Upgrade Cleared at Gate, then uncleared
#16
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What I do find a bit strange is when you're upgrade cleared wouldn't the fare availability have gone to F0? How could someone buy a seat with F0 availability? When I look at flights on delta.dumb right now departing within the next 30 minutes. Since upgrades have cleared, F is full so Delta is not selling F class seats on those flights.
#18
Join Date: Jan 2013
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Sorry you lost the upgrade but I do not feel you should receive any compensation in this situation.
I can see a legitimate complaint if your UG cleared hours/days before the flight in which case you might have made a different decision about what eats or drinks you buy in the airport.
What I do find a bit strange is when you're upgrade cleared wouldn't the fare availability have gone to F0? How could someone buy a seat with F0 availability? When I look at flights on delta.dumb right now departing within the next 30 minutes. Since upgrades have cleared, F is full so Delta is not selling F class seats on those flights.
I can see a legitimate complaint if your UG cleared hours/days before the flight in which case you might have made a different decision about what eats or drinks you buy in the airport.
What I do find a bit strange is when you're upgrade cleared wouldn't the fare availability have gone to F0? How could someone buy a seat with F0 availability? When I look at flights on delta.dumb right now departing within the next 30 minutes. Since upgrades have cleared, F is full so Delta is not selling F class seats on those flights.
#20
Join Date: Jun 1999
Location: Michigan, DL Platinum, Marriott Lifetime Titanium, Hyatt Gold
Posts: 353
I was just going to ask the same question. When I buy a ticket well in advance of a flight there are all the standard warnings/disclaimers that all passengers must be in the boarding are or on the flight so many minutes before departure. Doesn't selling a ticket "at the last second" violate DL's own policy - especially if it's within 30 min to an hour from the flight?
#22
Join Date: Feb 2013
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If you are a DM and buy a full-fare last-minute F ticket--it usually has special "bump" provisions if I recall.
#23
Join Date: May 2011
Location: NYC
Programs: DL PM. 1MM
Posts: 2,045
And in the 3 or 4 sample flights I looked at delta.dumb was not selling F seats. Only M or Y fare available at T- 30 minutes. Perhaps it's different if a passenger walks up to the counter and asks a ticket agent for a last minute flight? Maybe they can override where delta.dumb follows standard delta fare class algorithms.
#25
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Sorry you lost the upgrade but I do not feel you should receive any compensation in this situation.
I can see a legitimate complaint if your UG cleared hours/days before the flight in which case you might have made a different decision about what eats or drinks you buy in the airport.
What I do find a bit strange is when you're upgrade cleared wouldn't the fare availability have gone to F0? How could someone buy a seat with F0 availability? When I look at flights on delta.dumb right now departing within the next 30 minutes. Since upgrades have cleared, F is full so Delta is not selling F class seats on those flights.
I can see a legitimate complaint if your UG cleared hours/days before the flight in which case you might have made a different decision about what eats or drinks you buy in the airport.
What I do find a bit strange is when you're upgrade cleared wouldn't the fare availability have gone to F0? How could someone buy a seat with F0 availability? When I look at flights on delta.dumb right now departing within the next 30 minutes. Since upgrades have cleared, F is full so Delta is not selling F class seats on those flights.
#26
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In my experience delta rarely over sells First. Economy sure but First? I've never experienced it.
And in the 3 or 4 sample flights I looked at delta.dumb was not selling F seats. Only M or Y fare available at T- 30 minutes. Perhaps it's different if a passenger walks up to the counter and asks a ticket agent for a last minute flight? Maybe they can override where delta.dumb follows standard delta fare class algorithms.
And in the 3 or 4 sample flights I looked at delta.dumb was not selling F seats. Only M or Y fare available at T- 30 minutes. Perhaps it's different if a passenger walks up to the counter and asks a ticket agent for a last minute flight? Maybe they can override where delta.dumb follows standard delta fare class algorithms.
DL would override for a "must fly" employee, but few employees would be entitled to FC in most circumstances.
When high tier elites use the guarantee of a full fare Y ticket on any DL operated flight, the ticket must be purchased 48 or 72 hours before the scheduled departure time. At one point, there was a WBC/BE guaranteed seat seven days in advance for a full J fare, but I can't remember whether this survived the merger. IIRC it's gone now.
When I asked PMNW how this worked, I was told that someone else would be VDBed/IDBed, but I would definitely be able to take the flight.
Once PMNW did downgrade someone from WBC to coach TATL for me. They did the same thing for another elite who sat next to me on the flight. The GA remarked that since I had higher status, I got the aisle seat and the other guy got the window. The previous owners of the seats made some comment to each other when they boarded (something about how seeing us sitting there eliminated the possibility that something was wrong with the seats or that an aircraft change had eliminated their seats), but we just looked at each other and smiled.
Is this a 360 benefit?
#27
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That wouldn't have been an oversell, there was an F seat not sold.
It's also possible that someone paying F arrived early and SDCd to that flight simultaneous with the upgrade.
It's also possible that someone paying F arrived early and SDCd to that flight simultaneous with the upgrade.
#28
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A couple times I watched gate upgrade lists, seat maps, and inventory on EF for amusement in an airport. It seemed to me that just as the GA started to process the gate upgrade list, EF went to F0. Essentially it looked like further sales and SDCs into FC were stopped (since the flight went to F0) just slightly before or exactly as upgrades were confirmed.
#29
Join Date: May 2011
Location: NYC
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Posts: 2,045
A couple times I watched gate upgrade lists, seat maps, and inventory on EF for amusement in an airport. It seemed to me that just as the GA started to process the gate upgrade list, EF went to F0. Essentially it looked like further sales and SDCs into FC were stopped (since the flight went to F0) just slightly before or exactly as upgrades were confirmed.
#30
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Don't know is the truthful answer. But if you were DL and had a 360 flying (so one of your truly high spend High Value Customer) wouldn't you allow them to book a very last minute full F fare and bump a medallion to Y - I would.
Last edited by GRALISTAIR; Oct 16, 2014 at 7:25 am Reason: FARE not FAIR!!