Last minute aircraft downgrade LAX-JFK
May 28, 2015, 9:22 pm
#46
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Funny, how you young whippersnappers are about this stuff. I remember, waaay back in the olden days, flying on NW's glitzy B742s in Y. No Economy Comfort. Only an overhead projector with a fuzzy picture with a single movie playing - take it or leave it. No in seat power. ...
We used to have to stand up and hang from a leather strap from the ceiling... unless you were lucky enough to get upgraded to one of the wooden crates.
May 28, 2015, 10:04 pm
#47
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You were lucky that you had seats.
We used to have to stand up and hang from a leather strap from the ceiling... unless you were lucky enough to get upgraded to one of the wooden crates.
Monty Python - Four Yorkshiremen
We used to have to stand up and hang from a leather strap from the ceiling... unless you were lucky enough to get upgraded to one of the wooden crates.
Monty Python - Four Yorkshiremen
O M G!!! That, is simply HILARIOUS!!!! Thanx a million, for that!!!
"We, used to live in a corridor" . . . .
"Oh, we would have DREAMED to live in a corridor! It would have been a PALACE to us!!!"
I almost fell off my chair laughing!!!
May 28, 2015, 10:48 pm
#48
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Funny, how you young whippersnappers are about this stuff. I remember, waaay back in the olden days, flying on NW's glitzy B742s in Y. No Economy Comfort. Only an overhead projector with a fuzzy picture with a single movie playing - take it or leave it. No in seat power. Not even any such thing as a tablet existed - maybe, not even laptops!
DTW/NRT 13.5 hours
then, immediately followed by
NRT/BKK 7.5 hours
Gosh, golly, HOW did we get through it?!?!?
DTW/NRT 13.5 hours
then, immediately followed by
NRT/BKK 7.5 hours
Gosh, golly, HOW did we get through it?!?!?
That was the plane with the spiral staircase to the upper deck.
May 28, 2015, 11:13 pm
#49
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well, as much as I am a delta fanboy, this practice of subbing lesser, inferior aircraft is totally unacceptable. Especially when you have B6, UA and AA competing for passengers on this route. I am sure DL will lose some business to the competition out of this unacceptable practice. If DL wanted to not lose valuable customers, they should provide a full refund for customers that paid for a J ticket.
Yes equipment swaps do happen, but the issue is Delta handles these situations so poorly. It is common to read in these threads that customers are shocked to get on the plane and find out they aren't getting the amenities they paid for. That is unacceptable with the technology available these days.
This is what Delta should do if they want to provide a premium product on these so called premium routes. The second they know of an equipment swap they should email/call/text each of the paying delta one passengers and let them know. If there is room on an earlier or later flight they should offer that space. If that doesn't work for the customer they should proactively offer money/miles to help make things right. If you want to go after the high end customers treat them right.
This is what Delta should do if they want to provide a premium product on these so called premium routes. The second they know of an equipment swap they should email/call/text each of the paying delta one passengers and let them know. If there is room on an earlier or later flight they should offer that space. If that doesn't work for the customer they should proactively offer money/miles to help make things right. If you want to go after the high end customers treat them right.
Fact is, Delta is running a much better operation than UA/AA combined
and no. The fleet sizes are about the same. Delta does run the 757 on some TATL flying but AA also has more frequency on JFK-LAX.
Correct. AA has a dedicated subfleet for this route. Delta is late to the party and will be adding more aircraft to this route in the next few months. Hopefully this will alleviate their constant need to swap out D1 equipped birds with substandard 757s. The sooner the better because the swaps seem to be happening far too often.
May 28, 2015, 11:37 pm
#50
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Fine, the food service is too much for a crappy old plane's teeny old galley.
What about....amenity kits? They could at least still give out the stupid earplugs and eyeshades and tumi kits. There is no valid reason on earth to drop those from the flight service. None at all.
Stupid.
Anyway, I did write a cranky email to Delta about it and they gave me some skymiles and a letter in reply that regurgitated every single sentence of my original note to them, with "I understand that...".
