24 Hour risk free cancellation on award tickets?
#2
Join Date: Nov 2011
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Yes, risk free applies to award tickets. The tricky part is does it apply if you book award travel within three days of departure and want to cancel risk free after that. I have been told yes and no, but I tend to believe it applies to award tickets as long as you have not gone outside of the "next day" time limit.
#3
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Yes, risk free applies to award tickets. The tricky part is does it apply if you book award travel within three days of departure and want to cancel risk free after that. I have been told yes and no, but I tend to believe it applies to award tickets as long as you have not gone outside of the "next day" time limit.
http://www.delta.com/content/dam/del...M_MemGuide.pdf
#4
Join Date: Nov 2011
Location: Minneapolis
Programs: DL DM
Posts: 2,229
"Tickets booked within 72 hours of departure are nonrefundable and cannot be redeposited or changed."
http://www.delta.com/content/dam/del...M_MemGuide.pdf
http://www.delta.com/content/dam/del...M_MemGuide.pdf
#5
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Your experience with changing the return portion of award tickets mirrors mine, that it can be done anytime after the outbound is flown, including within 72 hours of the return flight.
So I won't state with absolute certainty that award tickets booked within 72 hours of departure don't qualify for RFC, but there's language explicitly stating that, so tread with due caution.
So I won't state with absolute certainty that award tickets booked within 72 hours of departure don't qualify for RFC, but there's language explicitly stating that, so tread with due caution.
#6
Join Date: Mar 2001
Location: Philly, Madrid
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Your experience with changing the return portion of award tickets mirrors mine, that it can be done anytime after the outbound is flown, including within 72 hours of the return flight.
So I won't state with absolute certainty that award tickets booked within 72 hours of departure don't qualify for RFC, but there's language explicitly stating that, so tread with due caution.
So I won't state with absolute certainty that award tickets booked within 72 hours of departure don't qualify for RFC, but there's language explicitly stating that, so tread with due caution.
I was even told by one of the supervisors that if you book an award the day before the flight and then miss/skip the flight, you are still protected by the RFC as long as you call to get your refund by midnight the day of that missed flight. I wouldn't want to have to test this claim out, but that's what she said.
#7
Join Date: Nov 2011
Location: ATL
Programs: Delta PM, Hilton, HI
Posts: 178
I tried booking an award ticket on DL.com and I noticed that there is no option anymore to reserve it without booking it. Did I just not see where the reserve option is on the website? Or has DL changed it? I am sure that if I booked it and pay the fees, the 24 hr RFC still applies. But it was some much simpler before with just reserving it.
#8
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No more award holds. DL got rid of those.
If you only partially complete the booking process online, sometimes the flights you choose will be put into a reservation but not ticketed, effectively accomplishing the same thing as an award hold.
If you only partially complete the booking process online, sometimes the flights you choose will be put into a reservation but not ticketed, effectively accomplishing the same thing as an award hold.
#9
Join Date: Nov 2011
Location: ATL
Programs: Delta PM, Hilton, HI
Posts: 178
I went back to my DL account and it actually put a hold on the booking process that I partially completed earlier. Problem solved Thank you so much javabytes ^
#10
Join Date: Nov 2012
Location: Minutes from ATL
Programs: DL
Posts: 435
Sorry to bump an older thread, but I found this in the document now, and this thread came up from a google search.
So the 72 hour return rule should allow changes even prior to outbound departure on the return segment.
Changes to Award Travel
...
Changes to outbound Award Travel must be made 72 hours prior to the departure time of the currently-ticketed outbound flight. Changes to return Award Travel must be made at least 72 hours prior to the departure time of the currently-ticketed return flight. Award Tickets booked within 72 hours of departure are nonrefundable and cannot be redeposited or changed.
...
Changes to outbound Award Travel must be made 72 hours prior to the departure time of the currently-ticketed outbound flight. Changes to return Award Travel must be made at least 72 hours prior to the departure time of the currently-ticketed return flight. Award Tickets booked within 72 hours of departure are nonrefundable and cannot be redeposited or changed.
#11
Join Date: Nov 2009
Location: CVG
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Posts: 361
Bumping an old thread instead of posting into a new one..
Does the 24 hour cancellation rule apply if ticketed on DL.com but for an International\-US ticket (e.g. ICN-SEA)? I believe according to the DOT rules it should but DL's policy on the website only says "...originating in the US..."
Does the 24 hour cancellation rule apply if ticketed on DL.com but for an International\-US ticket (e.g. ICN-SEA)? I believe according to the DOT rules it should but DL's policy on the website only says "...originating in the US..."
#12
Join Date: Feb 2012
Posts: 20
Bumping an old thread instead of posting into a new one..
Does the 24 hour cancellation rule apply if ticketed on DL.com but for an International\-US ticket (e.g. ICN-SEA)? I believe according to the DOT rules it should but DL's policy on the website only says "...originating in the US..."
Does the 24 hour cancellation rule apply if ticketed on DL.com but for an International\-US ticket (e.g. ICN-SEA)? I believe according to the DOT rules it should but DL's policy on the website only says "...originating in the US..."
#14
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IIRC DOT rules don't require that it apply to award tickets or to tickets purchased within seven days of departure, but DL extends these courtesies even though they're not required by the regulation.
#15
Join Date: Oct 2002
Posts: 255
thanks. would i have to call to cancel to get the 24 RFC? online asks for $150 fee even i just booked today..