Canceling cancellations not just for Delta mainline
#1
Original Poster
Join Date: Aug 2013
Location: LAS HNL
Programs: DL DM, 5.7 MM, UA 3.1 MM, MARRIOTT PLATINUM, AVIS FIRST, Amex Black Card
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Canceling cancellations not just for Delta mainline
Endeavor Air accomplished something no other regional carrier has.
It set—by a long shot—a regional industry record of more than 42 consecutive days of 100 percent completion factor, signaling an operational performance turnaround at Delta’s single wholly-owned regional airline.
For just shy of 1,030 hours during the busiest month of the summer schedule, Endeavor canceled zero flights as a result of maintenance, crew-related issues or other reasons under the carrier’s control. The regional carrier only canceled flights as a result of circumstances beyond its control such as air traffic control restrictions, inclement weather or when slot-constrained airports like those in New York dictate a reduced arrival rate, for example.
It set—by a long shot—a regional industry record of more than 42 consecutive days of 100 percent completion factor, signaling an operational performance turnaround at Delta’s single wholly-owned regional airline.
For just shy of 1,030 hours during the busiest month of the summer schedule, Endeavor canceled zero flights as a result of maintenance, crew-related issues or other reasons under the carrier’s control. The regional carrier only canceled flights as a result of circumstances beyond its control such as air traffic control restrictions, inclement weather or when slot-constrained airports like those in New York dictate a reduced arrival rate, for example.
Impressive! ^
#2
Join Date: Nov 2009
Location: PHX
Programs: Delta 2M DM, Southwest A List and CP
Posts: 1,095
Yes, impressive. However, take the functional meaning of the cancellation percentage with a grain of salt. For example, I was booked on a short Delta mainline flight that apparently developed a mechanical issue and that initially was pushed back from a 6:30 am departure to a 2 pm departure. It eventually left at 7:30 pm, so with a 13 h delay. They might as well have cancelled it as people were rebooked on other flights that left earlier.
#3
Original Poster
Join Date: Aug 2013
Location: LAS HNL
Programs: DL DM, 5.7 MM, UA 3.1 MM, MARRIOTT PLATINUM, AVIS FIRST, Amex Black Card
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Yes, impressive. However, take the functional meaning of the cancellation percentage with a grain of salt. For example, I was booked on a short Delta mainline flight that apparently developed a mechanical issue and that initially was pushed back from a 6:30 am departure to a 2 pm departure. It eventually left at 7:30 pm, so with a 13 h delay. They might as well have cancelled it as people were rebooked on other flights that left earlier.
The one thing I give DL credit for is being proactive on re-booking. Perhaps it is because I am Diamond, but I have not been let down on that front.
DL has saved me many times, unlike UA and AA on similar situations.
^ to Endeavor Air and DL. Keep up the good work. As a Diamond, DL usually has found a way around long delays for me, before I even know there is a problem. I sure do not choose DL for their Skymiles program (I like it, for myself - it works / my family not so much) , but it is the little things that DL does on mainly domestic flts that make it a win-win for me and my family overall.
I just thought it was something to bring forward on FT, that the other major USA carriers can not say the same thing. DL also uses SkyWest that is not making the same claim. Others as well.
#4
Join Date: Dec 2008
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That is, when bad weather screws up LGA, it's always my connection-operated flight that gets canceled, and usually not the mainline operated routes.
#5
FlyerTalk Evangelist
Join Date: Sep 2007
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Yeah they start wacking the smaller/regional flights first since they take up slots for takeoff/land and preserve the remaining slots for the larger aircraft with more pax.
#6
Join Date: Dec 2009
Location: RDU
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Yes, impressive. However, take the functional meaning of the cancellation percentage with a grain of salt. For example, I was booked on a short Delta mainline flight that apparently developed a mechanical issue and that initially was pushed back from a 6:30 am departure to a 2 pm departure. It eventually left at 7:30 pm, so with a 13 h delay. They might as well have cancelled it as people were rebooked on other flights that left earlier.
#7
Join Date: Aug 2006
Location: SJC
Programs: DL PM MM, Marriott Titanium
Posts: 3,276
9E seems to run a decent operation. I have yet to be screwed over by them. OTOH, I'm shocked when I'm flying EV and they actually come in on time. It almost never happens. They are terrible.