Suntrust Delta Debit card T&C Changes
May 31, 2015, 7:37 pm
#31
Join Date: Jul 2008
Programs: DL GM, Marriot Platinum, Hilton Diamond, Avis First
Posts: 102
I also wrote to SunTrust asking them not to continue with the card after the current period ends - Here is the reply I got from them
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Quote:
Hi FlyerBrit,
I apologize for the delay in responding your email. I completely understand your point. Yes you are right the terms and condition for the SkyMiles debit card has been changed. Please know the annual fee will remain the $75.00 for your debit card. From now onwards you will get 1 mile for $2.00. I understand how annoying it is but I do apologize.
I see that we have an offer if you retain your SkyMies card. If you retain your card we offer 500 miles which will credit to your account once I initiate the offer for you. Once I submitted the request with in 6-8 weeks the 500 miles will credit to your account. Please let me know if you wish me to submit the offer on behalf of you or issue a new debit card.
Regards,
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---------------------------------------------
Quote:
Hi FlyerBrit,
I apologize for the delay in responding your email. I completely understand your point. Yes you are right the terms and condition for the SkyMiles debit card has been changed. Please know the annual fee will remain the $75.00 for your debit card. From now onwards you will get 1 mile for $2.00. I understand how annoying it is but I do apologize.
I see that we have an offer if you retain your SkyMies card. If you retain your card we offer 500 miles which will credit to your account once I initiate the offer for you. Once I submitted the request with in 6-8 weeks the 500 miles will credit to your account. Please let me know if you wish me to submit the offer on behalf of you or issue a new debit card.
Regards,
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May 31, 2015, 7:43 pm
#32
Join Date: Oct 2014
Location: Portland, OR, USA
Programs: Delta + United Airmiles
Posts: 703
I never received this letter, but I called SunTrust and they advised they had sent it, anyways the rep was able to pull up the letter and read it to me.
He stated it was capped at 4000 miles per card, and it was still 1 mile for every dollar spent pin based or signature and still the 2 miles for every dollar spent on Delta.
He stated it was capped at 4000 miles per card, and it was still 1 mile for every dollar spent pin based or signature and still the 2 miles for every dollar spent on Delta.
May 31, 2015, 10:00 pm
#33
Join Date: Sep 2003
Location: Here Today Gone Tomorrow
Programs: NW Silver, CO Silver,SPG Gold, USMint Presidential, Chase/BA 100k, Airtran Wendy's cups
Posts: 815
Churning like crazy. Done over a million and trying for 250k this last 55 days. Told my wife I'm going to be busy after work for the next month or so. Surprised it lasted this long but all good thing come to an end. As a former suntrust employee I look at this as my way of getting back for eliminating our pension plan and freezing our compensation increases. July 25 I will close my account and move on to the next greatest and latest. Thanks Suntrust for wasting a decade of my life as an underpaid employee. But my family J class flights will be my best memory.
Last edited by nwa330; May 31, 2015 at 10:09 pm
Jun 6, 2015, 5:44 pm
#37
Join Date: Jul 2007
Location: Lake Villa, IL
Posts: 79
Well after many calls I finally got clarification and I will be only getting the max 2000 miles per month.
Has it already started though?
I just looked at my Delta account and only had 1200 miles for one card and 980 miles for another post on Jun 5th and I usually have 4-5k miles post if not more. I thought this was not suppose to start until July 25th?
I cant go through all the calls again with SunTrust no one knows what is going on, but they are blaming Delta saying Delta is making modifications as they go along.
Anyways has anyone else noticed a drop in miles posted this month?
Has it already started though?
I just looked at my Delta account and only had 1200 miles for one card and 980 miles for another post on Jun 5th and I usually have 4-5k miles post if not more. I thought this was not suppose to start until July 25th?
I cant go through all the calls again with SunTrust no one knows what is going on, but they are blaming Delta saying Delta is making modifications as they go along.
Anyways has anyone else noticed a drop in miles posted this month?
Jun 9, 2015, 9:03 am
#38
Join Date: Jun 2005
Location: DFW/DAL
Programs: AA 1MM Gold, Marriott Gold, Hilton Diamond, Hyatt Discoverist
Posts: 1,524
I did a chat and was able to get upgraded to a Signature Advantage card since I just paid my annual fee on 4/1. I was about to do this however they mentioned the $25k minimum to avoid $25/mo fee, which is crap. They refused to refund a pro-rated annual fee and offered the measly 500 mile bonus within 6-8 weeks too. I asked for an address to notify them that I will be disputing this annual fee due to the change in terms as it's breach of contract.
Here's the address given for anyone else wanting to do the same:
SunTrust Bank
PO Box 85024
Richmond, VA 23285-5024
Here's the address given for anyone else wanting to do the same:
SunTrust Bank
PO Box 85024
Richmond, VA 23285-5024
Jun 9, 2015, 8:56 pm
#40
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,935
Jun 9, 2015, 8:59 pm
#41
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,935
Jun 10, 2015, 6:47 am
#42
Join Date: Aug 2008
Location: SAF
Programs: HH Gold, IHG Gold
Posts: 675
I believe that ship has also sailed. May 2014 as I recall was the last earning could be done on the AS debit card. It is no more as I understand it.
Jun 11, 2015, 11:18 am
#43
Join Date: Feb 2003
Location: SFO or OAK
Programs: AA 1MM GLD, Hertz #1 Gold, bunch of other programs w/no status
Posts: 1,452
My annual fee on this card will be due in a week or so, so I want to cancel before then. However, I want to make a large estimated tax payment today using the card trying to get one last stash of DL miles with it. IME, it usually takes a few weeks for the miles to post. Anyone know if:
1) I wait to cancel the card until next month after the miles post, will they refund part or all of my annual fee?
2) If I make the purchase and then cancel a few days later, will I still get the miles?
thanks!
1) I wait to cancel the card until next month after the miles post, will they refund part or all of my annual fee?
2) If I make the purchase and then cancel a few days later, will I still get the miles?
thanks!
BTW, Suntrust has the most annoying automated voice menu I've ever experienced. It was very difficult to get to a representative.
Jun 11, 2015, 4:17 pm
#44
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,935
Well after many calls I finally got clarification and I will be only getting the max 2000 miles per month.
Has it already started though?
I just looked at my Delta account and only had 1200 miles for one card and 980 miles for another post on Jun 5th and I usually have 4-5k miles post if not more. I thought this was not suppose to start until July 25th?
I cant go through all the calls again with SunTrust no one knows what is going on, but they are blaming Delta saying Delta is making modifications as they go along.
Anyways has anyone else noticed a drop in miles posted this month?
Has it already started though?
I just looked at my Delta account and only had 1200 miles for one card and 980 miles for another post on Jun 5th and I usually have 4-5k miles post if not more. I thought this was not suppose to start until July 25th?
I cant go through all the calls again with SunTrust no one knows what is going on, but they are blaming Delta saying Delta is making modifications as they go along.
Anyways has anyone else noticed a drop in miles posted this month?
Jun 11, 2015, 5:26 pm
#45
Join Date: Jul 2004
Posts: 15
Just wondering if that changed, and how you converted the account to the basic? Did you chat or call them?
Also, do you live in one of the Suntrust states?