Delta refused to check baggage through to SYD from JFK
Apr 11, 2015, 1:02 pm
#1
Original Poster
Join Date: Dec 2006
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Posts: 486
Delta refused to check baggage through to SYD from JFK
I would like some advice if possible please.
My son was traveling from SYD to JFK return with VA and Delta.
His ticket SYD - LAX (return) was a VA miles ticket. His Delta LAX- JFK was purchased.
The outbound was smooth but his inbound was a nightmare. Delta refused to check his baggage through to SYD as it was a separate ticket . The guy checking in next to him on the same routing (but on the same ticket) had his luggage checked through.
The big problem was while on the tarmac the flight endured a 3 hour delay. He arrived in LAX with 1 hour to go but due to the luggage taking so long long to arrive he ended up missing his flight to Sydney.
His pal whose luggage was checked through made the flight in time as he didnt have to collect his luggage.
VA put him on the next flight via Brisbane meaning his flight was an additional 5 hours.
VA told him that he should have checked his bag through to SYD but when he explained that he had asked them to and DL refused VA said take it up with DL.
Any views greatly appreciated.
My son was traveling from SYD to JFK return with VA and Delta.
His ticket SYD - LAX (return) was a VA miles ticket. His Delta LAX- JFK was purchased.
The outbound was smooth but his inbound was a nightmare. Delta refused to check his baggage through to SYD as it was a separate ticket . The guy checking in next to him on the same routing (but on the same ticket) had his luggage checked through.
The big problem was while on the tarmac the flight endured a 3 hour delay. He arrived in LAX with 1 hour to go but due to the luggage taking so long long to arrive he ended up missing his flight to Sydney.
His pal whose luggage was checked through made the flight in time as he didnt have to collect his luggage.
VA put him on the next flight via Brisbane meaning his flight was an additional 5 hours.
VA told him that he should have checked his bag through to SYD but when he explained that he had asked them to and DL refused VA said take it up with DL.
Any views greatly appreciated.
Apr 11, 2015, 1:11 pm
#3
Join Date: Dec 2009
Location: MSP
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Posts: 2,218
Take it up with Delta.
I regularly check bags through to my final destination ... either from the US or when returning to the US .... on separate tickets in which the one leg will be on Delta and the rest on another airline, and even on a non-ST airline.
As long as Delta has an interline agreement with that airline, they should check bags through. It is the passengers responsibility to inform the Customer Service agent or Gate agent about the bags being checked through.
On one of my recent (2015) returns to the US, I traveled on 3 different airlines with 3 stops before I got back home.
Bags never had a problem, even though the first/ initial carrier was a non-skyteam airline. Of course had to make sure the bags were checked/ tagged on the correct flights and flight numbers. And every time we stopped before I got on board the next flight I politely requested the GA to check if my bags were transferred and on board.
Take it up with Delta ... a few Customer service agents at check in, need training and maybe even retraining!
I regularly check bags through to my final destination ... either from the US or when returning to the US .... on separate tickets in which the one leg will be on Delta and the rest on another airline, and even on a non-ST airline.
As long as Delta has an interline agreement with that airline, they should check bags through. It is the passengers responsibility to inform the Customer Service agent or Gate agent about the bags being checked through.
On one of my recent (2015) returns to the US, I traveled on 3 different airlines with 3 stops before I got back home.
Bags never had a problem, even though the first/ initial carrier was a non-skyteam airline. Of course had to make sure the bags were checked/ tagged on the correct flights and flight numbers. And every time we stopped before I got on board the next flight I politely requested the GA to check if my bags were transferred and on board.
Take it up with Delta ... a few Customer service agents at check in, need training and maybe even retraining!
Apr 11, 2015, 1:38 pm
#4
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By reference, AA by policy doesn't check bags across tickets outside of its oneworld partners. (Let's be clear here: Virgin Australia is a codeshare partner and JV participant with Delta, not an alliance partner.)
http://travelsort.com/blog/interlini...laska-policies
Apr 11, 2015, 7:41 pm
#6
Join Date: Jul 2011
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Posts: 403
Delta used to allow this, but there was a policy change on Jan 15, 2013, and this is no longer in-policy to do. Some nice agents may still do it for you, but YMMV.
http://viewfromthewing.boardingarea....arate-tickets/
http://viewfromthewing.boardingarea....arate-tickets/
Apr 11, 2015, 8:54 pm
#7
Join Date: Mar 2015
Posts: 97
Delta used to allow this, but there was a policy change on Jan 15, 2013, and this is no longer in-policy to do. Some nice agents may still do it for you, but YMMV.
http://viewfromthewing.boardingarea....arate-tickets/
http://viewfromthewing.boardingarea....arate-tickets/
Apr 11, 2015, 8:56 pm
#8
FlyerTalk Evangelist
Join Date: Nov 2004
Location: 45° North
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Delta used to allow this, but there was a policy change on Jan 15, 2013, and this is no longer in-policy to do. Some nice agents may still do it for you, but YMMV.
http://viewfromthewing.boardingarea....arate-tickets/
http://viewfromthewing.boardingarea....arate-tickets/
http://www.flyertalk.com/forum/delta...postponed.html
Apr 12, 2015, 6:40 am
#9
Original Poster
Join Date: Dec 2006
Programs: AA Gold . Hilton Diamond, Hyatt Platinum.
Posts: 486
Thanks very much for the excellent info.
He definately asked the check in agent to Check his bags through but the agent said no. Sounds to me like the agent couldnt be bothered to do the extra 1 mins work.
It cost my son 5 hours on top of a 25 hour flight !
It really is such a frustrating thing. He had to have separate tickets and his pal next to him checked his bags all the way. When he asked the agent why the agent said its because he has separate tickets!
He definately asked the check in agent to Check his bags through but the agent said no. Sounds to me like the agent couldnt be bothered to do the extra 1 mins work.
It cost my son 5 hours on top of a 25 hour flight !
It really is such a frustrating thing. He had to have separate tickets and his pal next to him checked his bags all the way. When he asked the agent why the agent said its because he has separate tickets!
Apr 12, 2015, 7:26 am
#10
Join Date: Apr 2002
Location: NYC
Posts: 9,114
Your son should complain.
For next time, call and ask them to note in the record: "connecting to flight xx, check bags through". This will sometimes help. If not, explain you have done this several times before and it is policy to allow interline on partners. Lastly, ask for a supervisor.
For next time, call and ask them to note in the record: "connecting to flight xx, check bags through". This will sometimes help. If not, explain you have done this several times before and it is policy to allow interline on partners. Lastly, ask for a supervisor.