Here was my email, for example: "There were no power outlets on the flight."
Their note: "I understand that there were no power outlets on the flight."
It's like they are just trying to talk down a crazy person from the ledge.
Still, they replied within a couple of hours and miles are miles so, all in all, they were pretty satisfactory in handling my very first world complaint.
What about....amenity kits? They could at least still give out the stupid earplugs and eyeshades and tumi kits. There is no valid reason on earth to drop those from the flight service. None at all.
Stupid.
Anyway, I did write a cranky email to Delta about it and they gave me some skymiles and a letter in reply that regurgitated every single sentence of my original note to them, with "I understand that...".
Here was my email, for example: "There were no power outlets on the flight."
Their note: "I understand that there were no power outlets on the flight."
It's like they are just trying to talk down a crazy person from the ledge.
Still, they replied within a couple of hours and miles are miles so, all in all, they were pretty satisfactory in handling my very first world complaint.
May 29, 2015, 12:55 am
#51
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I wonder what happened here to cause the equipment swap? Perhaps DL pulled the scheduled 75S in order to fly the 100 DL employees to TLS for the delivery of DL's first A333 242T aircraft. I know they flew there in a B757, though I don't know which ship # went!
May 29, 2015, 1:35 am
#52
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From the press release:
The delivery ceremony today at Airbus' headquarters in Toulouse, France, is particularly notable as the airline brought some 100 employees - each a member of Delta's Chairman's Club. The group is selected by their peers annually from 10-thousand nominees in Delta's most prestigious corporate recognition program.
"Delta's addition of this Airbus A330-300 marks a major milestone and reflects our continued strategy of making prudent investments in our fleet that enhance our customer experience and operational reliability," said Delta President Ed Bastian from the delivery event. "Having our Chairman's Club honorees, true examples of the Delta spirit of service, here to help us welcome this new aircraft into the Delta family makes this occasion even more special."
"As the launch customer and launch operator of the 242-tonne A330-300, Delta is demonstrating its continued confidence in the performance and comfort of the A330, which has been part of the airline's fleet for twelve years," said John Leahy, Airbus Chief Operating Officer - Customers. "The higher take-off weight allows the airline to fly both trans-Atlantic and trans-Pacific routes, all in unrivalled comfort with operational reliability over 99 percent. The 242-tonne A330 clearly paves the way for the A330neo and A350 XWB to join Delta's fleet in the next few years."
"Delta's addition of this Airbus A330-300 marks a major milestone and reflects our continued strategy of making prudent investments in our fleet that enhance our customer experience and operational reliability," said Delta President Ed Bastian from the delivery event. "Having our Chairman's Club honorees, true examples of the Delta spirit of service, here to help us welcome this new aircraft into the Delta family makes this occasion even more special."
"As the launch customer and launch operator of the 242-tonne A330-300, Delta is demonstrating its continued confidence in the performance and comfort of the A330, which has been part of the airline's fleet for twelve years," said John Leahy, Airbus Chief Operating Officer - Customers. "The higher take-off weight allows the airline to fly both trans-Atlantic and trans-Pacific routes, all in unrivalled comfort with operational reliability over 99 percent. The 242-tonne A330 clearly paves the way for the A330neo and A350 XWB to join Delta's fleet in the next few years."
It is also a major FAIL to not at least have the proper amenity kits boarded. The food I understand, if DL can not provide that service on the replaced AC.
Anyone that purchased premium seats on this flt should contact DL Customer Care.
May 29, 2015, 1:45 am
#53
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OP said the flt changed was from LAX-JFK. I highly doubt DL would do this.
From the press release:
If DL did pull a 75S off the scheduled route (if that is the plane we are talking about - I do not know?) - that would be a major FAIL if it was to transport these 100 DL employes! I highly doubt DL did that.
It is also a major FAIL to not at least have the proper amenity kits boarded. The food I understand, if DL can not provide that service on the replaced AC.
