Last edit by: Zorak
Link to automated claim form: https://www.delta.com/bags/bagsClaimAutomation.action
Post away DL crediting 2500 miles.
Please list the date, arrival time, and airport and when your bags made it.
Post away DL crediting 2500 miles.
Please list the date, arrival time, and airport and when your bags made it.
- Sample: 2/23/15 MDT 3:15 PM 28 minutes
DL extends offer to give 2,500 SM if bags are not delivered within 20 min. to baggage
#61
Suspended
Join Date: Jan 2011
Location: In order of nights spent: MSP, ORD, OGG, FCO, LHR
Programs: DL 1MM Dia, AA Plat, UA 1MM Gold, HHonors LT Dia, Marriott/SPG LT Plat Prem
Posts: 473
They might go bankrupt from PHX alone.
It's always the running joke for me and my parents when I travel to see them. How long will it take at PHX for my bags. I think only one out of 25 or so have been under 25 minutes since we started the game while they were waiting to pick me up. Just last Nov. my wife and I waited 41 minutes.
Wish it was a different month, as I only have 2 flights in March, Return to MSP on March 8th, and departing MSP to OGG on the 18th, not returning until 4/1.
So I doubt I will get anything from this one.
It's always the running joke for me and my parents when I travel to see them. How long will it take at PHX for my bags. I think only one out of 25 or so have been under 25 minutes since we started the game while they were waiting to pick me up. Just last Nov. my wife and I waited 41 minutes.
Wish it was a different month, as I only have 2 flights in March, Return to MSP on March 8th, and departing MSP to OGG on the 18th, not returning until 4/1.
So I doubt I will get anything from this one.
#62
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
#63
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,326
What does this say to the average joe flyer? Delta guarantees payment up until March 31, but then nothing? Even if they do advertise this on every billboard possible, it's only for the next 40 days. Everyone is commenting on how they're going to take advantage of this because DL is terrible at delivering checked luggage within 20 minutes -- this promotion (as we all know) isn't going to change that. At least Alaska's guarantee offers $25 instead of the miles, which is something that average joe would appreciate.
Also, 2,500 RDMs means very little because the average flyer (no status, no DL amex card, etc.) has to spend 5,000$ (before government taxes and fees) to earn a roundtrip domestic ticket (excluding partner flights).
This promotion is a joke.
Also, 2,500 RDMs means very little because the average flyer (no status, no DL amex card, etc.) has to spend 5,000$ (before government taxes and fees) to earn a roundtrip domestic ticket (excluding partner flights).
This promotion is a joke.
OTOH, if we use one cent per RDM as the value of miles, then 2500 RDMs = $25, which is roughly the cheapest checked bag fee DL charges (first checked bag for a domestic coach flight with no status and no DL AmEx card).
#64
Join Date: Nov 2013
Location: SMF/HPN
Programs: DL DM, AS MVP, Hilton Gold, IHG Plat, SPG Gold, TSA PreCheck
Posts: 464
If one looks at it another way, those 2500 RDMs are the equivalent of a kettle spending $500 on DL, which is about two cheap coach RTs. This way it seems like a generous amount of bonus miles for a (hopefully) short wait for the bag.
OTOH, if we use one cent per RDM as the value of miles, then 2500 RDMs = $25, which is roughly the cheapest checked bag fee DL charges (first checked bag for a domestic coach flight with no status and no DL AmEx card).
OTOH, if we use one cent per RDM as the value of miles, then 2500 RDMs = $25, which is roughly the cheapest checked bag fee DL charges (first checked bag for a domestic coach flight with no status and no DL AmEx card).
As for the 2500 RDMs = $25, I think (at least on DL and possibly UA) that that notion is gone. Under the new system it takes way too long to earn RDMs (if you don't have a credit card, such as myself) for a ticket anywhere. Personally, I'm hesitant to use my miles because I know that they're much harder to replenish.
But I digress.
In any event, I'll reiterate this point: If DL was sincere about this fast bag guarantee, they would make it a permanent part of their skymiles program (since you have to be a skymiles member to benefit) and perhaps work towards accomplishing what Alaska's already done: speedy delivery of baggage to the carousel.
#65
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,326
DL could also offer the timely bag guarantee only to elites or SkyPriority people who are entitled to the yellow priority bag tags.
