spotsygirl2001

First I do not work for Delta. I do not have family who work for Delta. So many times people are quick to point out the disservice but not many want to talk about the good service. I had the experience last year of booking flights for family flying to US from Europe. Son decided he wanted to stay an extra week. I called and got the usual customer service person and explained that I needed her supervisor because what I was going to ask for would not be easily obtained (I THOUGHT). She moved me up and I explained the issue to the supervisor. I am a stage IV breast cancer fighter and having my family here for an extra week meant everything to me. I never, ever play the cancer card because all of us in the long run have some card to play if we want the sympathy vote. I did not plan on saying anything but when the tears started running down my cheeks, I was asked what was going on. I then explained. While some would wonder did I hit the Ellen Jackpot and get free tickets or first class or whatever? Nope. I simply got what I asked for and was made to feel like it was their pleasure to be able to help me. I wrote the President of Delta and actually heard back from a representative of his. She wanted to make sure everything went well and to check on me. She continues to check on me. I was not going to share this because once again, don't like sharing the cancer card or set up someone to decide what a great scam and they should try it. I believe that is some kind of bad karma you don't even want to bring on yourself if you try that. I am here a year later, still doing the battle. I realize they cannot do this on a regular basis. They are a business. People sometimes forget that. BUT for all the ragging I hear on the airlines, I wanted someone to have something positive to see, see it about Delta and maybe remember it next time you want to book a flight. Delta will always be my family's first choice.

DYKWIA2014

Awesome post. Good luck with your fight against cancer.

gretchendz

Great post. You're in my prayers And your karma is obviously good

Denolloyd

Wirelessly posted (iPhone 3G: Mozilla/5.0 (iPhone; CPU iPhone OS 8_3 like Mac OS X) AppleWebKit/600.1.4 (KHTML, like Gecko) Version/8.0 Mobile/12F70 Safari/600.1.4)

+1. Thanks for sharing your story and experience.

jeffjohnvol

I've never had anything but a positive experience when I call their support line as well.

When my wife had chemo treatments and I had to adjust my schedule, they were happy to move my flights around waiving any change fee.

MSPeconomist

Awesome first post. Welcome to FT and the DL forum.

hnewman

Best of luck and never stop fighting as technology is changing fast.

moxielady

Thank you for sharing your story. I am a 24 year breast cancer survivor (not stage 4, but I was only 34 with an aggressive form of cancer so I understand your situation). And thank you for reminding all of us to be more fair.