Last minute aircraft downgrade LAX-JFK
May 28, 2015, 4:44 pm
#31
Join Date: Nov 2011
Location: SEA, NYC
Programs: DL PM, Bonvoy Plat, Hertz PC
Posts: 645
On my recent flight there was an equipment swap to an older 752. As a result of this, I got an unexpected upgraded. Since I was upgraded, I feel I was entitled to D1 food and amenities.....
The only real complaint would be the lack of power, for which some miles will be awarded.
The only real complaint would be the lack of power, for which some miles will be awarded.
I find it hard to complain about F/J service I didn't pay for. I don't feel like I'm entitled to much if any compensation. Bottom line, you safely got from A to B at the scheduled time, and even got some food and a roomy seat.
May 28, 2015, 5:10 pm
#32
Join Date: Nov 2009
Posts: 1,601
this is fascinating, didn't know this site existed, thanks. and look at all of the long-haul flights that plane is flying. ATL-SNA, JFK-Mexico, i think it's unbearable to be on a 4 hour+ flight without power or entertainment. What is the deal with these crap planes? There was a moment a few years back when it seemed Delta had the best fleet amongst legacy carriers and now it seems far behind the pack. (Especially compared to AA on aircraft overall, and UA on wifi tech.)
Delta can't just snap their fingers and make it happen though. It takes time.
So on yesterday morning's 6:05a LAX-JFK, they swapped out the nice plane with an obsolete piece of garbage.
No power outlets - in any cabin. No entertainment screens - in any cabin. Biz seats - just regular old chairs, no full or near flat recline.
Ok so I guess occasional equipment changes happen. But stranger was also the downgraded amenities - no eyeshades/earplugs in comfort+. no amenity kit in biz. and the food was regular instead of transcon.
Even if they have to change planes I do not understand why this would require them to offer crappy food.
Sitting on that plane for 5 hours was kind of infuriating. The lack of power outlets is the worst of it all, I'd say. Why does Delta still have any planes without power outlets!?
Grrrrrr. So steamed.
I should say, I got upgraded and likely would not have been upgraded on the original aircraft, but Comfort+ on the original plane would have been better for me still, I could have gotten more work done with the power outlet. The girl next to me said she paid $2k for her last minute ticket, I cannot imagine spending that cash to sit in a crappy obsolete chair.
Don't really have much of a question here. Just venting. Isn't JFK transcon supposed to be the creme of the creme on Delta?
No power outlets - in any cabin. No entertainment screens - in any cabin. Biz seats - just regular old chairs, no full or near flat recline.
Ok so I guess occasional equipment changes happen. But stranger was also the downgraded amenities - no eyeshades/earplugs in comfort+. no amenity kit in biz. and the food was regular instead of transcon.
Even if they have to change planes I do not understand why this would require them to offer crappy food.
Sitting on that plane for 5 hours was kind of infuriating. The lack of power outlets is the worst of it all, I'd say. Why does Delta still have any planes without power outlets!?
Grrrrrr. So steamed.
I should say, I got upgraded and likely would not have been upgraded on the original aircraft, but Comfort+ on the original plane would have been better for me still, I could have gotten more work done with the power outlet. The girl next to me said she paid $2k for her last minute ticket, I cannot imagine spending that cash to sit in a crappy obsolete chair.
Don't really have much of a question here. Just venting. Isn't JFK transcon supposed to be the creme of the creme on Delta?
May 28, 2015, 5:19 pm
#33
Join Date: Apr 2005
Location: SAN
Programs: AA Gold, Bonvoy Gold, DL Gold
Posts: 1,197
I don't have the hard data but it seems to me like AA isn't having to swap non-tcon aircraft for it's LAX/JFK premium route, do they have a larger subfleet or are they more willing to delay rather than swap birds, or are their 321s more reliable than DL's 757s?
May 28, 2015, 5:50 pm
#34
Join Date: Feb 2008
Posts: 32
This is what Delta should do if they want to provide a premium product on these so called premium routes. The second they know of an equipment swap they should email/call/text each of the paying delta one passengers and let them know. If there is room on an earlier or later flight they should offer that space. If that doesn't work for the customer they should proactively offer money/miles to help make things right. If you want to go after the high end customers treat them right.
May 28, 2015, 6:15 pm
#35
Join Date: Sep 2003
Location: Long Beach, CA
Programs: DL DM
Posts: 5,292
It is my understanding from a FA friend that the galley setup in the standard 757 cannot accommodate the D1 food service items and setups. If you are not on the international bird, you get domestic food...it is the way it has to be.
May 28, 2015, 6:28 pm
#36
Join Date: Oct 2008
Location: NYS
Programs: Days of Our Lives, General Hospital
Posts: 1,495
Yes equipment swaps do happen, but the issue is Delta handles these situations so poorly. It is common to read in these threads that customers are shocked to get on the plane and find out they aren't getting the amenities they paid for. That is unacceptable with the technology available these days.
May 28, 2015, 6:36 pm
#37
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well, as much as I am a delta fanboy, this practice of subbing lesser, inferior aircraft is totally unacceptable. Especially when you have B6, UA and AA competing for passengers on this route. I am sure DL will lose some business to the competition out of this unacceptable practice. If DL wanted to not lose valuable customers, they should provide a full refund for customers that paid for a J ticket.
