"Systemwide Upgrade Requested"
Sep 20, 2014, 6:04 pm
#1
Original Poster
Join Date: Jul 2006
Programs: DL DM/MM
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"Systemwide Upgrade Requested," EXCEPT I didn't request it...
Hi All,
Just checked my itinerary, and my upgrade status reads "SWU Upgrade Requested." I don't have any SWUs, I haven't picked my Choice Benefit (i.e., RUCs), and I haven't requested a mileage upgrade (i.e., my fare class doesn't qualify). Is this a DL IT bug? If I don't do anything, will this status somehow bump me up on the UG list?
Very strange...
Just checked my itinerary, and my upgrade status reads "SWU Upgrade Requested." I don't have any SWUs, I haven't picked my Choice Benefit (i.e., RUCs), and I haven't requested a mileage upgrade (i.e., my fare class doesn't qualify). Is this a DL IT bug? If I don't do anything, will this status somehow bump me up on the UG list?
Very strange...
Last edited by UVAhoo06; Sep 20, 2014 at 6:43 pm
Sep 20, 2014, 6:49 pm
#2
Join Date: Dec 2012
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"Systemwide Upgrade Requested"
Interesting. I would honestly call and check what's going on. It may be a bug, but if your regular medallion upgrade isn't requested then you could lose that opportunity.
Sep 21, 2014, 11:22 am
#3
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Since OP says fare class doesn't qualify for upgrade I'm guessing OP is flying international. Thus no medallion upgrades. Not sure that calling will do much other then removing the upgrade request if OP is actually wait-listed for upgrade by accident.
Sep 22, 2014, 11:18 pm
#4
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Join Date: Jul 2006
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"Systemwide Upgrade Requested"
Nope -- not international. Just plain 'ol domestic. I called DL and the CSR was confused too. I asked that the phantom SWU be taken off and he did it. Now, my upgrade status reads, "medallion upgrade requested." He thinks some agent before got confused and thought I wanted to use some UG instrument, which I don't have. He did say, however, that I was already on the medallion upgrade list. DL IT strikes again...
Sep 23, 2014, 7:23 am
#5
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Strange as normally when you request a SWU upgrade, you're not also on the waitlist for a free elite upgrade before the gate.
Sep 23, 2014, 7:35 am
#6
Join Date: Jul 2013
Posts: 367
I would have left it as Systemwide Upgrade Requested as this has higher upgrade priority as Medallion Complimentary upgrade. It's the difference between an UP2A and UP2.
Sep 23, 2014, 8:25 am
#7
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But what would happen when the SWU request processed and there was no SWU for the system to draw? Wouldn't the most likely outcome be no upgrade for OP?
Sep 23, 2014, 8:42 am
#8
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My itineraries I've always make sure I have both the medallion and cert upgrades requested... sometimes I'd clear at the DM window for the medallion upgrade and the cert doesn't get used for that segment.
Sep 23, 2014, 8:45 am
#9
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That's what I would assume would happen but I've never tried it. However, I also suspect that you won't get the SWU upgrade unless a SWU is properly coded, which seems to include entering the SWU number on the reservation.
Sep 23, 2014, 11:06 am
#10
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I'm thinking of redeeming RUCs for my Choice Benefits, and my fear is that the agents won't know what to do...
Sep 23, 2014, 11:20 am
#11
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That's what I would assume would happen but I've never tried it. However, I also suspect that you won't get the SWU upgrade unless a SWU is properly coded, which seems to include entering the SWU number on the reservation.
Sep 23, 2014, 11:22 am
#12
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Then if the OP's upgrade clears, DL might take miles from his/her account for the upgrade, assuming that there are enough miles in the account. This could be a nasty surprise if one had wanted a free elite upgrade.
Sep 23, 2014, 12:19 pm
#13
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From my own experience (with SWU's put in incorrectly) if an agent key them into the system incorrectly and you get to fly upfront no miles, no SWU's are taken and you get a freebie.
Sep 23, 2014, 12:33 pm
#14
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If the OP does nothing, there's a chance that OP will get a "free" upgrade without using miles or a SWU, possibly earlier or with higher priority than is warranted. However, if the OP wants the upgrade, IMO it would be wiser to have the problem fixed. It's all a matter of what is more important to the OP and how risk averse the OP is with respect to losing the upgrade or losing some miles.