Upgrades on AeroMexico flights (Consolidated Thread)
Aug 15, 2017, 1:36 pm
#77
Join Date: Oct 2001
Location: San Francisco
Programs: DL DM, 1MM AA PLT 2MM, Marriott Lifetime Titanium, and...Smiles Diamante
Posts: 2,783
Aug 18, 2017, 12:36 pm
#78
Join Date: Mar 2004
Location: NYC, CDG, NCE
Programs: DL DM
Posts: 2,621
All very confusing.
My experience this week is that I bought a ticket directly on AM.com JFK-MEX/OAX-MEX-JFK - I entered my skymiles #, and was able to pick an exit row without any special intervention.
On the outbound, the flight showed up on my DL.com upcoming flights page.
Complementary Upgrade Requested was very clear on the record - although I hadn't done anything.
I started getting email offers to bid on an upgrade a few days before the flight - got 3 or 4 combined English and Spanish. Minimum bid was $155 or $165... I passed.
Went to do online check-in on AM.com and it told me Delta is handling, I should go there.
Went there, got part way through the process and it tells me I must check in at the airport.
Also to note - on Aug. 15 2017 - AM JFK-MEX 7:15am flight left from Terminal 4.
(Went to Wingtips instead of taking the hike to the skyclub. Nothing but yogurt and sad fruit salad out for breakfast, but to-go cups for Coffee were nice.)
It's interesting to hear that it's new that they're out of T-4. Check in agents had some trouble checking me in... said it had something to do with the fact that I was in an exit row. Maybe if I hadn't been, I would have been able to check in online.
Agent - who btw was wearing a DL uniform/tag - told me I was #1 on the UG list with 4 seats open.
Scored the UG to 1A at the scanner - so I was happy, and 1st went out full.
My question now is that my return flight is not even showing up on DL.com
Maybe it's the DL airport handling that pulls it in?
I'd love to get it in so I can request my upgrade, but not sure how.
Will probably call DL to see if they can help whenever I drag myself off the Palapa
ETA: Just read Alex' blog post from May - Seems pretty on point and in line with my experience. I like it all so far. ^
My experience this week is that I bought a ticket directly on AM.com JFK-MEX/OAX-MEX-JFK - I entered my skymiles #, and was able to pick an exit row without any special intervention.
On the outbound, the flight showed up on my DL.com upcoming flights page.
Complementary Upgrade Requested was very clear on the record - although I hadn't done anything.
I started getting email offers to bid on an upgrade a few days before the flight - got 3 or 4 combined English and Spanish. Minimum bid was $155 or $165... I passed.
Went to do online check-in on AM.com and it told me Delta is handling, I should go there.
Went there, got part way through the process and it tells me I must check in at the airport.
Also to note - on Aug. 15 2017 - AM JFK-MEX 7:15am flight left from Terminal 4.
(Went to Wingtips instead of taking the hike to the skyclub. Nothing but yogurt and sad fruit salad out for breakfast, but to-go cups for Coffee were nice.)
It's interesting to hear that it's new that they're out of T-4. Check in agents had some trouble checking me in... said it had something to do with the fact that I was in an exit row. Maybe if I hadn't been, I would have been able to check in online.
Agent - who btw was wearing a DL uniform/tag - told me I was #1 on the UG list with 4 seats open.
Scored the UG to 1A at the scanner - so I was happy, and 1st went out full.
My question now is that my return flight is not even showing up on DL.com
Maybe it's the DL airport handling that pulls it in?
I'd love to get it in so I can request my upgrade, but not sure how.
Will probably call DL to see if they can help whenever I drag myself off the Palapa
ETA: Just read Alex' blog post from May - Seems pretty on point and in line with my experience. I like it all so far. ^
Aug 18, 2017, 1:16 pm
#79
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
When I was in the LGA SkyClub, the counter agent told me to remember to go to Terminal 1! I said - NOOOOOOO!!! It had just changed to T4! He checked, and I was right! . . . . because, I read about the terminal change here!
Aug 18, 2017, 10:56 pm
#80
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,040
All very confusing.
My experience this week is that I bought a ticket directly on AM.com JFK-MEX/OAX-MEX-JFK - I entered my skymiles #, and was able to pick an exit row without any special intervention.
On the outbound, the flight showed up on my DL.com upcoming flights page.
Complementary Upgrade Requested was very clear on the record - although I hadn't done anything.
I started getting email offers to bid on an upgrade a few days before the flight - got 3 or 4 combined English and Spanish. Minimum bid was $155 or $165... I passed.
Went to do online check-in on AM.com and it told me Delta is handling, I should go there.
Went there, got part way through the process and it tells me I must check in at the airport.
Also to note - on Aug. 15 2017 - AM JFK-MEX 7:15am flight left from Terminal 4.
(Went to Wingtips instead of taking the hike to the skyclub. Nothing but yogurt and sad fruit salad out for breakfast, but to-go cups for Coffee were nice.)