Anyone that purchased premium seats on this flt should contact DL Customer Care.
From the press release:
If DL did pull a 75S off the scheduled route (if that is the plane we are talking about - I do not know?) - that would be a major FAIL if it was to transport these 100 DL employes! I highly doubt DL did that.
It is also a major FAIL to not at least have the proper amenity kits boarded. The food I understand, if DL can not provide that service on the replaced AC.
Anyone that purchased premium seats on this flt should contact DL Customer Care.
Last edited by audidudi; May 29, 2015 at 1:53 am
May 29, 2015, 2:01 am
#54
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I just found out that N703TW, a 75S, flew from PHL>TLS on the evening of May 26th! Here's the FlightAware history of that aircraft! So that's what caused the swap to a B752 on those JFK>LAX>JFK flights!
http://flightaware.com/live/flight/N703TW
http://flightaware.com/live/flight/N703TW
May 29, 2015, 2:04 am
#55
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So that AC went MX at LAX? Correct? That means that AC did not fly to France with a bunch of DL employes going to see a new AC? No way if this happened with this AC, as those employes were picked from all around the World (according to DL).
It is still a FAIL on DL's part for the PX that paid for upgraded service, with $$$ or miles. Those PX need to contact DL Customer Care, if they have not already been contacted by DL.
Those that got upgraded on this flt got better service than sitting in Y (the paid seat).
It is still a FAIL on DL's part for the PX that paid for upgraded service, with $$$ or miles. Those PX need to contact DL Customer Care, if they have not already been contacted by DL.
Those that got upgraded on this flt got better service than sitting in Y (the paid seat).
May 29, 2015, 2:42 am
#56
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So that AC went MX at LAX? Correct? That means that AC did not fly to France with a bunch of DL employes going to see a new AC? No way if this happened with this AC, as those employes were picked from all around the World (according to DL).
It is still a FAIL on DL's part for the PX that paid for upgraded service, with $$$ or miles. Those PX need to contact DL Customer Care, if they have not already been contacted by DL.
Those that got upgraded on this flt got better service than sitting in Y (the paid seat).
It is still a FAIL on DL's part for the PX that paid for upgraded service, with $$$ or miles. Those PX need to contact DL Customer Care, if they have not already been contacted by DL.
Those that got upgraded on this flt got better service than sitting in Y (the paid seat).
Last edited by audidudi; May 29, 2015 at 6:00 am
May 29, 2015, 3:16 am
#57
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When I watch DL Studio on my iphone, I tend to lose power quickly, for example from about 85% to less than 20% in less than two hours, especially if I also do some refreshes on the DL app too. I've managed to drain the battery totally (startng at about 97%) on flights like BOS-MSP or ATL-MSP.
May 29, 2015, 6:01 am
#58
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Delta 75E/75S also fly Int routes and other domestic segments, while AA's 321T's only operate JFK-LAX/SFO, hence a DEDICATED subfleet. So, very close in fact.
Last edited by Navig8R; May 29, 2015 at 6:11 am
May 29, 2015, 7:11 am
#59
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OP said the flt changed was from LAX-JFK. I highly doubt DL would do this.
From the press release:
If DL did pull a 75S off the scheduled route (if that is the plane we are talking about - I do not know?) - that would be a major FAIL if it was to transport these 100 DL employes! I highly doubt DL did that.
It is also a major FAIL to not at least have the proper amenity kits boarded. The food I understand, if DL can not provide that service on the replaced AC.
Anyone that purchased premium seats on this flt should contact DL Customer Care.
From the press release:
If DL did pull a 75S off the scheduled route (if that is the plane we are talking about - I do not know?) - that would be a major FAIL if it was to transport these 100 DL employes! I highly doubt DL did that.
It is also a major FAIL to not at least have the proper amenity kits boarded. The food I understand, if DL can not provide that service on the replaced AC.
Anyone that purchased premium seats on this flt should contact DL Customer Care.