Using Value of Cancelled Delta Ticket
Jul 1, 2015, 2:01 pm
#1
Original Poster
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
Using Value of Cancelled Delta Ticket
I just cancelled a non-refundable ticket, but can't figure out how to use the value to pay for a new reservation. On the United Web site, you can access your cancelled tickets and change to different flights. But I can't find anything like that on the Delta site when logged in to my Skymiles account.
Thanks for any help!
Thanks for any help!
Jul 1, 2015, 2:46 pm
#6
Join Date: Jun 2013
Location: YTO/DEL/BOM/GAU
Programs: A few airlines, hotel programs and car rentals
Posts: 1,238
Yeepp...check the My Wallet section. Don't know about the cancelled flight, but once when I SDC'ed, the fare difference was $-8 (don't really understand how that happened till date, but the agent was very nice and I got $8 and my preferred flights out of it, so I was happy!!), and the agent put that credit in My Wallet, and I could view it instantly.
Jul 1, 2015, 2:48 pm
#7
Join Date: Sep 2012
Programs: DL DM, MM
Posts: 2,970
Yeepp...check the My Wallet section. Don't know about the cancelled flight, but once when I SDC'ed, the fare difference was $-8 (don't really understand how that happened till date, but the agent was very nice and I got $8 and my preferred flights out of it, so I was happy!!), and the agent put that credit in My Wallet, and I could view it instantly.
Was it just a regular change?
Jul 1, 2015, 2:56 pm
#8
Join Date: Feb 2013
Location: NYC
Programs: DL DM
Posts: 355
Be warned that if you apply that credit towards a future flight (even if the credit is only $5-$10), you'll waive the 24h risk free cancellation policy on the new tickets, and they're locked in stone, unless you have a sympathetic agent helping you out.
Jul 1, 2015, 3:02 pm
#9
Original Poster
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
Thanks for this info. But I could cancel the new tickets and still retain value, paying another change fee to rebook, correct?
Jul 1, 2015, 3:02 pm
#10
FlyerTalk Evangelist
Join Date: Nov 2004
Location: 45° North
Programs: DL DM MM, HH Diamond
Posts: 10,196
I don't know if 6 weeks is normal or not, but if you need to do something now try calling.
Jul 1, 2015, 3:11 pm
#11
Join Date: Jun 2013
Location: YTO/DEL/BOM/GAU
Programs: A few airlines, hotel programs and car rentals
Posts: 1,238
I called within the 24-hour mark for the first flight, to SDC, so I guess it was a regular SDC. Loved the credit though, even though it was only $8.
Jul 1, 2015, 3:23 pm
#12
Join Date: Mar 2014
Location: NYC
Programs: DL GM, Marriott Gold, SPG Gold, HHonors Gold
Posts: 115
Take a look at My Receipts in My Wallet - open up the receipt and see what the "Status" is. The last time I had to cancel a flight, they left the ticket as is and it ended up being "Open", which meant it wasn't an e-credit I could see. To rebook, I just called in, asked them to apply it over, and the remaining fare was then deposited to me as an e-credit, which did show up immediately.
Jul 1, 2015, 4:21 pm
#13
Original Poster
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
Take a look at My Receipts in My Wallet - open up the receipt and see what the "Status" is. The last time I had to cancel a flight, they left the ticket as is and it ended up being "Open", which meant it wasn't an e-credit I could see. To rebook, I just called in, asked them to apply it over, and the remaining fare was then deposited to me as an e-credit, which did show up immediately.
Can this be right??????
Jul 1, 2015, 8:22 pm
#14
Join Date: Nov 2011
Location: Minneapolis
Programs: DL DM
Posts: 2,235
Looks like we're getting closer to the answer. When I looked at the receipt, the status was indeed "Open". So I called Delta, and the TA told me that to use the value I just type in the ticket number in some field when I go to pay for another ticket. But then the TA told me something that blew my mind, in a very bad way: She said that I can only apply this ticket value to a new ticket that costs at least as much the value remaining in the cancelled ticket. This is horrible, because the cancelled ticket was for ~$6000. I confirmed by asking, "You mean I can't use the value of this ticket to purchase any new ticket that costs less than $6000?" She said, "Yes, that is correct."
Can this be right??????
Can this be right??????
Jul 1, 2015, 8:50 pm
#15
Original Poster
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098