It's interesting to hear that it's new that they're out of T-4. Check in agents had some trouble checking me in... said it had something to do with the fact that I was in an exit row. Maybe if I hadn't been, I would have been able to check in online.
Agent - who btw was wearing a DL uniform/tag - told me I was #1 on the UG list with 4 seats open.
Scored the UG to 1A at the scanner - so I was happy, and 1st went out full.
My question now is that my return flight is not even showing up on DL.com
Maybe it's the DL airport handling that pulls it in?
I'd love to get it in so I can request my upgrade, but not sure how.
Will probably call DL to see if they can help whenever I drag myself off the Palapa
ETA: Just read Alex' blog post from May - Seems pretty on point and in line with my experience. I like it all so far. ^
My experience this week is that I bought a ticket directly on AM.com JFK-MEX/OAX-MEX-JFK - I entered my skymiles #, and was able to pick an exit row without any special intervention.
On the outbound, the flight showed up on my DL.com upcoming flights page.
Complementary Upgrade Requested was very clear on the record - although I hadn't done anything.
I started getting email offers to bid on an upgrade a few days before the flight - got 3 or 4 combined English and Spanish. Minimum bid was $155 or $165... I passed.
Went to do online check-in on AM.com and it told me Delta is handling, I should go there.
Went there, got part way through the process and it tells me I must check in at the airport.
Also to note - on Aug. 15 2017 - AM JFK-MEX 7:15am flight left from Terminal 4.
(Went to Wingtips instead of taking the hike to the skyclub. Nothing but yogurt and sad fruit salad out for breakfast, but to-go cups for Coffee were nice.)
It's interesting to hear that it's new that they're out of T-4. Check in agents had some trouble checking me in... said it had something to do with the fact that I was in an exit row. Maybe if I hadn't been, I would have been able to check in online.
Agent - who btw was wearing a DL uniform/tag - told me I was #1 on the UG list with 4 seats open.
Scored the UG to 1A at the scanner - so I was happy, and 1st went out full.
My question now is that my return flight is not even showing up on DL.com
Maybe it's the DL airport handling that pulls it in?
I'd love to get it in so I can request my upgrade, but not sure how.
Will probably call DL to see if they can help whenever I drag myself off the Palapa
ETA: Just read Alex' blog post from May - Seems pretty on point and in line with my experience. I like it all so far. ^
Aug 19, 2017, 7:24 am
#81
Join Date: Aug 2015
Location: Atlanta
Programs: HH-Diamond, IHG-Plat, DL-DM, PnF Plat, Kroger +
Posts: 514
This is also my first time flying AM. I have the following flights coming up. I'm DL PM.
ATL-MEX-LIM-MEX-ATL
I was able to select seats on the ATL-MEX and MEX-ATL on the DL app but MEX-LIM-MEX I had to go to the AM website to select seats.
After this I have another flight
ATL-MTY-MEX-ATL
ATL-MTY is DL metal so all good. The MEX-ATL is AM but operated by DL but no upgrade elegible.
I've read here to call AM the day before to see if I can be upgraded. I will try and report back. I will be traveling to a few other countries in LATAM for the rest of the year and DL seems to be too expensive, so we have to chose other Skyteam airlines.
Next trips are:
Argentina, Colombia, Dominican, Trinidad. I you guys have any skyteam airlines recommendations please post up.
ATL-MEX-LIM-MEX-ATL
I was able to select seats on the ATL-MEX and MEX-ATL on the DL app but MEX-LIM-MEX I had to go to the AM website to select seats.
After this I have another flight
ATL-MTY-MEX-ATL
ATL-MTY is DL metal so all good. The MEX-ATL is AM but operated by DL but no upgrade elegible.
I've read here to call AM the day before to see if I can be upgraded. I will try and report back. I will be traveling to a few other countries in LATAM for the rest of the year and DL seems to be too expensive, so we have to chose other Skyteam airlines.
Next trips are:
Argentina, Colombia, Dominican, Trinidad. I you guys have any skyteam airlines recommendations please post up.
Aug 19, 2017, 8:29 am
#82
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,040
This is also my first time flying AM. I have the following flights coming up. I'm DL PM.
ATL-MEX-LIM-MEX-ATL
I was able to select seats on the ATL-MEX and MEX-ATL on the DL app but MEX-LIM-MEX I had to go to the AM website to select seats.
After this I have another flight
ATL-MTY-MEX-ATL
ATL-MTY is DL metal so all good. The MEX-ATL is AM but operated by DL but no upgrade elegible.
I've read here to call AM the day before to see if I can be upgraded. I will try and report back. I will be traveling to a few other countries in LATAM for the rest of the year and DL seems to be too expensive, so we have to chose other Skyteam airlines.
Next trips are:
Argentina, Colombia, Dominican, Trinidad. I you guys have any skyteam airlines recommendations please post up.
ATL-MEX-LIM-MEX-ATL
I was able to select seats on the ATL-MEX and MEX-ATL on the DL app but MEX-LIM-MEX I had to go to the AM website to select seats.