You do realize, don't you, that you can lose your fanboyhood status for mentioning the R word, especially when the word full is used in the same sentence.
May 28, 2015, 7:17 pm
#38
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May 28, 2015, 7:22 pm
#39
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May 28, 2015, 7:25 pm
#40
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May 28, 2015, 7:36 pm
#41
Join Date: May 2015
Posts: 2,881
Refund the fair difference and offer SkyMiles.
Honestly, when a customer freaks out and makes a scene at the ticket counter because I won't put a yellow priority tag on his bag as a Silver Medallion, it makes every other complaint seem less legit. I know there are still real complaints, but they start to mush together.
Equipment swaps on JFKLAX/SFO is one situation I hope I never have to deal with. I would force myself to notify everyone, but I imagine the gate agents who don't choose not to because they know they'll get yelled at. Literal yelling involved.
Honestly, when a customer freaks out and makes a scene at the ticket counter because I won't put a yellow priority tag on his bag as a Silver Medallion, it makes every other complaint seem less legit. I know there are still real complaints, but they start to mush together.
Equipment swaps on JFKLAX/SFO is one situation I hope I never have to deal with. I would force myself to notify everyone, but I imagine the gate agents who don't choose not to because they know they'll get yelled at. Literal yelling involved.
May 28, 2015, 7:45 pm
#42
Join Date: Dec 2014
Posts: 219
So on yesterday morning's 6:05a LAX-JFK, they swapped out the nice plane with an obsolete piece of garbage.
No power outlets - in any cabin. No entertainment screens - in any cabin. Biz seats - just regular old chairs, no full or near flat recline.
Ok so I guess occasional equipment changes happen. But stranger was also the downgraded amenities - no eyeshades/earplugs in comfort+. no amenity kit in biz. and the food was regular instead of transcon.
Even if they have to change planes I do not understand why this would require them to offer crappy food.
Sitting on that plane for 5 hours was kind of infuriating. The lack of power outlets is the worst of it all, I'd say. Why does Delta still have any planes without power outlets!?
Grrrrrr. So steamed.
I should say, I got upgraded and likely would not have been upgraded on the original aircraft, but Comfort+ on the original plane would have been better for me still, I could have gotten more work done with the power outlet. The girl next to me said she paid $2k for her last minute ticket, I cannot imagine spending that cash to sit in a crappy obsolete chair.
Don't really have much of a question here. Just venting. Isn't JFK transcon supposed to be the creme of the creme on Delta?
No power outlets - in any cabin. No entertainment screens - in any cabin. Biz seats - just regular old chairs, no full or near flat recline.
Ok so I guess occasional equipment changes happen. But stranger was also the downgraded amenities - no eyeshades/earplugs in comfort+. no amenity kit in biz. and the food was regular instead of transcon.
Even if they have to change planes I do not understand why this would require them to offer crappy food.
Sitting on that plane for 5 hours was kind of infuriating. The lack of power outlets is the worst of it all, I'd say. Why does Delta still have any planes without power outlets!?
Grrrrrr. So steamed.
I should say, I got upgraded and likely would not have been upgraded on the original aircraft, but Comfort+ on the original plane would have been better for me still, I could have gotten more work done with the power outlet. The girl next to me said she paid $2k for her last minute ticket, I cannot imagine spending that cash to sit in a crappy obsolete chair.
Don't really have much of a question here. Just venting. Isn't JFK transcon supposed to be the creme of the creme on Delta?
May 28, 2015, 8:41 pm
#43
Join Date: Sep 2010
Location: DCA
Programs: AA Plat Pro, DL GM, Marriott LTP
Posts: 563
Correct. AA has a dedicated subfleet for this route. Delta is late to the party and will be adding more aircraft to this route in the next few months. Hopefully this will alleviate their constant need to swap out D1 equipped birds with substandard 757s. The sooner the better because the swaps seem to be happening far too often.
May 28, 2015, 8:54 pm
#44
Join Date: Aug 2006
Location: DFW
Programs: Non-Affiliated
Posts: 7,429
[QUOTE=marcworld;24883867][QUOTE=avidflyer;24883850]
Unbearable? Who can read a whole book? Please tell me these are jokes.
i think it's unbearable to be on a 4 hour+ flight without power or entertainment.
Just because 4 hours demands power doesn't mean that's the longest flight I fly. I'd like power on ONE hour flights too. I just have a short attention span.
Also relevant to the poster who mentioned books. Who can read a whole book? Magazines, yea I do those. Mostly so I feel productive during takeoff and landing.
Just because 4 hours demands power doesn't mean that's the longest flight I fly. I'd like power on ONE hour flights too. I just have a short attention span.
Also relevant to the poster who mentioned books. Who can read a whole book? Magazines, yea I do those. Mostly so I feel productive during takeoff and landing.
Unbearable? Who can read a whole book? Please tell me these are jokes.
May 28, 2015, 9:05 pm
#45
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
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DTW/NRT 13.5 hours
then, immediately followed by
NRT/BKK 7.5 hours
Gosh, golly, HOW did we get through it?!?!?
