Will delta honor a pricing glitch?
Dec 26, 2013, 11:35 am
#17
Join Date: Jan 2008
Location: SLC
Programs: DL PM, Hilton/Marriott Gold
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Just got DFW-HNL in F for $88 a/I
My friend was frantically calling me saying that tix to HNL were super cheap- I initially blew him off, until he sent me the reservation. I was able to get the same fare through a 3rd party site, so hopefully will get miles as well
Dec 26, 2013, 11:35 am
#18
Join Date: Dec 2013
Posts: 6
Honestly I didn't know this forum existed before I went searching to see if it would be honored. I'm pretty sure expedia is going to call or email me and tell me there was a mistake and they can't honor it, or worse, a week out from the honeymoon we will become suddenly ticketless.
Dec 26, 2013, 11:37 am
#19
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DL has already released a statement that they will honor this morning's mistake fares: http://mynews13.com/content/news/cfn...honor_far.html
Dec 26, 2013, 11:37 am
#20
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Join Date: Jul 2003
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Note that the contract of carriage has language for erroneous fares. However, it only covers zero basis fares. So, I think there is decent chance they will honor the fares.
G. Erroneous Fares
Delta will exercise reasonable efforts to ensure that all fares it publishes are accurate and available for sale, but Delta, as a policy, does not file nor intend to file tickets priced at a zero fare. In the event that an erroneous zero fare is inadvertently published for sale and a ticket is issued at the erroneous fare before it has been corrected, Delta reserves the right to cancel the ticket purchase and refund all amounts paid by the purchaser or, at the purchaser’s option, to reissue the ticket for the correct fare.
G. Erroneous Fares
Delta will exercise reasonable efforts to ensure that all fares it publishes are accurate and available for sale, but Delta, as a policy, does not file nor intend to file tickets priced at a zero fare. In the event that an erroneous zero fare is inadvertently published for sale and a ticket is issued at the erroneous fare before it has been corrected, Delta reserves the right to cancel the ticket purchase and refund all amounts paid by the purchaser or, at the purchaser’s option, to reissue the ticket for the correct fare.
Dec 26, 2013, 11:50 am
#22
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DL has already released a statement that they will honor this morning's mistake fares: http://mynews13.com/content/news/cfn...honor_far.html
Dec 26, 2013, 11:57 am
#24
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In the case of a US carrier, which DL is, OR an itinerary to/from the US, which these appear to be, the carrier provides a total price, along with the fare breakdown, along with the e-ticket receipt. The carrier must honor that fare.
The carrier need not honor an advertised fare which is not ticketed, although it could be fined for same by DOT if it DOT could prove that the carrier published a fare with the intent not to honor it.
Dec 26, 2013, 12:11 pm
#25
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This is incorrect. The question to which you responded asked about a ticketed fare which may have been erroneous.
In the case of a US carrier, which DL is, OR an itinerary to/from the US, which these appear to be, the carrier provides a total price, along with the fare breakdown, along with the e-ticket receipt. The carrier must honor that fare.
The carrier need not honor an advertised fare which is not ticketed, although it could be fined for same by DOT if it DOT could prove that the carrier published a fare with the intent not to honor it.
In the case of a US carrier, which DL is, OR an itinerary to/from the US, which these appear to be, the carrier provides a total price, along with the fare breakdown, along with the e-ticket receipt. The carrier must honor that fare.
The carrier need not honor an advertised fare which is not ticketed, although it could be fined for same by DOT if it DOT could prove that the carrier published a fare with the intent not to honor it.
Dec 26, 2013, 12:28 pm
#26
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Delta will honor mistake fare
http://mynews13.com/content/news/cfn...honor_far.html
Delta released the following statement:
"For a portion of the morning today, some prices on delta.com and other booking channels were incorrectly displayed, resulting in lower than usual fares for customers. The situation has been resolved and the correct prices are being displayed. Delta will honor any fares purchased at the incorrect price.”
Delta released the following statement:
"For a portion of the morning today, some prices on delta.com and other booking channels were incorrectly displayed, resulting in lower than usual fares for customers. The situation has been resolved and the correct prices are being displayed. Delta will honor any fares purchased at the incorrect price.”
Dec 26, 2013, 12:35 pm
#27
Join Date: Jul 2012
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Dec 26, 2013, 12:40 pm
#29
Join Date: Dec 2012
Location: JFK/LGA
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Posts: 1,687
FARE DETAILS: RDU DL DTT4.79DL CHI4.63DL DTT4.63DL RDU4.79USD18.84END DL ZPRDUDTWORDDTW XFRDU4.5DTW4.5ORD4.5 DTW4.5
Intersting. I don't see any fare basis, even though they booked into A and B fares, respectively
does anyone have any idea how I can find these?
Intersting. I don't see any fare basis, even though they booked into A and B fares, respectively
does anyone have any idea how I can find these?
Last edited by suvayanr; Dec 26, 2013 at 12:51 pm