Dec 4, 2015, 7:08 am
Last edit by: Bowgie
Delta Comfort+ FAQs
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
I have two separate flights on May 16, on two separate itineraries. As a PL, I was able to choose C+ seats shortly after booking months ago, by going through the new rigamarole... Today I was notified of upgrades to F on both itineraries, at the upgrade window. So for those who were wondering if a "double upgrade" can happen, yes, it can.
Delta Comfort for flights on/after May 16, 2016
May 13, 2017, 11:56 pm
#2491
Join Date: Mar 2004
Posts: 284
First transatlantic flight
We are taking our first trip to the UK and are considering comfort +. I'm a little confused after reading these threads about seat assignment. We won't be using any certificates, upgrades etc. - just paying for comfort + at the time of booking several weeks out. Will we be able to select our seats prior to purchase or at least see what is available? I don't want to be split up from my wife, especially after paying for a higher fare.
Also, when comfort pus is selected for a 2 stop flight, are we in comfort plus on each leg or just the trans-Atlantic part? Thanks in advance.
Also, when comfort pus is selected for a 2 stop flight, are we in comfort plus on each leg or just the trans-Atlantic part? Thanks in advance.
May 14, 2017, 11:48 am
#2492
Join Date: Mar 2012
Location: South Korea
Posts: 100
Q1: You can select your seats like normal. Most posters are referring to award travel or being bumped up to a better class due to having status. You purchase C+, you can select where you sit just like economy.
Q2: You will have C+ for the entirety of the trip of you pay for it. Meaning each leg should have it
Q2: You will have C+ for the entirety of the trip of you pay for it. Meaning each leg should have it
May 14, 2017, 12:14 pm
#2493
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,889
Q1: You can select your seats like normal. Most posters are referring to award travel or being bumped up to a better class due to having status. You purchase C+, you can select where you sit just like economy.
Q2: You will have C+ for the entirety of the trip of you pay for it. Meaning each leg should have it
Q2: You will have C+ for the entirety of the trip of you pay for it. Meaning each leg should have it
I don't think Q2 is correct either. I just did a random test booking for LAS-DTW-LHR in main cabin, without being logged in. On the seat selection screen DTW-LHR C+ was available as a $89 add-on. For LAS-DTW attempting to select a C+ seat displays the error message "You chose the Main Cabin experience and may only select the associated Main Cabin seats."
May 15, 2017, 1:46 pm
#2494
Join Date: Mar 2004
Posts: 284
Thanks for your help. I would expect it to be as sbr7d said, but nothing would surprise me with airlines anymore regarding Zoraks comments so I'll get clarification form Delta on that.
Update: After talking extensively via Twitter message with Delta and Virgin Atlantic (both companies did an outstanding job of quickly asking my many questions), if you purchase Delta Comfort +, you get it through all legs, even overseas. However you can't see the seats available for VA until after purchase. What the VA twitter rep did for me was take a screenshot of available seating on the flight I was selecting. I thought that was excellent on his part.
Update: After talking extensively via Twitter message with Delta and Virgin Atlantic (both companies did an outstanding job of quickly asking my many questions), if you purchase Delta Comfort +, you get it through all legs, even overseas. However you can't see the seats available for VA until after purchase. What the VA twitter rep did for me was take a screenshot of available seating on the flight I was selecting. I thought that was excellent on his part.
Last edited by Da5id; May 16, 2017 at 11:01 pm
May 25, 2017, 1:15 pm
#2495
Join Date: Sep 2016
Location: LAX/BUR, RDU
Programs: DL SM, AAdvantage, SPG
Posts: 1,360
Comfort+ Fare Expansion
Looks like Comfort+ as a separate fare (as opposed to an ancillary product) is expanding to all Asian and Latin American destinations.
http://news.delta.com/delta-comfort-...icacaribbean-0
http://news.delta.com/delta-comfort-...icacaribbean-0
Delta will begin selling Delta Comfort+ as a fare for flights departing September 20, 2017, and beyond in the following travel regions:
- Between the U.S. and Canada and Brazil, Argentina, Peru and Chile
- Between the U.S. and Canada and China and Hong Kong
- Within the Asia-Pacific region, now including China
- Between Asia-Pacific region markets, and Latin America / Caribbean markets, now including China, Hong Kong, Brazil, Argentina, Peru and Chile
May 25, 2017, 6:14 pm
#2496
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,578
One of my vendors is flying me to SGN and I am on ATL-ICN in C+ on a 777 (paid).
