Delta.com showing all flights as "not upgrade eligible"
Sep 24, 2015, 3:33 pm
#16
Join Date: Feb 2004
Location: IAH
Programs: DL DM, 2 MM; UA 1K, 1MM; Hyatt Globalist
Posts: 22
Was looking up a flight for possible purchase and noticed it showed "not upgrade eligible." Started running different city pairs and every flight shows as "not upgrade eligible." Anyone else having this problem today with Delta.com?
I am a GM... and these are on different fare levels - K, S, T, etc. It should at least show "upgrade eligible."
I am a GM... and these are on different fare levels - K, S, T, etc. It should at least show "upgrade eligible."
Sep 25, 2015, 7:06 am
#17
Original Poster
Join Date: Mar 2002
Location: Madison, NJ
Programs: DL PM, Marriot Platinum
Posts: 2,560
Delta.com showing all flights as "not upgrade eligible"
Looks like the problem has been resolved. Although DL customer service had no idea what I was talking about it my email and went on to explain that I need to be logged in to see upgrade status. Ugh. Another customer service fail.
Sep 25, 2015, 7:15 am
#18
Join Date: Dec 2010
Programs: Delta FO, Marriott LT Titanium, HHonors Gold, Nat'l Exec, Amex Plat
Posts: 420
I've actually noticed the same thing this week... MCI-MSP-DTW on Tuesday and DTW-MEM yesterday both asked during check-in if I wanted to be added to the upgrade list. I'm going to scrounge through my profile and see if something is off.
Sep 25, 2015, 11:55 am
#19
FlyerTalk Evangelist
Join Date: Sep 2000
Programs: DL FO, Marriott Gold, SPG Gold
Posts: 12,003
Here is what DL says about Basic Economy E class fares:
Basic Economy (E booking class) is a value-fare option for price-driven customers. When you purchase Basic Economy, you typically will enjoy our lowest fare, but seats will be assigned at check-in and you will not be able to change or refund your ticket after the Risk Free Cancellation period. Additionally, you will not be eligible for: paid or complimentary upgrades; paid, complimentary or discounted Delta Comfort+™; paid or complimentary Preferred Seats; or same-day confirmed or same-day standby travel changes, regardless of Medallion or other elite status, for flights flown on or after February 1, 2015.
Advance seat selection
Advance seat selection is not available with Basic Economy fares. Seat assignments will be auto-assigned for Basic Economy fare holders during check in.
Basic Economy (E booking class) is a value-fare option for price-driven customers. When you purchase Basic Economy, you typically will enjoy our lowest fare, but seats will be assigned at check-in and you will not be able to change or refund your ticket after the Risk Free Cancellation period. Additionally, you will not be eligible for: paid or complimentary upgrades; paid, complimentary or discounted Delta Comfort+™; paid or complimentary Preferred Seats; or same-day confirmed or same-day standby travel changes, regardless of Medallion or other elite status, for flights flown on or after February 1, 2015.
Advance seat selection
Advance seat selection is not available with Basic Economy fares. Seat assignments will be auto-assigned for Basic Economy fare holders during check in.
Sep 25, 2015, 12:14 pm
#20
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,896
Oct 6, 2015, 8:17 pm
#21
Join Date: May 2013
Location: RMS
Programs: DL Plat, UA Gold, Bonvoy Titanium, Hilton Credit Card Diamond
Posts: 8,782
I'm seeing the same issues again today. I'm trying to see if any SDC-eligible flights have upgrades available (believe it or not that does happen on SAT flights), and every single flight shows Not Upgrade Eligible.
Oct 6, 2015, 10:25 pm
#22
Join Date: Sep 2013
Location: San Francisco, CA & Bangkok (Home)/Lawrenceville & Switzerland (Boarding School)/Baltimore, MD (College)
Programs: DL DM, AL MVPG 75K, SQ Gold, BA Silver, HH Diamond, Hyatt Globalist, Marriot Plat, Hertz Pres Circle
Posts: 599
Im getting the same message as well
Oct 7, 2015, 9:11 am
#23
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,359
looking for SEA-WAS on Sun and seeing rocks ... the Sat night redeye over JFK was showing available ~2100PDT last night so it's apparently a recurring software glitch
Oct 7, 2015, 11:14 am
#26
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
Having the same problem today on JFK-BOS, V fare, and a CRJ-900, so definitely have first (even shown in the seatmap).
When I look up the itinerary on delta.com, though, it shows Medallion Upgrade Requested, so looks like all is (actually) well.
When I look up the itinerary on delta.com, though, it shows Medallion Upgrade Requested, so looks like all is (actually) well.
Oct 7, 2015, 11:25 am
#27
Join Date: Oct 2004
Location: MSP (after 21 years in SEA)
Programs: DL DM/3MM, Lifetime DL SkyClub, BA Gold, Amex Centurion, AVIS Chairman's, Hertz Platinum
Posts: 584
Same issue
I started seeing this glitch last night (Tuesday night). I was looking at a SEA-LAX-GUA roundtrip all within the upgrade window. All of the segments said Upgrade Available. Now no matter what flight, what day, what city I look at it says "NOT UPGRADE ELIGIBLE"
I tried calling the Web Support folks as the Twitter people referred me to them. The person I spoke to was perhaps the most clueless offshore person I've ever spoken with. She really had no clue what I was talking about. How Frustrating.
I tried calling the Web Support folks as the Twitter people referred me to them. The person I spoke to was perhaps the most clueless offshore person I've ever spoken with. She really had no clue what I was talking about. How Frustrating.
Oct 7, 2015, 1:23 pm
#28
Join Date: Jan 2002
Location: Atlanta, GA
Programs: DL DM & 5MM, WN
Posts: 1,451
Just booked coach from Jacksonville to Atlanta for Friday. For most of the day, the prevailing coach fares are $264 one way, but all are fare class S, "not upgrade eligible."
I checked Southwest to be sure -- their Anytime fare is $262 and the Business Select fare is $278. Have never seen Delta's similar fares be treated this way?
Has the SkyMiles program been enhanced?
I checked Southwest to be sure -- their Anytime fare is $262 and the Business Select fare is $278. Have never seen Delta's similar fares be treated this way?
Has the SkyMiles program been enhanced?
Oct 7, 2015, 2:02 pm
#29
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,246
The web support people used to be fairly good, but you are right, the people I've spoken with lately are even more clueless than the regular DL agents. And that's saying something.
Oct 7, 2015, 2:38 pm
#30
Company Representative - Delta Air Lines
Join Date: Oct 2012
Posts: 83
All
We are aware of an issue that is impacting the display for upgrade eligibility in the shopping path and are working on a fix. This is a display issue only and does not impact upgrade functionality.
We are aware of an issue that is impacting the display for upgrade eligibility in the shopping path and are working on a fix. This is a display issue only and does not impact upgrade functionality.