Check Doesn't Give BP for 2nd Flight
Sep 2, 2014, 10:28 am
#1
Original Poster
Join Date: Jun 2011
Location: San Jose, CA
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Check Doesn't Give BP for 2nd Flight
This is a first, and wondering if others are seeing it. Wondering if it's a new policy on DL's part or just a random fluke for me.
Flying SFO-ATL-XXX tomorrow morning. When I checked in, it would only give me a BP for the SFO-ATL flight and not ATL-XXX (XXX is a domestic destination flown by mainline DL). On the print BP screen I also got this:
I've never seen that before, so it's got me a little confused. I'm confirmed/ticketed on the flight and have a seat assigned.
Flying SFO-ATL-XXX tomorrow morning. When I checked in, it would only give me a BP for the SFO-ATL flight and not ATL-XXX (XXX is a domestic destination flown by mainline DL). On the print BP screen I also got this:
I've never seen that before, so it's got me a little confused. I'm confirmed/ticketed on the flight and have a seat assigned.
Sep 2, 2014, 11:16 am
#3
FlyerTalk Evangelist
Join Date: Nov 2004
Location: 45° North
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Was your ticket reissued recently by chance?
Sep 2, 2014, 11:45 am
#4
Original Poster
Join Date: Jun 2011
Location: San Jose, CA
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The only thing that's out of the ordinary is that I called in and applied a RUC for SFO-ATL only, and specifically told them not to apply it to ATL-XXX. So I've got the whole "systemwide upgrade requested" listed for the first leg, and medallion complimentary upgrade requested on the second leg.
Sep 2, 2014, 12:13 pm
#5
Original Poster
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Location: San Jose, CA
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I called in and they had no clue. They say it's showing me as checked in for the first flight, but not checked in for the second. Transferred to online support and they couldn't get it to work either. The only thing we were thinking was that the splitting of my RUC to only be applied to the first leg might be preventing me from checking in to the second leg until getting to T-24. Initially I tried checking in to the flight 24h in advance of the first leg, but I'll need to wait until around 4pm ATL time to try again for the second.
Sep 2, 2014, 1:30 pm
#6
Join Date: Jun 2004
Location: ATL
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... The only thing we were thinking was that the splitting of my RUC to only be applied to the first leg might be preventing me from checking in to the second leg until getting to T-24. Initially I tried checking in to the flight 24h in advance of the first leg, but I'll need to wait until around 4pm ATL time to try again for the second.
Sep 2, 2014, 1:42 pm
#7
Join Date: Nov 2012
Posts: 552
This is a first, and wondering if others are seeing it. Wondering if it's a new policy on DL's part or just a random fluke for me.
Flying SFO-ATL-XXX tomorrow morning. When I checked in, it would only give me a BP for the SFO-ATL flight and not ATL-XXX (XXX is a domestic destination flown by mainline DL). On the print BP screen I also got this:
I've never seen that before, so it's got me a little confused. I'm confirmed/ticketed on the flight and have a seat assigned.
Flying SFO-ATL-XXX tomorrow morning. When I checked in, it would only give me a BP for the SFO-ATL flight and not ATL-XXX (XXX is a domestic destination flown by mainline DL). On the print BP screen I also got this:
I've never seen that before, so it's got me a little confused. I'm confirmed/ticketed on the flight and have a seat assigned.
It has happened to me. One leg was on Compass; DL staff said DL never prints Compass BPs as Compass is a totally different/separate company and their computers do not communicate with each other. (Howeer, at a different airport that day, gate staff had no problem printing the Compass flight BP.)
Sep 2, 2014, 2:40 pm
#8
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The Compass story sounds totally bogus, I've always had DL's regional airline BPs printed when it's a DL flight number which it should have been.
I did find a work around, but it's still weird. If I try to check in for the trip, I get the BP for SFO-ATL but not the second leg. However I can click on the "check-in" link in the upper right where it asks you to put in confirmation # and departure city (not from My Trips). If I put in my confirm and ATL as the departure city, it allows me to check in for the second leg and print a BP.
On a side note... I was able to get 2 HOOU certs this way... lol.
I did find a work around, but it's still weird. If I try to check in for the trip, I get the BP for SFO-ATL but not the second leg. However I can click on the "check-in" link in the upper right where it asks you to put in confirmation # and departure city (not from My Trips). If I put in my confirm and ATL as the departure city, it allows me to check in for the second leg and print a BP.
