any sympathy to avoid change fees?
May 4, 2015, 8:44 pm
#16
Join Date: Jul 2014
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May 4, 2015, 9:01 pm
#18
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
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May 4, 2015, 9:01 pm
#19
FlyerTalk Evangelist
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May 4, 2015, 9:36 pm
#20
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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May 5, 2015, 9:41 am
#22
FlyerTalk Evangelist
Join Date: Jun 2008
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May 5, 2015, 12:30 pm
#23
Join Date: Aug 2012
Location: Dreamland
Posts: 927
As others have said, and I've experienced - these situations are when loyalty, service and true colors of people and an airline matter and shine - also this community for fast, accurate, helpful and compassionate advice.
(http://www.flyertalk.com/forum/delta...l-reasons.html)
May 5, 2015, 12:46 pm
#24
FlyerTalk Evangelist
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Location: MSP
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May 5, 2015, 12:48 pm
#25
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,246
It's when DL does stuff like this that Mrs. TrojanTraveler and I are reminded of one of the reasons we have brought so much business to DL over the many years.
May 5, 2015, 2:38 pm
#26
Join Date: Dec 2009
Location: RDU
Programs: DL DM+(segs)/MM, UA Ag, Hilton DM, Marriott Ti (life Pt), TSA Opt-out Platinum
Posts: 3,226
Once, years ago, I booked on the wrong dates (a week off of the dates I wanted), but I noticed it way in advance. Second time was this week when I got to the airport and realized I had forgotten my wallet at home. I called them while I drove home and not only did they waive the fee, but they tried to find me a destination closer to where I was going (MGM) since all the (2) ATL-MGM flights were sold out that afternoon/eve. Ended up going to ATL and renting a car. I did pay a fare difference, but I was ok with that.