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Yet another flight diverted over reclining seat, this time Delta

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Yet another flight diverted over reclining seat, this time Delta

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Old Sep 2, 2014, 10:22 am
  #46  
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Originally Posted by injera
No sir, "the cramped seats are the fault of the consumer." If the majority of consumers values additional legroom vs a token savings then airlines would have no problem providing more legroom.
This is the biggest corporate dodge in the world -- give customers products they hate, then claim they asked for them. I don't recall volunteering that I want a cramped seat that causes pain. Nobody did. I buy what's on offer, but under protest.
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Old Sep 2, 2014, 10:23 am
  #47  
 
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The issue/problem I have, is that when I sit in a regional jet seat, my knees are already pressed into the seat in front of me. When the person in front reclines, there's no where for my knees to go.

I almost got into a fight once because the guy in front of my kept trying to recline the seat back into my knees because the seat couldn't fully recline because of my knees. He kept slamming it back and I said "dude, there's nowhere for my knees to go" and his response was "I didn't design the plane and I paid for a seat that reclines."

The flight attendant was watching the entire exchange and didn't say a thing. I ended up sitting side saddle (having both feet in the aisle) the entire 2 hour flight because I didn't want to escalate the issue.

For people that respond to this problem with "deal with it" they need to try being on the other side.
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Old Sep 2, 2014, 10:24 am
  #48  
 
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arrest them all!
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Old Sep 2, 2014, 10:25 am
  #49  
 
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Originally Posted by injera
It was 32847774 to 39274.

But in all seriousness, price is the #1 driver when buying a plane ticket. Not legroom, not free meals/drinks, not a frequent flier program. Maybe $10 isnt the right # but price matters most.

Two airlines have a noon flight from LGA->MIA. Airlines one has 36" pitch, a hot lunch, free booze, free checked bags, free standby, etc.... Cost - $300. The other airline has 31" pitch, a glass of water, charges $25 for a checked bag and charges you $200 to change a flight. Cost - $200

What % of customers choose the $300 flight? I'm guessing not many. Thus causing the airlines to race to the bottom in the interest of charging as little $ as possible with the least amount of service.
Originally Posted by gooselee


This. There are thousands upon thousands of votes for this every day, with each purchase of a lower priced ticket without regard to the actual quality of the flight experience.

Yes, many of us on FT recognize the differences, do our homework, and actively decide to pay $10 or $20 or $100 more to take the nicer airline, better equipment, etc. The other 99% of the passengers out there either have a corporate booking engine that picks solely on price and timing or they're going to Orbitz, jumping at whatever the cheapest fare is, and then grumbling on Facebook about how they got crammed into a CRJ then misconnected while trying to make a 12 min connection in a blizzard.
What airline is offering "36" pitch, a hot lunch, free booze, free checked bags, free standby, etc." for $300? Hell, I've twice now this year have paid over $1000 to sit in a cramped middle seat with no lunch or no free booze. Granted, they did check my bag for free.
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Old Sep 2, 2014, 10:29 am
  #50  
 
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Originally Posted by tom_MN
As a tall person who never reclines, I prefer to see these disputes continue so the reclining feature is eventually removed.
Amen, brother!

Or Keep the Top of the back of the seat in place...if you recline, your seat slides forward. The passenger's space should be in the area in front of them, not behind them. If you recline, you're probably sleeping, you don't need that extra room to work on your laptop, watch a movie, etc.
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Old Sep 2, 2014, 10:30 am
  #51  
 
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Originally Posted by gooselee
This. There are thousands upon thousands of votes for this every day, with each purchase of a lower priced ticket without regard to the actual quality of the flight experience.
This is like the Delta exec.s' assertion that passengers prefer flights not to be cancelled in bad weather. Well, duh.

If you ask someone "Do you prefer that Delta not cancel flights in bad weather," well obviously people are going to say, "yes".

