Personal video monitor didn't work for international flight
Aug 31, 2014, 2:36 am
#31
Join Date: Dec 2002
Location: Twin Cities, Minnesota, USA
Programs: Delta DM / 1M, IHG Plat, HH Gold, Marriott Titanium, Hertz PC, Emerald Club Exec
Posts: 500
Sep 2, 2014, 9:30 pm
#32
Join Date: Jan 2005
Location: YVR
Posts: 304
What kind of compensation would DL offer to a non-status paid EC customer? It was my first DL experience and the entire plane had no IFE for nearly 14 hours. I was crediting this flight to AS points as opposed to DL.
Like others in this thread, I brought no personal entertainment and spent 14 hours staring at the wall. Lesson learned.
Like others in this thread, I brought no personal entertainment and spent 14 hours staring at the wall. Lesson learned.
Sep 2, 2014, 10:14 pm
#33
Join Date: Jul 2005
Programs: HH-Diamond, Alaska Air MVP Gold
Posts: 84
Similar Experience on 8/30/14 SEA to HKG
What kind of compensation would DL offer to a non-status paid EC customer? It was my first DL experience and the entire plane had no IFE for nearly 14 hours. I was crediting this flight to AS points as opposed to DL.
Like others in this thread, I brought no personal entertainment and spent 14 hours staring at the wall. Lesson learned.
Like others in this thread, I brought no personal entertainment and spent 14 hours staring at the wall. Lesson learned.
To Delta's credit, there was an email waiting for me when I arrived in HKG indicating that 12k miles were added to my account for the inconvenience. I am a temporary Medallion Gold member and was completing my status match flights in economy.
Sep 2, 2014, 10:19 pm
#34
Join Date: Dec 2002
Location: Twin Cities, Minnesota, USA
Programs: Delta DM / 1M, IHG Plat, HH Gold, Marriott Titanium, Hertz PC, Emerald Club Exec
Posts: 500
I received a reply back from Delta (LAX to SYD, EC, Gold). They added 15k miles to my account for the inconvenience.
Last edited by nichelle; Sep 3, 2014 at 5:37 pm
Sep 3, 2014, 1:32 pm
#36
Join Date: Nov 2010
Location: Seattle, WA
Programs: Hilton, United, Gold DL
Posts: 993
Sep 3, 2014, 3:20 pm
#37
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Wirelessly posted (beckoa's BB: Mozilla/5.0 (BlackBerry; U; BlackBerry 9810; en-US) AppleWebKit/534.11+ (KHTML, like Gecko) Version/7.1.0.694 Mobile Safari/534.11+)
Crappy indeed.
Crappy indeed.
Sep 3, 2014, 3:59 pm
#38
Join Date: Feb 2012
Location: Los Angeles, CA
Programs: DL DM, UA 1K, AA EXP, US G, SPG P, HH D, MR G, NEXUS/GE, DL AMEX Reserve
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This happened for my flight on Saturday...14 hours without entertainment....I didn't bring any either and was looking forwarding to catching up on movies that I haven't seen.
To Delta's credit, there was an email waiting for me when I arrived in HKG indicating that 12k miles were added to my account for the inconvenience. I am a temporary Medallion Gold member and was completing my status match flights in economy.
To Delta's credit, there was an email waiting for me when I arrived in HKG indicating that 12k miles were added to my account for the inconvenience. I am a temporary Medallion Gold member and was completing my status match flights in economy.
I was on the same flight - also delayed due to mechanial. I only got 10,000 miles in my account. Could you confirm if you actually got 12,000? I'd be interested to know how they determine how many miles they give each passenger...
I was the guy (tall who looked like - and perhaps acted, at times - like a complete a$$hole) that kept walking up to the front. I was trying to get off and take another flight but they didn't let me.
Hello mbwmbw,
RE: Case Number XXXXXXXX
I’m very sorry our video system wasn’t working in your row onboard Flight 281 on August 30 from Seattle. This must have been disappointing, since watching a good movie or listening to nice music would have made your flight much more enjoyable. We check all of our systems (including the entertainment system) after each flight so that we can document defects and fix them as quickly as possible.
You’re important to us, and as a goodwill gesture I’ve deposited 10,000 bonus miles to your account. Please allow three business days for the mileage to be posted.
Thank you for continuing to choose Delta. We look forward to seeing you on another Delta flight.
Regards,
Jason Hausner
Director, Customer Care
RE: Case Number XXXXXXXX
I’m very sorry our video system wasn’t working in your row onboard Flight 281 on August 30 from Seattle. This must have been disappointing, since watching a good movie or listening to nice music would have made your flight much more enjoyable. We check all of our systems (including the entertainment system) after each flight so that we can document defects and fix them as quickly as possible.
You’re important to us, and as a goodwill gesture I’ve deposited 10,000 bonus miles to your account. Please allow three business days for the mileage to be posted.
