Feb 24, 2015, 2:03 am
Last edit by: Zorak
Link to automated claim form: https://www.delta.com/bags/bagsClaimAutomation.action
Post away DL crediting 2500 miles.
Please list the date, arrival time, and airport and when your bags made it.
Post away DL crediting 2500 miles.
Please list the date, arrival time, and airport and when your bags made it.
- Sample: 2/23/15 MDT 3:15 PM 28 minutes
DL extends offer to give 2,500 SM if bags are not delivered within 20 min. to baggage
May 16, 2015, 7:39 am
#376
Join Date: Nov 2010
Location: BDL/HPN/JFK/FLL
Programs: DL Diamond Ham Sandwich
Posts: 1,051
So one more datapoint.
FLL-LGA on 5/5 bags took about half an hour to hit the carousel. Submitted on 5/8, just got the rejection email at 1am.
It's not even worth it for them to call a good customer a liar over 2500 miles, even if they lied. When you know for a fact that you spent 25 minutes in baggage claim waiting for the carousel to start, it gets you far more upset then having to wait an extra ~10 minutes for your bags... Only Delta would run a customer good-will program and then use it to piss off customers...
FLL-LGA on 5/5 bags took about half an hour to hit the carousel. Submitted on 5/8, just got the rejection email at 1am.
It's not even worth it for them to call a good customer a liar over 2500 miles, even if they lied. When you know for a fact that you spent 25 minutes in baggage claim waiting for the carousel to start, it gets you far more upset then having to wait an extra ~10 minutes for your bags... Only Delta would run a customer good-will program and then use it to piss off customers...
May 16, 2015, 8:45 am
#377
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
Does the rejection letter state a resaon?
May 16, 2015, 9:13 am
#378
Join Date: Apr 2011
Location: Chattanooga
Programs: DL, Hyatt, National
Posts: 318
Originally Posted by Delta Email
After reviewing your flight information, we found that luggage from
flight DL2590 on February 26,2015 to Tennessee was reported as arriving
on time. Since checked baggage made it to the carousel within 20 minutes
of landing, we are unable to apply the bonus miles to your account.
flight DL2590 on February 26,2015 to Tennessee was reported as arriving
on time. Since checked baggage made it to the carousel within 20 minutes
of landing, we are unable to apply the bonus miles to your account.
Originally Posted by Irritated response
Don't advertise something out of the blue and then flat out deny it to your customers.
40 minute luggage delay at CHA denied tells me clearly you are either flat out refusing to honor your offer or you have baggage handlers or a tracking system that is completely inaccurate.
This is no longer about miles, its about the principle that you offer and promise something then deny it.
40 minute luggage delay at CHA denied tells me clearly you are either flat out refusing to honor your offer or you have baggage handlers or a tracking system that is completely inaccurate.
This is no longer about miles, its about the principle that you offer and promise something then deny it.
May 16, 2015, 11:00 am
#379
Join Date: Nov 2010
Location: BDL/HPN/JFK/FLL
Programs: DL Diamond Ham Sandwich
Posts: 1,051
May 20, 2015, 8:13 pm
#380
Join Date: Aug 2010
Posts: 67
It is about the principle. In my personal experience I have to say DL has been very fair with SkyMiles compensation for service failures. Last month I had an unpleasant encounter with a surly bartender in a SkyClub. I reported the details in an email to DL just so this guy's supervisor might hopefully be made aware and other customers spared any recurrence. I didn't ask for and didn't expect any miles or other compensation. They gave me 7500 miles. Last night, the reading light above my seat was broken. I reported it to the cabin crew and they gave me 15,000 miles on the spot, which I thought was very fair. As I previously posted, I've only made one claim under the baggage guarantee, the first bags from the flight didn't start coming down the carousel for at least 40 minutes, mine took even longer despite having priority tags, and so it was a bad surprise to be denied the 2500 miles and basically be called a liar by DL. If surveyed for JD Power, this experience will obviously hurt not help my evaluation of the company.
May 20, 2015, 8:26 pm
#382
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
May 20, 2015, 8:33 pm
#383
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
May 20, 2015, 9:28 pm
#384
Join Date: Aug 2006
Location: SJC
Programs: DL PM MM, Marriott Titanium
Posts: 3,276
I haven't had an issue with filling in the information online. So far, it's been a gain of 10,000 miles from this "guarantee."
On another note, I also went online to complain about the Sky Priority bags being the last off the plane and got another 7,500 miles for the complaint. Next time, the bags Priority bags were out first.
On another note, I also went online to complain about the Sky Priority bags being the last off the plane and got another 7,500 miles for the complaint. Next time, the bags Priority bags were out first.
May 20, 2015, 9:41 pm
#385
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
Last edited by davetravels; May 20, 2015 at 9:49 pm
May 26, 2015, 12:08 pm
#386
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
Flying ATL/PIT (ONLY) yesterday, I checked 3 bags. The flight was scheduled to arrive at 5:20PM. We arrived at 5:00 - 20 minutes early. According to DL.com, one bag arrived at 5:27, one at 5:28 and one at 5:29. I guess I should be eligible for the 20 minute bonus even though the flight was early.
That said, when I view my baggage status online, for all 3 bags it says:
May 14, 2015 05:28:00 PM PIT Bag in Customs Area
I submitted the claim online. I wonder if they'll try'n get out of paying the bonus by saying that my flight was international with US Customs.
That said, when I view my baggage status online, for all 3 bags it says:
May 14, 2015 05:28:00 PM PIT Bag in Customs Area
I submitted the claim online. I wonder if they'll try'n get out of paying the bonus by saying that my flight was international with US Customs.
I filed for the delayed baggage miles on May 15, and the miles posted on May 20! No questions asked - No fuss - No muss!
Thanx, Delta!
May 27, 2015, 2:28 am
#387
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Jun 5, 2015, 9:00 am
#388
Join Date: Mar 2015
Programs: DL-PM
Posts: 266
Finally a response from my rebuttal in January. Delta Tech support responded and credited me with the 2,500 miles after I had cited the terms of the promotion. Only took about 4 months for them to figure that out though.
Have another pending submission, 5/25 PHX bags took 25 minutes, no response as of yet.
Have another pending submission, 5/25 PHX bags took 25 minutes, no response as of yet.
Jun 5, 2015, 9:43 pm
#390
Join Date: Nov 2010
Location: BNA/SAN
Programs: DL PM 1.5 MM , Hilton Diamond, Marriott Lifetime Plat
Posts: 754
Final update. Got a reply this evening saying they would post 2500 miles to my account within 3 days "as a goodwill gesture". They should have done that on my first request, not my third follow up but it doesn't matter, it is over and I'm not flying Delta any more until after the promotion is over so I can go back to hanging out at the sky club when I arrive home rather that at baggage claim timing delivery.
I hadn't sent in any more emails to delta after they told me they'd give me the miles as a good will gesture in March so not really sure why the second response unless they are trying to fix some of the problems in rolling out the program.