Thanks, Delta!
Mar 28, 2015, 10:30 pm
#1
Original Poster
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,510
Thanks, Delta!
I was upgraded at the window for the LAX-PHX leg of my trip to Portland.
Just got to LAX and went to board and they called my name to check in at the counter.
The gate agent told me that my seat (4A) was broken and they had to move me to Y.
I wasn't upset or anything as it was only a 50-minute flight home and she apologized like 3 times while she was explaining the situation to me.
She thanked me for being a DM and told me she could give me a $100 travel voucher or 5,000 SkyMiles.
I took the $100 voucher and am happier to receive IT versus sitting in FC for 50 minutes!
I got 5B bulkhead on an E175.
Thanks, Delta, for being so awesome as I didn't expect anything as I am fully aware that ish happens.
Just got to LAX and went to board and they called my name to check in at the counter.
The gate agent told me that my seat (4A) was broken and they had to move me to Y.
I wasn't upset or anything as it was only a 50-minute flight home and she apologized like 3 times while she was explaining the situation to me.
She thanked me for being a DM and told me she could give me a $100 travel voucher or 5,000 SkyMiles.
I took the $100 voucher and am happier to receive IT versus sitting in FC for 50 minutes!
I got 5B bulkhead on an E175.
Thanks, Delta, for being so awesome as I didn't expect anything as I am fully aware that ish happens.
Mar 28, 2015, 10:39 pm
#2
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
I'd certainly be happy with snagging a $100 voucher to be bumped back to Y on a 50 minute flight that I got upgraded on for free! I feel certain that the stockholders who read this forum, are probably breaking out into a sweat and twitching at this post! 
Mar 28, 2015, 10:42 pm
#3
Original Poster
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,510
Mar 29, 2015, 12:30 am
#4
Join Date: May 2010
Location: Rockin' the Bakken
Programs: Several
Posts: 978
As a former stockholder, not quite! I still prefer to bank my miles with AA, but I feel Delta is still doing a better job in regards to customer satisfaction than other major airlines.
Even if I was a current stockholder, Delta management has proven themselves (in my opinion) in that they know how to handle a legacy airline in the current environment. I don't like a lot of the loyalty program changes from Delta personally, but I'm sure AA will switch to a revenue based system soon enough.
Mar 29, 2015, 2:29 am
#5
Join Date: Apr 2003
Location: SEA, NW/DL 1.6Million Miler
Programs: DL 1MM Annual Silver,AS 100K 22-24, AS 75K 15-21
Posts: 4,278
Lucky...
As a platinum last year, I don't expect anything either but I was the last one upgraded to 3A on A320 but prior to boarding, they called my name again, apologizing that they had to give my seat away to the passenger seated in 1B, as he had a broken F seat. Gave me back my Economy Comfort 5C, and nothing more. I know I didn't expect it, and also didn't get it. BWI-SLC.
Jiburi
Jiburi
Mar 29, 2015, 11:25 pm
#6
Join Date: Nov 2008
Location: Seattle
Programs: Delta DM; *A FO. UG since(1/1/15): 11/14
Posts: 683
Very nice indeed :-)
Just a bit surprised by the ratio of $$ vs. miles, with what they offered they value the miles at 2 cts a piece. Seems quite hard to achieve this kind of value these days....
Just a bit surprised by the ratio of $$ vs. miles, with what they offered they value the miles at 2 cts a piece. Seems quite hard to achieve this kind of value these days....
Mar 29, 2015, 11:39 pm
#7
Join Date: Aug 2013
Location: LAS HNL
Programs: DL DM, 5.7 MM, UA 3.1 MM, MARRIOTT PLATINUM, AVIS FIRST, Amex Black Card
Posts: 4,479
She thanked me for being a DM and told me she could give me a $100 travel voucher or 5,000 SkyMiles.
I took the $100 voucher and am happier to receive IT versus sitting in FC for 50 minutes!
I got 5B bulkhead on an E175.
