Upgraded then Downgraded?
Oct 6, 2015, 1:23 pm
#16
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
I'm not going to argue with another passenger; it isn't their fault, and they might not have any seat to switch to. I'm going to let the GA fix their mess, without leaving me worse off (that is, plenty of compensation if I get a seat worse than my original one).
Oct 6, 2015, 1:56 pm
#18
Join Date: Sep 2003
Location: Long Beach, CA
Programs: DL DM
Posts: 5,292
Oct 6, 2015, 5:28 pm
#19
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,418
Downgrades should be more common for EUA or BF UG's. If I burned a RUC/GUC I'd def talk to a redcoat or elite line post flight. Get the GA's name for reference.
Oct 12, 2015, 9:49 am
#20
Original Poster
Join Date: Aug 2014
Location: ATL
Programs: Delta PM, Marriott PP, National EE
Posts: 16
*Update
My RUC was not burned on this.
Response I got back from DL. Know idea what to expect from a gift basket. I really just wanted a certificate.
"I certainly understand why you wanted to make us aware of your recent travel experience while traveling on October 04. I agree - our agents should've been more attentive while assisting you with the upgrade. I’m really sorry due to our agent error you were requested to vacant the First Class seat and move to the Main Cabin. To make matters worse, your Comfort Plus seat was provided to another passenger and were assigned seat in the Main Cabin. We know our passengers count on us to provide a superior service and it sounds like we dropped the ball.
We Hear You
Clearly, your travel didn’t go smoothly due to the service provided by our agents. I will share your comments with our Airport Customer Service team for internal follow up. We’ll use your feedback to help us improve our service.
Gift Basket
As a goodwill gesture, I have sent a gift basket to brighten your day. Please allow 5-7 business days for your gift basket to arrive.
As a Platinum Medallion member, you’re an integral part of our customer base and we're always interested in what you have to say. We look forward to the pleasure of serving you better in the months and years ahead."
My RUC was not burned on this.
Response I got back from DL. Know idea what to expect from a gift basket. I really just wanted a certificate.
"I certainly understand why you wanted to make us aware of your recent travel experience while traveling on October 04. I agree - our agents should've been more attentive while assisting you with the upgrade. I’m really sorry due to our agent error you were requested to vacant the First Class seat and move to the Main Cabin. To make matters worse, your Comfort Plus seat was provided to another passenger and were assigned seat in the Main Cabin. We know our passengers count on us to provide a superior service and it sounds like we dropped the ball.
We Hear You
Clearly, your travel didn’t go smoothly due to the service provided by our agents. I will share your comments with our Airport Customer Service team for internal follow up. We’ll use your feedback to help us improve our service.
Gift Basket
As a goodwill gesture, I have sent a gift basket to brighten your day. Please allow 5-7 business days for your gift basket to arrive.
As a Platinum Medallion member, you’re an integral part of our customer base and we're always interested in what you have to say. We look forward to the pleasure of serving you better in the months and years ahead."
Oct 12, 2015, 9:52 am
#21
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,368
Gift baskets instead of miles? Please report back on the contents of your gift.
Feb 1, 2016, 2:16 pm
#22
Join Date: Aug 2008
Location: MCO
Programs: DL-DM/1MM, HILTON-DIA, .HYATT-DIA/GLOB , IHG-PLT,HERTZ 5*, NATIONAL ES
Posts: 8,691
Got to watch one of these play out today on MCO-BOS. Two medallions, presumably upgraded at the gate were removed from their seats in F (4A & 3D), and sent on the walk of shame to Y. GA said someone bought F at the last minute.
Not too much later a couple comes on and takes 3C/D.
The real owner of 3C arrives and is Told/asked by the man in his seat to take 4A. The real owner of 3C was a heck of a lot nicer than I would have been....
Not too much later a couple comes on and takes 3C/D.
The real owner of 3C arrives and is Told/asked by the man in his seat to take 4A. The real owner of 3C was a heck of a lot nicer than I would have been....
Feb 1, 2016, 2:33 pm
#23
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Got to watch one of these play out today on MCO-BOS. Two medallions, presumably upgraded at the gate were removed from their seats in F (4A & 3D), and sent on the walk of shame to Y. GA said someone bought F at the last minute.
Not too much later a couple comes on and takes 3C/D.
The real owner of 3C arrives and is Told/asked by the man in his seat to take 4A. The real owner of 3C was a heck of a lot nicer than I would have been....
Not too much later a couple comes on and takes 3C/D.
The real owner of 3C arrives and is Told/asked by the man in his seat to take 4A. The real owner of 3C was a heck of a lot nicer than I would have been....
If I were 3C, I wouldn't have been at all nice to a seat poacher (but that's a different thread).
Feb 1, 2016, 2:36 pm
#24
Join Date: Nov 2012
Location: PBI/FLL/MIA
Programs: DL DM/2MM, MR Ambassador, National EE
Posts: 1,614
I've received 2 gift baskets over the years... the first one was really nice, it had a bottle of Crown Royal Extra Rare in it (around $149.00 at the liquor store). The 2nd one was more pedestrian and had a bunch of gourmet snacks, mostly carbs. I still have the bottle of Crown... unopened.
