Oct 28, 2014, 4:43 pm
Last edit by: fti
We now know the facts:
http://www.flyertalk.com/forum/delta-air-lines-skymiles/1629493-offical-delta-award-stopovers-open-jaw-gone-skymiles2015.html
Official update from Delta CORP folks to me (Delta Points):
“There are no changes to stopovers. A recent change in IT at Delta.com discontinued the ability to book intl. stopovers online. You could still book them via reservations agents. We [Delta] are working with the res agents (who handle the bulk of the bookings already) to ensure they are properly assisting customers who might.” – DELTA CORP
Also see unconfirmed brand new FTer - DLMiddleSeat post #38
Hello, I am a DL employee and was formerly in the Skymiles department before moving to a new position. I can tell you I still keep tabs on Skymiles and there is a memo that says award stopovers are still allowed but there was a glitch when they filed the fares. You have to call in to get it ticketed manually though. If the CSR say not possible refer them to the res policy update on the dlnet homepage.
http://www.flyertalk.com/forum/delta-air-lines-skymiles/1629493-offical-delta-award-stopovers-open-jaw-gone-skymiles2015.html
Official update from Delta CORP folks to me (Delta Points):
“There are no changes to stopovers. A recent change in IT at Delta.com discontinued the ability to book intl. stopovers online. You could still book them via reservations agents. We [Delta] are working with the res agents (who handle the bulk of the bookings already) to ensure they are properly assisting customers who might.” – DELTA CORP
Also see unconfirmed brand new FTer - DLMiddleSeat post #38
Hello, I am a DL employee and was formerly in the Skymiles department before moving to a new position. I can tell you I still keep tabs on Skymiles and there is a memo that says award stopovers are still allowed but there was a glitch when they filed the fares. You have to call in to get it ticketed manually though. If the CSR say not possible refer them to the res policy update on the dlnet homepage.
stopover/open jaw no more on US-Europe redemption?
Oct 29, 2014, 4:01 pm
#61
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
I hope DL doesn't try to pull an excuse sort of like the following: "on the advice of our lawyers/due to legal issues, we are required to cancel free stopovers on award tickets and aren't allowed to provide advance notice of the policy/pricing change."
Oct 29, 2014, 4:13 pm
#62
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
Oct 29, 2014, 4:14 pm
#63
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
The message here is unmistakably this: make any last award bookings while you can still now in 2014, before the next massive round of devaluations come Jan 1, 2015. Namely, no more stopovers or open-jaws (instead, all additive one-way pricing), higher mileage at still unannouanced for 11/12ths - i.e., vast majority - of the routes, rates, unknown non-DL flight (i.e. the bulk of the award booking) award rates, and likely massively reduced earning for non-DL/non-006 flights/tickets.
The only reason why DL has released pracrically no useful or relevant info about the 2015 SkyMiles program (namely, the vast majority of redeeming and earning details are still completely unknown, as are the award routing rules) to this date is because the changes are big, many, and very bad.
The only reason why DL has released pracrically no useful or relevant info about the 2015 SkyMiles program (namely, the vast majority of redeeming and earning details are still completely unknown, as are the award routing rules) to this date is because the changes are big, many, and very bad.
Oct 29, 2014, 4:31 pm
#64
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,204
Yes, of course, but to have three segments (A-B/B-C//D-A) it'll be three one ways (3x) vs RT (2x) pricing. But if it is just A-B//C-A, then yes two one-ways or RT works out the same. The loss is the third segment, be there an open-jaw on the stopover or just a regular stopover (or open-jaw on destination + stopover).
Oct 31, 2014, 6:02 am
#66
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Nov 1, 2014, 3:05 am
#68
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,419
Hello, I am a DL employee and was formerly in the Skymiles department before moving to a new position. I can tell you I still keep tabs on Skymiles and there is a memo that says award stopovers are still allowed but there was a glitch when they filed the fares. You have to call in to get it ticketed manually though. If the CSR say not possible refer them to the res policy update on the dlnet homepage.