On a side note... I was able to get 2 HOOU certs this way... lol.
Sep 2, 2014, 2:46 pm
#9
Company Representative - Delta Air Lines
Join Date: Sep 2010
Programs: Delta Air Lines
Posts: 169
Without knowing the specifics of the routing, it's hard to say exactly why you were presented with this document. Here is what I know about the Connection Information Document.
The way I know for this document to come about is having a connection with an airline that we don't have an interline agreement that allows Delta to check you in. An example of this would be having a flight going SFO to ATL on Delta and then going from ATL to LGA on another airline that we don't have an interline agreement for check in.
If this wasn't the case, could you provide a little more detail and we could try and see why you got that document.
The way I know for this document to come about is having a connection with an airline that we don't have an interline agreement that allows Delta to check you in. An example of this would be having a flight going SFO to ATL on Delta and then going from ATL to LGA on another airline that we don't have an interline agreement for check in.
If this wasn't the case, could you provide a little more detail and we could try and see why you got that document.
Sep 2, 2014, 2:57 pm
#10
Join Date: Jun 2008
Location: BDU
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Posts: 8,779
I had this happen about two months ago and again last week. Both times, the GA in the first city was able to check me out, check me back in and get the second boarding pass to print. The first flight was ORF-ATL-CLT, which was all DL metal. The second was SCE-DTW-ATL, with the first flight being a Connection Carrier. I did not lose my seat assignments, nor my UG on the second flight either time.
Sep 2, 2014, 3:00 pm
#11
Join Date: Nov 2012
Posts: 552
The Compass story sounds totally bogus, I've always had DL's regional airline BPs printed when it's a DL flight number which it should have been.
I did find a work around, but it's still weird. If I try to check in for the trip, I get the BP for SFO-ATL but not the second leg. However I can click on the "check-in" link in the upper right where it asks you to put in confirmation # and departure city (not from My Trips). If I put in my confirm and ATL as the departure city, it allows me to check in for the second leg and print a BP.
On a side note... I was able to get 2 HOOU certs this way... lol.
I did find a work around, but it's still weird. If I try to check in for the trip, I get the BP for SFO-ATL but not the second leg. However I can click on the "check-in" link in the upper right where it asks you to put in confirmation # and departure city (not from My Trips). If I put in my confirm and ATL as the departure city, it allows me to check in for the second leg and print a BP.
On a side note... I was able to get 2 HOOU certs this way... lol.
Do you mean my story is bogus or what the DL staff at the first airport told me is bogus?
Sep 2, 2014, 4:19 pm
#12
Original Poster
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I mean that the staff's line about not being able to print Compass BPs is bogus.
My itinerary is SFO-ATL-IAH, all on DL flights operated by DL (not a regional carrier). I'll PM the details to Danny.
Edit:
Danny apparently can't receive PMs. I'm on DL1866 followed by DL929 SFO-ATL-IAH. Also to state again, I can't get the BP for the second flight when I go through the normal check in procedure via my trips. But if I manually try to check in using confirmation number and departure city, plugging in ATL as the departure city will check me in for the second leg and give me a BP.
My itinerary is SFO-ATL-IAH, all on DL flights operated by DL (not a regional carrier). I'll PM the details to Danny.
Edit:
Danny apparently can't receive PMs. I'm on DL1866 followed by DL929 SFO-ATL-IAH. Also to state again, I can't get the BP for the second flight when I go through the normal check in procedure via my trips. But if I manually try to check in using confirmation number and departure city, plugging in ATL as the departure city will check me in for the second leg and give me a BP.
Sep 29, 2014, 10:08 am
#13
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Join Date: Jun 2011
Location: San Jose, CA
Programs: DL DM, HH Gold, SPG Gold, Hyatt Plat
Posts: 2,874
happened again to me today. Checked in for SFO-ATL-LIT, and I have a waitlisted RUC applied only to SFO-ATL leg (already cleared at the window for ATL-LIT). When I check in, it gives me my BP for the first leg, but not the second with the same "connection information document" as before. All on DL metal, no partners or regional carriers.
I think it's definitely a glitch related to having a waitlisted RUC applied to one segment only.
I think it's definitely a glitch related to having a waitlisted RUC applied to one segment only.