Thank you for continuing to choose Delta. We look forward to seeing you on another Delta flight.
Regards,
Jason Hausner
Director, Customer Care
mbwmbw
Sep 3, 2014, 8:01 pm
#39
Join Date: Jul 2005
Programs: HH-Diamond, Alaska Air MVP Gold
Posts: 84
Confirming 10k will be added
Hello,
I just read the email again...I guess I was bleary eyed when I read it after arrival in Macau--it does say 10k. Either way, 10 or 12k doesn't seem like a lot when you were expecting some good entertainment on a 14 hour flight.
Btw, I didn't notice you--so it must not have been as bad as you thought! What other flight would you have been able to take?
Henry
I just read the email again...I guess I was bleary eyed when I read it after arrival in Macau--it does say 10k. Either way, 10 or 12k doesn't seem like a lot when you were expecting some good entertainment on a 14 hour flight.
Btw, I didn't notice you--so it must not have been as bad as you thought! What other flight would you have been able to take?
Henry
Hi Henry,
I was on the same flight - also delayed due to mechanial. I only got 10,000 miles in my account. Could you confirm if you actually got 12,000? I'd be interested to know how they determine how many miles they give each passenger...
I was the guy (tall who looked like - and perhaps acted, at times - like a complete a$$hole) that kept walking up to the front. I was trying to get off and take another flight but they didn't let me.
Regards,
mbwmbw
I was on the same flight - also delayed due to mechanial. I only got 10,000 miles in my account. Could you confirm if you actually got 12,000? I'd be interested to know how they determine how many miles they give each passenger...
I was the guy (tall who looked like - and perhaps acted, at times - like a complete a$$hole) that kept walking up to the front. I was trying to get off and take another flight but they didn't let me.
Regards,
mbwmbw
Sep 3, 2014, 9:54 pm
#40
Join Date: Feb 2012
Location: Los Angeles, CA
Programs: DL DM, UA 1K, AA EXP, US G, SPG P, HH D, MR G, NEXUS/GE, DL AMEX Reserve
Posts: 2,035
Hello,
I just read the email again...I guess I was bleary eyed when I read it after arrival in Macau--it does say 10k. Either way, 10 or 12k doesn't seem like a lot when you were expecting some good entertainment on a 14 hour flight.
Btw, I didn't notice you--so it must not have been as bad as you thought! What other flight would you have been able to take?
Henry
I just read the email again...I guess I was bleary eyed when I read it after arrival in Macau--it does say 10k. Either way, 10 or 12k doesn't seem like a lot when you were expecting some good entertainment on a 14 hour flight.
Btw, I didn't notice you--so it must not have been as bad as you thought! What other flight would you have been able to take?
Henry
Where were you sitting?
Regards,
mbwmbw
Sep 4, 2014, 1:25 am
#41
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
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Well I was very polite and told them the Delta app offered me SEA-ATL-NRT-HKG... They told me that despite the door being open I couldn't get off. I stated that I believed if the door was still open (and connected to the jet bridge) it was Delta's policy to allow customers to deboard. I requested a red coat but told them that if I was in any way delaying the departure of the plane because of it to just let me know and I'd sit down and we'd be underway. Finally they said they are good to go so I just sat down.
Where were you sitting?
Regards,
mbwmbw
Where were you sitting?
Regards,
mbwmbw
Sep 22, 2014, 3:41 pm
#42
Join Date: Jan 2005
Location: YVR
Posts: 304
Well to update you on my situation, this was my first DL flight and I had signed up for Alaska's program when I booked these flights. Upon writing an email to DL I was offered 7500 miles as compensation for no IFE on the outbound leg. The only trouble was I don't collect skymiles, I was crediting my flights to Alaska. And I am not a frequent flyer by any means. So 7500 miles in an otherwise dormant account had no value to me. Given though it was a take it or leave it situation, they agreed upon request to remove the actual miles flown from Alaska and repost them to DL instead, so now I have the flights plus the bonus miles in one account (approx 21k miles).
Sep 22, 2014, 3:47 pm
#43
Suspended
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Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
Hi Henry,
I was on the same flight - also delayed due to mechanial. I only got 10,000 miles in my account. Could you confirm if you actually got 12,000? I'd be interested to know how they determine how many miles they give each passenger...
I was the guy (tall who looked like - and perhaps acted, at times - like a complete a$$hole) that kept walking up to the front. I was trying to get off and take another flight but they didn't let me.
Regards,
mbwmbw
I was on the same flight - also delayed due to mechanial. I only got 10,000 miles in my account. Could you confirm if you actually got 12,000? I'd be interested to know how they determine how many miles they give each passenger...
I was the guy (tall who looked like - and perhaps acted, at times - like a complete a$$hole) that kept walking up to the front. I was trying to get off and take another flight but they didn't let me.
Regards,
mbwmbw
That had to be quoted for posterity....