1. What caused this? i.e. what DL IT enhancement is going on? Can't possibly be fixing the award calendar.
2. Will this "glitch" ever be fixed?
Nov 1, 2014, 4:45 am
#69
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,419
Some other posts on the issue:
Posted already:
View from the Wing (Boardingarea)
Delta Points (Boardingarea)
Not yet posted:
Onemileatatime (Boardingarea)
Frugal Travel Guy
Milevalue - the run around here is why I created the MASTER MISINFORMED DL AGENT thread. The lies and misinformation is ridiculous and characteristic of what I experience often.
upgrd.com
wandr.me
Posted already:
View from the Wing (Boardingarea)
Delta Points (Boardingarea)
Not yet posted:
Onemileatatime (Boardingarea)
Frugal Travel Guy
Milevalue - the run around here is why I created the MASTER MISINFORMED DL AGENT thread. The lies and misinformation is ridiculous and characteristic of what I experience often.
upgrd.com
wandr.me
Nov 1, 2014, 8:57 am
#70
Join Date: Jun 2011
Location: San Jose, CA
Programs: DL DM, HH Gold, SPG Gold, Hyatt Plat
Posts: 2,874
On the phone with delta now, trying to make a change to an itinerary with a stopover. Just tryng to shorten my layover in CDG by changing to an earlier flight that has O3. They are asking for 50k more miles, and I think the system is splitting it into two tickets.
Currently going SFO-MSP-CDG-PRG / PRG-CDG-(stopover)-SEA-SFO
I suspect when I tried to change to the earlier PRG-CDG flight they broke it up into two trips. SFO-CDG round trip and CDG-PRG round trip. They just came back on the line though saying they realize it's wrong but don't know why it's procrssing like that. Back on hold now while they try to fix it.
Currently going SFO-MSP-CDG-PRG / PRG-CDG-(stopover)-SEA-SFO
I suspect when I tried to change to the earlier PRG-CDG flight they broke it up into two trips. SFO-CDG round trip and CDG-PRG round trip. They just came back on the line though saying they realize it's wrong but don't know why it's procrssing like that. Back on hold now while they try to fix it.
Nov 12, 2014, 2:04 pm
#71
Join Date: Feb 2008
Location: Auckland, NZ/New York, NY/ATL
Programs: DL DM MM, BIS 2.4MM, EK Gold, SQ Gold, Marriott Gold, HH Gold,
Posts: 5,213
Can't book award stopovers anymore online?
On award search engine now under multi-city:
To book an International Award Ticket that includes a stopover of more than 24 hours, contact a Reservation Specialist at 1-800-323-2323.
To book an International Award Ticket that includes a stopover of more than 24 hours, contact a Reservation Specialist at 1-800-323-2323.
Last edited by RSSrsvp; Nov 13, 2014 at 8:30 am Reason: Merged into the existing thread on the subject
Nov 12, 2014, 2:09 pm
#72
Suspended
Join Date: Aug 2009
Location: Look up - On a ✈ DELTA ✈ jet NOW!
Programs: Blogger & Delta Diamond Medallion Million Miler
Posts: 4,174
Nov 12, 2014, 2:22 pm
#73
FlyerTalk Evangelist
Join Date: Nov 2004
Location: 45° North
Programs: DL DM MM, HH Diamond
Posts: 10,196
Nov 12, 2014, 11:26 pm
#75
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
Every time I have even booked a DOMESTIC ticket with a stopover recently, all is good til the last step, then it says - Your reservation is on hold. Please call DL to ticket. So, you call, and they tell you it's now all booked in F, and it's 90,000 miles. I tell them it should be in Y, and 25,000. They check, and, of course it's all available. They fix it & it prices at 25,000.
It's happened a number of times. Anyone else?
It's happened a number of times. Anyone else?