If you ask them " Do you prefer that Delta not cancel your flight, you will depart late, misconnect in ATL and be forced to spend the night on an airport seat or in a hotel on your own dime?" I bet not many would say yes.
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Old Sep 2, 2014, 10:33 am
  #52  
 
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I often read the "advice" that if you don't like passengers who recline to fly first or business class. Is there a US carrier that offers business or first class seating on their regional jets or turboprops?
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Old Sep 2, 2014, 10:35 am
  #53  
 
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Originally Posted by tom_MN
I don't think that screaming and swearing is unexpected or unreasonable behavior for a sleeping person who had just had a seat reclined on her head.
I think that screaming and swearing is ALWAYS unexpected or unreasonable behavior for a sleeping person who had just had a seat reclined on her head. Ms. Fine should have spent a couple of day in prison for the trouble she caused.


Tray tables are for food, drink and possibly a laptop. Not for sleeping.
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Old Sep 2, 2014, 10:36 am
  #54  
 
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Originally Posted by rooivalk
I guess this comes down to how tall you are. if you're tall, you never want seats to recline. if you're short, you'll always want seats to recline.

I'm short enough that even if the passenger in front of me reclines fully, I still have enough room to feel comfortable.
I'm 5 ft. 5 in., and even though I'd probably have enough room if the person in front of me reclined, I'd still prefer that they didn't.

Originally Posted by Ron Mexico
Amen, brother!
Ditto.
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Old Sep 2, 2014, 10:38 am
  #55  
 
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Originally Posted by chitownjeff
The issue/problem I have, is that when I sit in a regional jet seat, my knees are already pressed into the seat in front of me. When the person in front reclines, there's no where for my knees to go.

I almost got into a fight once because the guy in front of my kept trying to recline the seat back into my knees because the seat couldn't fully recline because of my knees. He kept slamming it back and I said "dude, there's nowhere for my knees to go" and his response was "I didn't design the plane and I paid for a seat that reclines."

The flight attendant was watching the entire exchange and didn't say a thing. I ended up sitting side saddle (having both feet in the aisle) the entire 2 hour flight because I didn't want to escalate the issue.

For people that respond to this problem with "deal with it" they need to try being on the other side.
Wasn't French was he?? I received exactly the same response from a passenger seated in an exit row window seat, I was behind him. 2 minutes into the flight Wham! the seat came fully back, inches away from my face. I couldn't seat the screen, open the tray table...stuck my knees into the seat back and jiggled them a bit and he immediately jumps up and complains!!
I told him I had no room, etc...He didn't care!! Day flight, 3 hours so no need to sleep/recline in that manner.
when the meal service came I complained to the crew that I had no room to eat it and she had to ask 3 times for him to put his seat up before he complied.
I made sure that my knees impacted his seat back for the remainder of the flight, even got up and bumped the seat to go to the toilet!!
Childish?? Yes...but I never recline my seat unless I manage to get a business class seat where it doesn't impact on anyone.
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Old Sep 2, 2014, 10:40 am
  #56  
 
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Originally Posted by injera
It was 32847774 to 39274.

But in all seriousness, price is the #1 driver when buying a plane ticket. Not legroom, not free meals/drinks, not a frequent flier program. Maybe $10 isnt the right # but price matters most.

Two airlines have a noon flight from LGA->MIA. Airlines one has 36" pitch, a hot lunch, free booze, free checked bags, free standby, etc.... Cost - $300. The other airline has 31" pitch, a glass of water, charges $25 for a checked bag and charges you $200 to change a flight. Cost - $200

What % of customers choose the $300 flight? I'm guessing not many. Thus causing the airlines to race to the bottom in the interest of charging as little $ as possible with the least amount of service.
There isn't much of any difference among the major domestic carriers' E legroom such that anyone really has this much of a choice among Y seats.

Plus, people do fork over extra for E+ seating that I think it shows some people are willing to pay for more space.