I am sure I will survive but this is my longest flight ever not in F or J. :-)
If they don't sell the seats will they fill them up with people who didn't pay for them or non revs? Currenlty the seat map is wide open and just curious. Would be nice to have an empty middle seat.
I am sure I will survive but this is my longest flight ever not in F or J. :-)
If they don't sell the seats will they fill them up with people who didn't pay for them or non revs? Currenlty the seat map is wide open and just curious. Would be nice to have an empty middle seat.
May 25, 2017, 6:28 pm
#2497
Join Date: Sep 2016
Location: LON, PDX
Programs: DL PM, AS MVP 75K, HH/SPG/MR Gold, Amex Plat, PRG, CSR
Posts: 2,064
One of my vendors is flying me to SGN and I am on ATL-ICN in C+ on a 777 (paid).
I am sure I will survive but this is my longest flight ever not in F or J. :-)
If they don't sell the seats will they fill them up with people who didn't pay for them or non revs? Currenlty the seat map is wide open and just curious. Would be nice to have an empty middle seat.
I am sure I will survive but this is my longest flight ever not in F or J. :-)
If they don't sell the seats will they fill them up with people who didn't pay for them or non revs? Currenlty the seat map is wide open and just curious. Would be nice to have an empty middle seat.
That said, C+ on the Delta 772 is about as good as it gets outside of a premium cabin. 18.5" wide and comfortable seats with 35" of pitch.
May 25, 2017, 6:42 pm
#2498
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,578
If they need to move people from Main Cabin into C+ operationally they will. Non-revs will also clear into C+ after J fills up. Remember that GMs get free C+ at T-72 and FOs get C+ at T-24 so many of those seats will likely fill in the last few days.
That said, C+ on the Delta 772 is about as good as it gets outside of a premium cabin. 18.5" wide and comfortable seats with 35" of pitch.
That said, C+ on the Delta 772 is about as good as it gets outside of a premium cabin. 18.5" wide and comfortable seats with 35" of pitch.
Newer route (starts 6-3-17) so maybe it won't be close to sold out.
Aug 7, 2017, 9:50 pm
#2499
Join Date: Jan 2013
Location: Boston, MA, USA
Programs: DL Gold Medallion (1M), Marriott Bonvoy Gold Elite (lifetime)
Posts: 29
Seriously upset here, guys. I'm traveling with my spouse tomorrow, SAN - MSP - BOS. On the MSP - BOS, we had exit row (aisle + middle) but just got "upgraded" to Comfort+: both my spouse & myself in middle seats away from each other! I called the Elite services line as soon as I saw this come through, asked for my old seats back, and they say they can't do it!
I honestly can't believe we would get "upgraded" to worse seats and split up. Do I just decline this option from now on to be safe? I still can't believe it...
I honestly can't believe we would get "upgraded" to worse seats and split up. Do I just decline this option from now on to be safe? I still can't believe it...
Aug 7, 2017, 10:56 pm
#2500
Join Date: Dec 2010
Location: MCO
Programs: Delta - PM, HH - Gold, SPG - Gold, Marriott - Plat
Posts: 1,060
Seriously upset here, guys. I'm traveling with my spouse tomorrow, SAN - MSP - BOS. On the MSP - BOS, we had exit row (aisle + middle) but just got "upgraded" to Comfort+: both my spouse & myself in middle seats away from each other! I called the Elite services line as soon as I saw this come through, asked for my old seats back, and they say they can't do it!
I honestly can't believe we would get "upgraded" to worse seats and split up. Do I just decline this option from now on to be safe? I still can't believe it...
I honestly can't believe we would get "upgraded" to worse seats and split up. Do I just decline this option from now on to be safe? I still can't believe it...
We can wish for a solution, but there are a lot of changes that have not been made which would make things easier for the passenger and Delta.
Aug 8, 2017, 8:44 am
#2501
Join Date: Sep 2005
Location: Now in SLC
Programs: DL GM 1MM, MR LT Titanium
Posts: 4,110
Has someone else already taken the seats you originally had? (You can check by doing a dummy booking on dl.com.) If not, then try calling again.
