dzflyer

Have done that several times must be the phone at this point I guess I think I'm up for a free one

davetravels

OK, I guess I'll just hafto bite the bullet and help-ya . . . .

Just PM me yer account number and password, and I'll try it on my Galaxy S5!



<Just kidding, of course!!!>

SuperG1955

My wife has an S4 with the 5.0 Update and it works fine.

The correct version of the App should be 3.4.1

There was a login problem with 3.4 discussed in this thread

http://www.flyertalk.com/forum/delta...-delta-qa.html

Check it out and make sure you have 3.4.1, not 3.4

Also, are you removing the app and restarting the phone before re downloading and installing?

dzflyer

I have 3.4.1....tried to remove shutdown phone reinstall no dice

SuperG1955

I'm assuming you've tried different things but just to be sure (and to get a clear picture of other variables -

Which phone carrier?

3G, 4G or LTE?

Are you roaming?

Have you also tried wi-fi?

Are there any other apps which don't work correctly?

You uninstalled via SETTINGS - MORE - APPLICATION MANAGER, correct?

Have you moved the app to your SD Card?

How much Available space do you have in Device Memory? SD Card?

To quote from "The King and I" - 'It's a puzzlement'

-------------------- Additional Info

My wife's phone: Verizon 3G, 4G, and LTE work OK. Roaming is turned off. Wi-Fi through home and work access points, T-Mobile hot spot, and public wi-fi like Sky Club and GoGo work fine. Installed in Device memory (Mine is on an SD card on my Note 3).

dzflyer

Sprint samsung galaxy s4 roaming off wifi great 4g lte no issues with any other app can do anything on the delta app but login delta app nto on memory card delta app on the device just weird

SuperG1955

Is it possible for you to try to sign in on someone else's phone? That way we can rule out your account.

The last thing I'd recommend is to do a backup of the phone and a factory reset, then an install of the Fly Delta App. If that works, restore the backup, and see if the app still works. If it does, we'll never know why, if it doesn't there's obviously a conflict with some other app on the phone.

Sorry, wish I could be more help.

mkchang

Have you tried going into the application manager and clearing the data and cache from the program?

dzflyer

Cleared cache good idea still can't login....I will try to login on wifes phone tonight good idea poster

airindia787

Have you tried contacting DL about the issue? As much as people like to complain about DL IT here I have the feeling they would be able to help you much better than we can.

SuperG1955

Try your wife's phone and if it doesn't work, send a PM to Danny_DeltaeCommerce, briefy explain your situation, point him to this thread and ask for help.

You can also try through Delta Assist on Twitter.

Good luck and keep us updated.

dzflyer

I will do the twitter assist thanks for that.....I have called delta it and they are zero and I mean zero help....Their idea of help is transfer to the platinum desk which has nothing to do with it because they have no idea....As much as I like delta there it is horrible....it is the weak link....tried to pm Danny but it isn't going through he can't recieve pm or it is blocked

thoiboi

Are you sure you're a delta dm ) just kidding


OP, make sure your password is meeting the proper requirements. UPPER case, Lower case, number. It might just be you are using a password that the app isn't properly authenticating.

Change your password again to something simple like Computer1! and try logging in. Make sure you're not fat-fingering it (it sounds silly but very possible)

SuperG1955

If your wife's phone works, a factory reset is your best bet. You should also follow the suggestion to try a different password.

If neither work, I'd post a synopsis in this thread http://www.flyertalk.com/forum/delta...er-thread.html .

If you don't get a response in a day or two, FAX a letter asking for help to Delta. I've found that I get better responses by faxing.

dzflyer

Ok gentleman and madames......logged in to delta app on my wife's phone it worked....so now I know it's my phone.....Both have samsung galaxy s4 .....interesting thing is I only had to login skymiles account and password on hers ..... on mine it makes me do skymiles account password last name ....any thoughts....if I factory reset do I lose everything