CHECK YOUR MILES! bad backup?
Jun 13, 2014, 9:17 am
#17
Join Date: May 2005
Location: Franche Comté, FR, Atlanta, USA
Programs: DL DM-2MM, BA Gold, A3 Gold, AF Plat
Posts: 408
Bonus miles disappeared
I had bonus miles disappear on a T fare TATL flight. The ticket was a delta published fare, on delta metal, purchased on delta.com. I sent an email and was told in the response that I was not entitled to bonus miles for the flight. I called the Diamond desk, and they fixed it saying absolutely I should have the bonus miles. I wonder want is going on in IT over there 
Jun 13, 2014, 9:18 am
#18
Join Date: Feb 2012
Location: STL
Programs: DL DM; HH gold
Posts: 554
Jun 13, 2014, 9:29 am
#19
Join Date: Jun 2011
Location: San Jose, CA
Programs: DL DM, HH Gold, SPG Gold, Hyatt Plat
Posts: 2,874
Ya, I noticed it last night. My Mon/Tue flight had posted the Mon portion. Coincidentally the paid/flown was incorrect (I was upgraded but it showed as V/V). Now the miles and MQDs are gone, but the correct paid/flown is showing as V/RU. I'm assuming it will get re credited shortly.
Jun 13, 2014, 9:36 am
#21
A FlyerTalk Posting Legend
Join Date: Jul 2003
Location: Yiron, Israel
Programs: Bates Motel Plat
Posts: 68,927
I have 271 MQMs and roughly 14,000 SkyMiles. I plan to make one half of an award intinerary this year and one half of a paid domestic itinerary.
I will have no Delta flights in 2015 (except the return segments of those two itineraries) so there really is nothing that Delta can do to my totals which will mean anything to me. Any SkyMiles I might be left with will be orphaned forever.
I will have no Delta flights in 2015 (except the return segments of those two itineraries) so there really is nothing that Delta can do to my totals which will mean anything to me. Any SkyMiles I might be left with will be orphaned forever.
Jun 13, 2014, 9:47 am
#22
Join Date: Jun 2013
Programs: DL Plat, Hilton Diamond, Marriott Plat, IHG Plat, Hertz Prez Circle, National Exec
Posts: 1,357
For me the big chunk of what is missing is the trip that gave me the +2k MQM LGA promotion. And when I look at "my promotions" it is showing up as not signed up anymore. I don't know if that's a coincidence that it is this flight or if it is related to the promotion.
Jun 13, 2014, 9:57 am
#23
Join Date: Sep 2006
Location: LAX
Programs: Fallen DL DM (PM) 2MM
Posts: 4,783
My non-posting flight is my qualifier round trip for this promo. However I am still listed as registered. Fingers are crossed.
Jun 13, 2014, 10:36 am
#24
Join Date: Jan 2008
Location: NYC, MSY
Programs: DL DM, 1.5MM, NEXUS, Sky Club Lifetime, Admirals Club Lifetime, LowValueCustomer everywhere
Posts: 6,447
My qualifying flight and registration are still OK. My next LGA trip still has the outbound posted correctly but the return and the second LGA trip have not posted.
Jun 13, 2014, 10:46 am
#25
Suspended
Join Date: Jul 2010
Location: Orlando, FL Area
Programs: Delta SkySponge ExtraAbsorbent, SPG Gold
Posts: 29,988
Now, THAT is impressive. How many MQM's do you think you will have by the end of the year? Was any of it rollover?
Jun 13, 2014, 11:08 am
#26
Join Date: Jun 2013
Programs: DL Plat, Hilton Diamond, Marriott Plat, IHG Plat, Hertz Prez Circle, National Exec
Posts: 1,357
Still gone for me. I'm missing all of a trip I took in May and one segment (and all the MQDs) from an outbound trip last weekend. Hope it shows back up soon. I'm on pace to just hit Platinum this year so anything missing has a big impact.
Jun 13, 2014, 11:30 am
#27
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
The credit for my segment that went missing this morning has been returned to my account.
Jun 13, 2014, 11:37 am
#28
Join Date: Feb 2014
Location: Seattle, WA
Programs: DL DM, SPG Gold
Posts: 832
Interestingly enough, this was my very first flight using the double miles SEA promotion (since I book in advance this is my first trip booked after the promotion started). I wonder if that has anything to do with it, since it was only the segment into SEA that was affected.
The missing segment qualified me for PM, so my dashboard page is funny now: "MQMs: 73,815 51,185 to Diamond"
I called in and the agent said it looked like they were reprocessing it, my status would not be affected, and the miles should be posted properly (including promotions) in 2-3 days.
Jun 13, 2014, 11:52 am
#29
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
Interesting theory about the promo since my missing segment was TATL into JFK and I've signed up for the NYC promo, which IIRC requires a LGA RT.
Jun 13, 2014, 12:03 pm
#30
Join Date: Jun 2004
Location: San Diego
Programs: IHG Spire Amb, HH Diamond, DL Diamond and 1MM
Posts: 3,610
I flew LAX-PHL on June 7. The return segments, miles, and full rt MQD's posted immediately, but not the outbound miles and segments. Those have not posted as of June 13. i'll give Delta a month to sort it out before sending in a missing miles claim.