After this I have another flight
ATL-MTY-MEX-ATL
ATL-MTY is DL metal so all good. The MEX-ATL is AM but operated by DL but no upgrade elegible.
I've read here to call AM the day before to see if I can be upgraded. I will try and report back. I will be traveling to a few other countries in LATAM for the rest of the year and DL seems to be too expensive, so we have to chose other Skyteam airlines.
Next trips are:
Argentina, Colombia, Dominican, Trinidad. I you guys have any skyteam airlines recommendations please post up.
Feb 8, 2018, 1:18 pm
#83
Join Date: Oct 2001
Location: San Francisco
Programs: DL DM, 1MM AA PLT 2MM, Marriott Lifetime Titanium, and...Smiles Diamante
Posts: 2,783
Has anyone had recent experience getting moved to AM Plus in advance of arrival at the airport?
Earlier last year, I could arrange that move via online chat with no problem, but the last time I tried in December, they directed me to AM Club Premier, who said no go.
(I ended up getting the Clase Premier upgrade at the airport, but it would have been nice to have had AM Plus secured.)
I'm Gold Medallion with Delta.
Earlier last year, I could arrange that move via online chat with no problem, but the last time I tried in December, they directed me to AM Club Premier, who said no go.
(I ended up getting the Clase Premier upgrade at the airport, but it would have been nice to have had AM Plus secured.)
I'm Gold Medallion with Delta.
Feb 8, 2018, 4:44 pm
#84
Join Date: Sep 2006
Location: Santo Domingo, Dom. Rep. / Washington, DC
Programs: AA PPro/DL PLT, PPass, Marriott / Hilton Gold, JetBlue Mosaic, Hertz Presidents Circle, Amex Plat
Posts: 4,628
Has anyone had recent experience getting moved to AM Plus in advance of arrival at the airport?
Earlier last year, I could arrange that move via online chat with no problem, but the last time I tried in December, they directed me to AM Club Premier, who said no go.
(I ended up getting the Clase Premier upgrade at the airport, but it would have been nice to have had AM Plus secured.)
I'm Gold Medallion with Delta.
Earlier last year, I could arrange that move via online chat with no problem, but the last time I tried in December, they directed me to AM Club Premier, who said no go.
(I ended up getting the Clase Premier upgrade at the airport, but it would have been nice to have had AM Plus secured.)
I'm Gold Medallion with Delta.
Feb 8, 2018, 5:29 pm
#85
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
Does anyone have experience with AM upgrades on a DL award ticket? Upgrades still work? Also, is 1 companion in the same PNR upgrade eligible on a DL award ticket (for a flight operated by AM)? Thanks
Feb 13, 2018, 12:50 pm
#86
Join Date: Apr 2017
Posts: 6
Looking to see if anyone has experience with AM upgrades from Canada to Mexico with GM or higher status? From what I can see, Canada is not part of the list of places where you can get an upgrade, but maybe it's still possible and they just didn't put it on the press release.
Effective May 8, 2017, Medallion Members will receive additional benefits when traveling with Aeromexico, as a part of Delta and Aeromexico's growing partnership. Medallion Members will be eligible for Complimentary Upgrades on all intra-Mexico Aeromexico flights, as well as Aeromexico flights between Mexico and the U.S., Central America, Caribbean, Colombia and Ecuador. Medallion Members will now receive Complimentary Upgrades based on their individual Medallion Status (starting with Diamond, then Platinum, Gold, and Silver) instead of SkyTeam Elite status, better recognizing the loyalty of our Medallion Members. Medallion Members will be automatically added to the airport standby list for these flights, as long as their SkyMiles number is added to the reservation. Medallion Members will be eligible for upgrades after all Club Premier Members have cleared.
Mar 5, 2018, 9:24 am
#87
Join Date: Sep 2012
Location: Hong Kong
Programs: BA Gold, DL PM, , Hilton Diamond (from being in a bed), SPG Plat, MR Plat
Posts: 922
Giving this a bump. Similar situation. Usually would take DL from MEX-LAX but got an AM soon on award ticket. What's the process of getting on the upgrade list? Thanks
Mar 5, 2018, 9:27 am
#88
Join Date: Jul 2010
Programs: Marriott Titanium, DL DM
Posts: 298
I asked the chat agent about this recently and they said I could get on it 96 hours before the flight if I asked. I'm skeptical because their chat isn't perfect.
Mar 5, 2018, 11:49 am
#89
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,021
Yeah, this seems unlikely. Their top two elite levels aren't eligible until 72 hours prior to departure and their lowest level can only request upon check-in at the airport. If they treat other Skyteam elites like DL does, I would expect DL elites to be treated similar to their lowest level elites.
Mar 5, 2018, 11:56 am
#90
Join Date: Jul 2010
Programs: Marriott Titanium, DL DM
Posts: 298
Yeah, this seems unlikely. Their top two elite levels aren't eligible until 72 hours prior to departure and their lowest level can only request upon check-in at the airport. If they treat other Skyteam elites like DL does, I would expect DL elites to be treated similar to their lowest level elites.