Aug 8, 2017, 9:03 am
#2502
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,578
Seriously upset here, guys. I'm traveling with my spouse tomorrow, SAN - MSP - BOS. On the MSP - BOS, we had exit row (aisle + middle) but just got "upgraded" to Comfort+: both my spouse & myself in middle seats away from each other! I called the Elite services line as soon as I saw this come through, asked for my old seats back, and they say they can't do it!
I honestly can't believe we would get "upgraded" to worse seats and split up. Do I just decline this option from now on to be safe? I still can't believe it...
I honestly can't believe we would get "upgraded" to worse seats and split up. Do I just decline this option from now on to be safe? I still can't believe it...
Then again I don't consider C+ much of an upgrade.
Aug 8, 2017, 6:41 pm
#2503
Join Date: Jan 2013
Location: Boston, MA, USA
Programs: DL Gold Medallion (1M), Marriott Bonvoy Gold Elite (lifetime)
Posts: 29
Seriously upset here, guys. I'm traveling with my spouse tomorrow, SAN - MSP - BOS. On the MSP - BOS, we had exit row (aisle + middle) but just got "upgraded" to Comfort+: both my spouse & myself in middle seats away from each other! I called the Elite services line as soon as I saw this come through, asked for my old seats back, and they say they can't do it!
I honestly can't believe we would get "upgraded" to worse seats and split up. Do I just decline this option from now on to be safe? I still can't believe it...
I honestly can't believe we would get "upgraded" to worse seats and split up. Do I just decline this option from now on to be safe? I still can't believe it...
Meanwhile, on my SAN - MSP flight, I kept clicking on the "seat selection" in my online reservation at delta.com. About an hour before landing in MSP, it showed the window seat open next to one of the middles. I tried to grab it (logged in via my laptop) and it wouldn't let me. Just for kicks, I then logged in to the Delta app on my mobile, and tried the same thing. This time, it gave me the window seat (and I confirmed that my boarding pass got updated)!
When we boarded, turns out someone was sitting in the window seat. I thought that maybe the app screwed up...but then the gentleman admitted that he had seat "C" and didn't know it was the aisle.
Good to know for the future...best is to avoid checking the C+ upgrade box!
Oct 13, 2017, 9:14 am
#2504
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
Apologies - DL's website confuses the heck out of me right now.
Helping a friend figure out a potential trip to SYD. She is FO, possibly GM. Assuming all DL metal, is this a market where she'll simply be able to select C+ seats at her window? Or does she need to be upgraded similar to how US domestics work? Or is she not eligible for C+ at all? If she routes through PVG or something, will her TPAC eligibility be different than just taking LAX-SYD?
DL.com has a mix of "to/from China and HKG" and "within APAC" and "such as TATL" language that makes no sense whatsoever.
Helping a friend figure out a potential trip to SYD. She is FO, possibly GM. Assuming all DL metal, is this a market where she'll simply be able to select C+ seats at her window? Or does she need to be upgraded similar to how US domestics work? Or is she not eligible for C+ at all? If she routes through PVG or something, will her TPAC eligibility be different than just taking LAX-SYD?
DL.com has a mix of "to/from China and HKG" and "within APAC" and "such as TATL" language that makes no sense whatsoever.
Oct 13, 2017, 10:52 am
#2505
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,021
Apologies - DL's website confuses the heck out of me right now.
Helping a friend figure out a potential trip to SYD. She is FO, possibly GM. Assuming all DL metal, is this a market where she'll simply be able to select C+ seats at her window? Or does she need to be upgraded similar to how US domestics work? Or is she not eligible for C+ at all? If she routes through PVG or something, will her TPAC eligibility be different than just taking LAX-SYD?
DL.com has a mix of "to/from China and HKG" and "within APAC" and "such as TATL" language that makes no sense whatsoever.
Helping a friend figure out a potential trip to SYD. She is FO, possibly GM. Assuming all DL metal, is this a market where she'll simply be able to select C+ seats at her window? Or does she need to be upgraded similar to how US domestics work? Or is she not eligible for C+ at all? If she routes through PVG or something, will her TPAC eligibility be different than just taking LAX-SYD?
DL.com has a mix of "to/from China and HKG" and "within APAC" and "such as TATL" language that makes no sense whatsoever.
Last edited by xliioper; Oct 13, 2017 at 11:00 am