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Chisholm Reservation Center Getting Facelift

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Chisholm Reservation Center Getting Facelift

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Old Aug 22, 2014, 2:12 pm
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Chisholm Reservation Center Getting Facelift
http://www.virginiamn.com/news/local...a4bcf887a.html
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Old Aug 22, 2014, 3:23 pm
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Does the Mesabi Daily News clip art file need a facelift?



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Old Aug 24, 2014, 5:27 pm
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Good news about the Chisholm upgrades. The agents there consistently provide excellent, professional service with a warm personal touch.
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Old Aug 24, 2014, 5:31 pm
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Good news about the Chisholm upgrades
Hopefully this is not like the 747...upgrade them then can them.
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Old Aug 25, 2014, 5:39 am
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Originally Posted by pgh234
Hopefully this is not like the 747...upgrade them then can them.
LOL I was thinking the exact same thing when I saw this thread!

I hope the new agents will be as well trained and knowledgeable as the existing team there
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Old Aug 25, 2014, 6:22 am
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Originally Posted by bdnyc
Good news about the Chisholm upgrades. The agents there consistently provide excellent, professional service with a warm personal touch.
Couldn't agree more. Clearly the best center in the system, IMHO.
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Old Aug 25, 2014, 7:09 am
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Originally Posted by DLdweeb
Couldn't agree more. Clearly the best center in the system, IMHO.
+1 for sure
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Old Aug 25, 2014, 7:21 am
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Does Chisholm have work-at-home telecommuters as SLC res does?
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Old Aug 25, 2014, 8:31 am
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Not sure... when I've gotten Chisholm with some complicated issues before, the agent asked me to hold so she could go ask someone she works with in the next aisle that is more familiar with how to do it properly.
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Old Aug 25, 2014, 8:32 am
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Originally Posted by rylan
Not sure... when I've gotten Chisholm with some complicated issues before, the agent asked me to hold so she could go ask someone she works with in the next aisle that is more familiar with how to do it properly.
The important thing is that the agent admits that they aren't sure how to do something and asks rather than either telling you it's impossible or doing it wrong.
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Old Aug 25, 2014, 11:01 am
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Good news indeed. THE best call center of any airline I've interacted with.
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Old Aug 25, 2014, 11:43 am
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Iron Range work ethic!!!
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Old Aug 25, 2014, 2:04 pm
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Originally Posted by mot29
Does Chisholm have work-at-home telecommuters as SLC res does?
My impression is no, which might reflect PMNW versus PMDL. However, it would make sense to allow people to work from home in the winter.
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Old Aug 25, 2014, 3:27 pm
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Originally Posted by MSPeconomist
My impression is no, which might reflect PMNW versus PMDL. However, it would make sense to allow people to work from home in the winter.
At least anecdotally there is work at home from the Chisholm Office.

I talked to a nice woman who eventually informed me she was based out of IRC and currently at home in her PJ's and had her cat with her...seemed like she was having a decent time all things considered!
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Old Aug 25, 2014, 3:30 pm
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Originally Posted by kop84
At least anecdotally there is work at home from the Chisholm Office.

I talked to a nice woman who eventually informed me she was based out of IRC and currently at home in her PJ's and had her cat with her...seemed like she was having a decent time all things considered!
My impression is that for the DM line employees, SLC DM agents are much more likely to be working from home than the Chisholm employees I reach when I call the DM line number.
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