Of course, even if customers were willing to pay more, I'd be willing to bet the airlines still would have reduced legroom regardless. After all, they want to cut their costs so as to maximize profit at whatever prices the market will bear. We're now down to so few major domestic carriers (3 or 4 depending how you want to classify WN) we'll have less and less choice. All of the major airlines could go to 28" pitch with no recline...and we'd be stuck with it.

All that said, though, I don't actually think legroom itself is necessarily a common factor in these incidents, as they happen in E+ and even F. It seems like a function of the attitudes of the individuals involved. Maybe there's a larger societal part of it, I don't know.
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Old Sep 2, 2014, 10:40 am
  #57  
 
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I disagree with the action of her being released without incident. She was clearly disruptive and a safety issue to others (someone in the state of rage can be violent) and caused an airline to divert! There should be more consequence to that than simply ok goodbye IMO.
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Old Sep 2, 2014, 10:44 am
  #58  
 
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The next asshat that pulls this crap should be banned for life from the airline as well as having to pay the fees associated with diverting the airplane to another location.
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Old Sep 2, 2014, 10:50 am
  #59  
 
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Talking

The folks at FT know what they are getting into re: flying. i.e. The plane type, seat width, pitch, tray table size and position and how restricted the space is going to be for the seat they select.

Therefore knowing that you are purchasing a seat on a particular flight with a particular seat of known dimensions of available space for you to use (said dimensions change based on person in front of you if they recline) ... one would think you need to plan for that and accept it. Actually you are accepting it, since you agreed to the purchase of the ticket.

That means - the passenger in front of you has the right to recline if the seat supports that feature regardless of class of travel.

Originally Posted by jsmith50
Unfortunately this issue isn't restricted to Y. I was in F on a 737-900 a couple days ago and the only person in F that was reclining happened to be the lady sitting in front of me. The first time she dropped her seat back, she did it so quickly I was barely able to pull my laptop out of the way...she nearly crushed my screen.
Glad you saved your laptop, but you knew the possibility existed when you put a device with your laptops dimensions on the tray table ... that the person in front has the right to recline the seat into that space. Also not all the reclines are intentional slam backwards by folks. Many times the seat just falls back as soon as you push the button and without any extra pressure being exerted.

Originally Posted by chitownjeff
The issue/problem I have, is that when I sit in a regional jet seat, my knees are already pressed into the seat in front of me. When the person in front reclines, there's no where for my knees to go ... because the guy in front of my kept trying to recline the seat back into my knees because the seat couldn't fully recline because of my knees. He kept slamming it back and I said "dude, there's nowhere for my knees to go" and his response was "I didn't design the plane and I paid for a seat that reclines." ... For people that respond to this problem with "deal with it" they need to try being on the other side.
Sorry to hear of the problem. You must encounter this on every flight you take ? Or do you specifically try to find flights and class of travel that supports your larger dimensions (taller) ? Because in reality, the person in front does have the right to recline. And yes politeness dictates that all people generally work with each other to a solution. But ... you also have the right to exercise being polite to others ... by doing one of the following proactively since you know you are tall and will jam up the seat in front of you. i.e. buying a seat that offers more room or multiple seats to get the room you need ... or calling the airlines and asking for a specific seat due to height ... i.e. emergency exit rows where recline is disabled for seat in front or a bulkhead seat or a EC seat or a Biz or First seat.

Originally Posted by Jnyfeler
The next asshat that pulls this crap should be banned for life from the airline as well as having to pay the fees associated with diverting the airplane to another location.
The airlines shouldn't be diverting flights, unless they are going to follow up and take action against the passenger who is causing the issue (imho - the person who tells someone they can't recline, if reclining is supported by the seat).

Last edited by rajsh; Sep 2, 2014 at 10:57 am
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Old Sep 2, 2014, 10:50 am
  #60  
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Even if the "cause" of this is reduced legroom, that doesn't give anyone the right to take out their displeasure, dissatisfaction, anger, etc, etc,etc on a fellow passenger.
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