RUC Catastrophe: Check it before your flight!
Dec 17, 2014, 10:03 am
#16
Join Date: Feb 2013
Location: LAX
Programs: DL DM, 2 MM; OW Emerald; MVP Gold 100k;Marriott/SPG LTPlat; HH Diamond
Posts: 967
I have another question on RUC, but didn't want to start a new thread... About the timing of the RUC, if you can apply it now for a future trip, but the trip is past the expire date, what happens? I have one that was applied, but the leg it applied to is on a date past the expiration date...trying to avoid another issue. Thanks.
Dec 17, 2014, 10:35 am
#17
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,857
I have another question on RUC, but didn't want to start a new thread... About the timing of the RUC, if you can apply it now for a future trip, but the trip is past the expire date, what happens? I have one that was applied, but the leg it applied to is on a date past the expiration date...trying to avoid another issue. Thanks.
David
Dec 17, 2014, 10:52 am
#18
Join Date: Oct 2002
Location: LAS
Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer
Posts: 7,173
Isn't it correct that every time a DL agent does anything, no matter how insignificant, to a DL ticket, there's an electronic record of the identity of the agent (their call sign?) and probably what was done? Given this, when can't DL note the identities of the agents who seem to have not done the GUC/RUC requests correctly and then provide retraining to those agents? For example, when a supervisor must fix a GUC/RUC, the supervisor could just send the errant agent's identity to some list for potential retraining. These steps would seem to end most of the problems caused by unknowledgeable agents and leave only the problems caused by laziness (including telling us it's right when it isn't) for us to suffer.
Unless someone can point out how DL might make money off automating so many of its backwards and manual processess, this part of Bubbaflot remains un-enhanced.
Last edited by Sabai; Dec 17, 2014 at 11:00 am
Dec 17, 2014, 10:57 am
#19
Join Date: May 2014
Location: PWM
Programs: Delta PM
Posts: 822
That sounds correct.
The problems seen to occur around a) the system actually grabbing available upgrade seats prior to day of departure and b) something happening on the day of departure where the coding gets messed up. Both are mysteries. I've had them both work and not work.
The problems seen to occur around a) the system actually grabbing available upgrade seats prior to day of departure and b) something happening on the day of departure where the coding gets messed up. Both are mysteries. I've had them both work and not work.
Assuming nothing else clears in advance it sounds like my best play is to ensure we are at the top of the upgrade list at OLCI (would we show as 1 and 2 assuming no other GUC's ahead of us? or would we show my name party of 2?) If we are not at the top I should then call the PM line.
Dec 17, 2014, 11:01 am
#20
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,246
Thanks.
Assuming nothing else clears in advance it sounds like my best play is to ensure we are at the top of the upgrade list at OLCI (would we show as 1 and 2 assuming no other GUC's ahead of us? or would we show my name party of 2?) If we are not at the top I should then call the PM line.
Assuming nothing else clears in advance it sounds like my best play is to ensure we are at the top of the upgrade list at OLCI (would we show as 1 and 2 assuming no other GUC's ahead of us? or would we show my name party of 2?) If we are not at the top I should then call the PM line.
And call DL repeatedly to see if you have cleared prior to OLCI. And when you do, ask if upgrade inventory is available. It may be, but the system hasn't cleared you. You'll get attitude from the DL agents now and then for asking (and they may lie and not even check and say they did), but it's still worth calling. I recently went through this.
Dec 17, 2014, 11:03 am
#21
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,246
Dec 17, 2014, 11:04 am
#22
Join Date: Jan 2014
Location: DUS
Programs: DL, HHonors, Bonvoy, Hyatt
Posts: 2,072
I've almost lost count of the number of times I've called DL to just inquire about a ticket change and they've screwed up the entire reservation. This almost always involves a ridiculous amount of time to get it fixed. Infuriating.
Dec 17, 2014, 11:08 am
#23
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,246
Each time I hear about something like this, or the problems that I or Mrs. TrojanTraveler and other DMs encounter, I just think, imagine what type of service and misinformation that low- and non-status customers are subjected to.
Dec 17, 2014, 11:30 am
#25
Join Date: May 2014
Location: PWM
Programs: Delta PM
Posts: 822
After OLCI, I would monitor it constantly. Just way too many IT issues.
And call DL repeatedly to see if you have cleared prior to OLCI. And when you do, ask if upgrade inventory is available. It may be, but the system hasn't cleared you. You'll get attitude from the DL agents now and then for asking (and they may lie and not even check and say they did), but it's still worth calling. I recently went through this.
And call DL repeatedly to see if you have cleared prior to OLCI. And when you do, ask if upgrade inventory is available. It may be, but the system hasn't cleared you. You'll get attitude from the DL agents now and then for asking (and they may lie and not even check and say they did), but it's still worth calling. I recently went through this.
Dec 17, 2014, 11:58 am
#26
Join Date: Feb 2013
Location: LAX
Programs: DL DM, 2 MM; OW Emerald; MVP Gold 100k;Marriott/SPG LTPlat; HH Diamond
Posts: 967
Thanks, this is good to know. The inventory was there and the ug applied and the cert pulled already! I was just worried about trouble closer in if the expire date played in at time of travel...
Dec 17, 2014, 1:59 pm
#27
Join Date: Nov 2008
Location: Seattle
Programs: Delta DM; *A FO. UG since(1/1/15): 11/14
Posts: 683
Could you provide the handle of the twitter agents that helped you do this? (the *XX reference they put at every tweet).
Dec 17, 2014, 2:42 pm
#28
Join Date: Jul 2003
Location: CHS
Programs: UA Mileage Plus, Delta Skymiles PM, AA ExPlat, Hilton Honors Gold, Marriott Gold
Posts: 362
Compare that with trying to use RUCs two weeks ago to fly to SJU for a cruise with my wife as a Diamond, which was chaotic at best. On the morning checking in for the flight from CHS-ATL, which was an A fare, so no upgrade requested, somehow while in line to check our bags that morning we disappeared from the upgrade list that we had been on for 3 weeks with an RUC for the ATL-SJU leg.
On the SJU-ATL leg coming home, no issues whatsoever, we both got the upgrade at the gate with RUCs and were in A from ATL-CHS. Smooth as can be.
I really don't get the disconnect.
Dec 17, 2014, 4:46 pm
#30
Join Date: Jun 2005
Location: Huntsville, AL
Programs: DL DM 1.929MM, Hilton Lifetime Diamond, IHG Platinum, Avis CHM, Marriott Titanium (lifetime gold)
Posts: 7,857