#66
Join Date: Aug 2011
Location: SEA
Programs: DL DM, DL SkyClub, DL AmEx Plat, SPG +, Hilton Silver, Hertz, Thrifty BlueChip, NEXUS/GE
Posts: 586
Happy to see it. Baggage times in SEA were BRUTAL for a long time. Lately they have been on the ball. So, overall, good incentive for DL baggage to get it done quickly. I know they are already scanning the bags as they get put on the belt (when you check the app it says: delivered to carousel __).
But...we know how the "Best Fare Guarantee" works. I'm not gonna hold my breath for any extra miles or $, but HOPEFULLY if nothing else they move quickly with it.
But...we know how the "Best Fare Guarantee" works. I'm not gonna hold my breath for any extra miles or $, but HOPEFULLY if nothing else they move quickly with it.
#67
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,326
This might make me be inclined to check some bags in March to see whether I win the lottery.
#68
FlyerTalk Evangelist
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
If they can perform well thru March 31, why can't they do so indefinitely? Why are they not willing to put something at stake permanently?
There is a difference between short term marketing spin and long term commitment to better customer service.
#69
Join Date: Jan 2003
Location: DL: Silver; AA: EX PLAT; UA: Silver; HY: DIA; HH: DIA; MR: TIT
Posts: 1,708
That sums up exactly what is wrong with this. Why even bother Delta?
#70
Join Date: Aug 2006
Location: SJC
Programs: DL PM MM, Marriott Titanium
Posts: 3,276
I never get my bag in 20 minutes at my home station, SJC. I'm happy if my bag comes before half the non-prioirty bags.
Last time I flew, it took 14 hours for me to receive my bag. It got to the airport on another airline about 4.5 hours after I arrived. That has to be worth more than 2,500 miles.
Last time I flew, it took 14 hours for me to receive my bag. It got to the airport on another airline about 4.5 hours after I arrived. That has to be worth more than 2,500 miles.
#71
Join Date: Jun 2004
Location: PBI
Programs: DL 2.8 MM/PM, AA MM/GLD, Marriott LT Platinum, Hilton Gold
Posts: 1,746
Very true...sometimes takes 45 minutes on DL, even with priority tags.
Yet when I fly AA into PBI and check my luggage, it is usually on the belt within 5 minutes of arriving at baggage claim.
I rarely check baggage, but had to for a bit last year after spraining a few body parts. The contrast in times between the 2 airlines was interesting..
Yet when I fly AA into PBI and check my luggage, it is usually on the belt within 5 minutes of arriving at baggage claim.
I rarely check baggage, but had to for a bit last year after spraining a few body parts. The contrast in times between the 2 airlines was interesting..
Last edited by pbjag; Feb 19, 2015 at 5:11 pm
#72
Join Date: Aug 2006
Location: SJC
Programs: DL PM MM, Marriott Titanium
Posts: 3,276
I know I've complained when the Priority Bags don't come out first or it takes 30+ minutes to get a bag, but I also look at it as a rewards system (DL messes up and I collect more miles).
#73
Suspended
Join Date: Jun 2009
Programs: Delta skymiles DM + 1MM
Posts: 8,144
I have two upcoming domestic flights where I only plan on taking a back pack for carry on. I am tempted to take and check in an empty roller board just for the heck of it. Maybe I will get lucky and the empty roller board will come out <20 min,
#74
Join Date: Apr 2011
Posts: 3,394
LOL... 21 minutes and you get miles. 21 hours and nada.
If they can perform well thru March 31, why can't they do so indefinitely? Why are they not willing to put something at stake permanently?
There is a difference between short term marketing spin and long term commitment to better customer service.
If they can perform well thru March 31, why can't they do so indefinitely? Why are they not willing to put something at stake permanently?
There is a difference between short term marketing spin and long term commitment to better customer service.
I know international bags don't qualify, but they still take time for the employees the do the domestic bags (just trying to head off the inevitable argument)
#75
Join Date: Nov 2014
Programs: DL DM, UA, AA EXP, AS MVP75K GOLD, HHonors Diamond, BW Diamond, SPG Gold, Hyatt Diamond
Posts: 382
Per Delta.com at:
http://www.delta.com/contactus/pages...ntee/index.jsp
"Time to baggage claim will be as measured by Delta's baggage tracking system, where available; lost, mishandled, and damaged bags are excluded. Oversize and overweight baggage and special items are not eligible."
http://www.delta.com/contactus/pages...ntee/index.jsp
"Time to baggage claim will be as measured by Delta's baggage tracking system, where available; lost, mishandled, and damaged bags are excluded. Oversize and overweight baggage and special items are not eligible."