E+ upgrade- how did I do this?
May 27, 2015, 8:58 pm
#1
Original Poster
Join Date: Aug 2009
Posts: 502
E+ upgrade- how did I do this?
It is my understanding that silver medallion can only attempt to get economy plus seats 24 hours prior to flight. I logged onto a ns LAX-JFK flight about one week prior to departure to verify my coach seats and noted that if I clicked on a E+ seat the system took this change. I therefore reserved E+ seats for both myself and my wife. I called Delta the next day to verify this and indeed I was booked on E+. The agent said she would do me one better and put me on "preferred" seats. When I asked, she wasn't quite clear as to the difference between E + and preferred.
On the plane I really did see any difference between our preferred seats and the E+ product. The FA said that E+ used to be called preferred.
So my two questions are:
As silver medallion how was I able to reserve E+ seats one week before departure on the Delta website?
Is there difference between E+ and preferred?
On the plane I really did see any difference between our preferred seats and the E+ product. The FA said that E+ used to be called preferred.
So my two questions are:
As silver medallion how was I able to reserve E+ seats one week before departure on the Delta website?
Is there difference between E+ and preferred?
Last edited by ente_09; May 27, 2015 at 9:06 pm
May 27, 2015, 9:10 pm
#2
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Posts: 100,399
It is my understanding that silver medallion can only attempt to get economy plus seats 24 hours prior to flight. I logged onto a ns LAX-JFK flight about one week prior to departure to verify my coach seats and noted that if I clicked on a E+ seat the system took this change. I therefore reserved E+ seats for both myself and my wife. I called Delta the next day to verify this and indeed I was booked on E+. The agent said she would do me one better and put me on "preferred" seats. When I asked, she wasn't quite clear as to the difference between E + and preferred.
On the plane I really did see any difference between our preferred seats and the E+ product. The FA said that E+ used to be called preferred.
So my two questions are:
As silver medallion how was I able to reserve E+ seats one week before departure on the Delta website?
Is there difference between E+ and preferred?
On the plane I really did see any difference between our preferred seats and the E+ product. The FA said that E+ used to be called preferred.
So my two questions are:
As silver medallion how was I able to reserve E+ seats one week before departure on the Delta website?
Is there difference between E+ and preferred?
I'm not sure if FOs are supposed to get free preferred seats at booking, but free C+/EC for FOs should only happen at T-24. There might be an exception for FULL Y fare classes.
Either way, they're just special seats for the coach class of service; no separate cabins are involved. Hence these seats should not be considered to be upgrades. Let's reserve the term upgrade to getting a higher cabin class or class of service, such as FC or business class, not for seats that may be associated with a fee to reserve versus a completely different set of fare classes or booking classes.
May 27, 2015, 9:14 pm
#3
Join Date: Sep 2013
Location: NYC, DAB
Posts: 254
There is no E+ on DL, so I am not sure what the agent was referring to. FOs technically can reserve C+ seats before T-24 but they have to pay a fee. I have the feeling you were selecting preferred seats and are confusing them with C+, which would have made you pay. C+ is distinguished from the rest of Y by the seat covers and has greater legroom, boarding with Sky, free entertainment via Delta Studio and free beer/wine/spirits, and charging ports on some aircraft.