Thanks, Delta, for being so awesome as I didn't expect anything as I am fully aware that ish happens.
I took the $100 voucher and am happier to receive IT versus sitting in FC for 50 minutes!
I got 5B bulkhead on an E175.
Thanks, Delta, for being so awesome as I didn't expect anything as I am fully aware that ish happens.
Mar 30, 2015, 11:13 am
#8
FlyerTalk Evangelist
Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
Posts: 13,644
I was upgraded at the window for the LAX-PHX leg of my trip to Portland.
Just got to LAX and went to board and they called my name to check in at the counter.
The gate agent told me that my seat (4A) was broken and they had to move me to Y.
I wasn't upset or anything as it was only a 50-minute flight home and she apologized like 3 times while she was explaining the situation to me.
She thanked me for being a DM and told me she could give me a $100 travel voucher or 5,000 SkyMiles.
I took the $100 voucher and am happier to receive IT versus sitting in FC for 50 minutes!
I got 5B bulkhead on an E175.
Thanks, Delta, for being so awesome as I didn't expect anything as I am fully aware that ish happens.
Just got to LAX and went to board and they called my name to check in at the counter.
The gate agent told me that my seat (4A) was broken and they had to move me to Y.
I wasn't upset or anything as it was only a 50-minute flight home and she apologized like 3 times while she was explaining the situation to me.
She thanked me for being a DM and told me she could give me a $100 travel voucher or 5,000 SkyMiles.
I took the $100 voucher and am happier to receive IT versus sitting in FC for 50 minutes!
I got 5B bulkhead on an E175.
Thanks, Delta, for being so awesome as I didn't expect anything as I am fully aware that ish happens.
Mike
Mar 30, 2015, 4:36 pm
#10
Join Date: Oct 2009
Location: IND
Programs: DL DM, SPG AMB, National EE
Posts: 1,301
As a platinum last year, I don't expect anything either but I was the last one upgraded to 3A on A320 but prior to boarding, they called my name again, apologizing that they had to give my seat away to the passenger seated in 1B, as he had a broken F seat. Gave me back my Economy Comfort 5C, and nothing more. I know I didn't expect it, and also didn't get it. BWI-SLC.
Jiburi
Jiburi
You were lucky. This happened to me once - only they had already given away my EC bulkhead aisle seat and instead put me on a window way in the back. I was not happy. They wouldn't switch out the person that took my original seat either.
Mar 30, 2015, 8:38 pm
#11
Join Date: Oct 2013
Location: Seattle, 98155
Programs: Now MGM/Hyatt/IHG Gold Previously: DL DM, DL Reserve, Hyatt Diamond, SPG PLAT, M Life PLAT, IHG PLAT
Posts: 649
It is a very nice gesture and they should continue to do that if you get bumped back to Y after upgraded, it is a bit embarrassing walking back you know
Mar 30, 2015, 9:28 pm
#12
Join Date: Aug 2011
Location: IAH / HOU
Programs: UA GS, DL-Plat, Hilton Gold, IHG Platinum, Hyatt Somethingist, Marriott Titanium Lifetime
Posts: 2,853
United provides standard compensation based on distance if they have to move you to coach from First, even if it was a free upgrade. You usually haven to ask the agent for it but it is policy and the amount is set. Perhaps this is another example of the big legacies aligning their policies further.
Mar 31, 2015, 1:10 am
#13
Original Poster
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,510
Mar 31, 2015, 7:57 am
#14
Join Date: Jul 2014
Location: Denver
Programs: DL: PM, MR: Plat, AMEX Plat
Posts: 168
I applaud the move. I'm not a shareholder, but I'd approve even if I were. Treating a DM to a $100 voucher is a very inexpensive way to build actual loyalty (not the lip service loyalty we hear with program "enhancement" announcements).
Mar 31, 2015, 9:56 am
#15
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
I could see certain stockholders that post here thinking that $25 would be more than sufficient when the UG wasn't paid for nor guaranteed - - or maybe even a free paid beverage or snack.