Delta360 for HVC DM's
#62
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Austin, Texas
Programs: Airline nobody. Sad!
Posts: 26,062
Yes, my AA EXP profile currently has two numbers in it to authenticate me as calling, my cell phone, and a relative's home phone for those really long calls (Explorer awards etc.) that I'd rather not use my cell phone for!
#63
Join Date: Jul 2011
Location: ATL
Programs: Delta DM, 4MM, SC, AmEx Reserve, UA Plat, SPG/Marriott Platinum, Hertz Gold
Posts: 2,383
Despite my lack of Porsche service in ATL (live there, have gotten it once) and my dismal record at the JFK meet and greet (never gotten it), my wife says I have a package from DL waiting at home (I hope its 360!)! I'm assuming for now that my $100K+ annual spend and 300K annual BIS miles was enough. Unfortunately, I'm in Los Angeles for the rest of the week and won't get it until Friday evening late and yet I'm as excited as a kid on Christmas morning! Who says DL can't find a way to improve CS.
#64
Join Date: Nov 2003
Location: ORD / MDW / FLL
Programs: DL DM/1MM, AA EXP, SPG Platinum, Hyatt Platinum, Marriott Platinum
Posts: 2,295
Despite my lack of Porsche service in ATL (live there, have gotten it once) and my dismal record at the JFK meet and greet (never gotten it), my wife says I have a package from DL waiting at home (I hope its 360!)! I'm assuming for now that my $100K+ annual spend and 300K annual BIS miles was enough. Unfortunately, I'm in Los Angeles for the rest of the week and won't get it until Friday evening late and yet I'm as excited as a kid on Christmas morning! Who says DL can't find a way to improve CS.
#66
Join Date: Aug 2010
Location: NYC
Programs: DL DM/SC, SPG Plat, UA, AA, Hertz Gold
Posts: 452
Despite my lack of Porsche service in ATL (live there, have gotten it once) and my dismal record at the JFK meet and greet (never gotten it), my wife says I have a package from DL waiting at home (I hope its 360!)! I'm assuming for now that my $100K+ annual spend and 300K annual BIS miles was enough. Unfortunately, I'm in Los Angeles for the rest of the week and won't get it until Friday evening late and yet I'm as excited as a kid on Christmas morning! Who says DL can't find a way to improve CS.
#67
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,141
It's wonderful if DL improves CS for the new 360 members but if they do it at the expense of the other elites that's going to be a problem. UA learned a VERY valuable lesson during their merger when they kisses their GS members' a@@es while treating the 1Ks and other elites like crap. Many of the other elites revolted and bolted to AA the moment AA offered a top-tier status match. This hit UA's RASM in a negative way that they have not recovered from. Here's hoping DL is not so stupid as to follow the same path.
#68
Join Date: Sep 2003
Location: Long Beach, CA
Programs: DL DM
Posts: 5,292
That is exactly my concern. I hope the rest of us DM's don't take a back seat to make room for whatever the extra-special 360 service will be.
It's wonderful if DL improves CS for the new 360 members but if they do it at the expense of the other elites that's going to be a problem. UA learned a VERY valuable lesson during their merger when they kisses their GS members' a@@es while treating the 1Ks and other elites like crap. Many of the other elites revolted and bolted to AA the moment AA offered a top-tier status match. This hit UA's RASM in a negative way that they have not recovered from. Here's hoping DL is not so stupid as to follow the same path.
LOL - here we go.
What part of "our most-valuable customers will be treated as such" doesn't FT understand? If you don't make the cut, you don't make the cut. The folks with this spend DESERVE EVERYTHING they get - AT THE EXPENSE of those that don't.
Now...let's follow true FT form and start the "I'd come back to DL if they offered this to me" threads....and how about the "DL doesn't recognize my spend" threads.
It's wonderful if DL improves CS for the new 360 members but if they do it at the expense of the other elites that's going to be a problem. UA learned a VERY valuable lesson during their merger when they kisses their GS members' a@@es while treating the 1Ks and other elites like crap. Many of the other elites revolted and bolted to AA the moment AA offered a top-tier status match. This hit UA's RASM in a negative way that they have not recovered from. Here's hoping DL is not so stupid as to follow the same path.
LOL - here we go.
What part of "our most-valuable customers will be treated as such" doesn't FT understand? If you don't make the cut, you don't make the cut. The folks with this spend DESERVE EVERYTHING they get - AT THE EXPENSE of those that don't.
Now...let's follow true FT form and start the "I'd come back to DL if they offered this to me" threads....and how about the "DL doesn't recognize my spend" threads.
#69
Suspended
Join Date: Dec 2010
Location: LAX
Programs: DM
Posts: 1,067
I think it may be a unicorn. So far we have two people saying or thinking they have it, but no details. Anytime Delta released something there were dozens of responses to threads like this with pics, details, etc.
I think there are very few fliers that spend +$50k annually, and of those that do, I suspect a great deal of them are on this site.
I think there are very few fliers that spend +$50k annually, and of those that do, I suspect a great deal of them are on this site.
#70
Join Date: Jan 2009
Location: ATL/LAX
Programs: Delta Diamond 2MM, AA EXP
Posts: 703
My MQD is just over $25k so far and about the same on AA.
There will have to be some pretty good perks to have me consolidate back to flying 100% DL and give up usable SWU/eVIP, IFC and a great FF program that gives me options.
I am heading back to the house tomorrow and will report if there is anything waiting from DL.
There will have to be some pretty good perks to have me consolidate back to flying 100% DL and give up usable SWU/eVIP, IFC and a great FF program that gives me options.
I am heading back to the house tomorrow and will report if there is anything waiting from DL.
#71
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,141
LOL - here we go.
What part of "our most-valuable customers will be treated as such" doesn't FT understand? If you don't make the cut, you don't make the cut. The folks with this spend DESERVE EVERYTHING they get - AT THE EXPENSE of those that don't.
Now...let's follow true FT form and start the "I'd come back to DL if they offered this to me" threads....and how about the "DL doesn't recognize my spend" threads.
What part of "our most-valuable customers will be treated as such" doesn't FT understand? If you don't make the cut, you don't make the cut. The folks with this spend DESERVE EVERYTHING they get - AT THE EXPENSE of those that don't.
Now...let's follow true FT form and start the "I'd come back to DL if they offered this to me" threads....and how about the "DL doesn't recognize my spend" threads.
I'm glad you don't run a business where customer service is important. DL has done well with their cs for its elites, and a lot of pax stick with DL now because of that despite other devaluations. If they pull a UA as mentioned and we find out that some of the 'DM only' benefits go poof, there will be even less reason to be "loyal". Catering to only the top tiny fraction while alienating everyone else is not a viable long term business model.
#72
Join Date: Sep 2003
Location: Long Beach, CA
Programs: DL DM
Posts: 5,292
It's wonderful if DL improves CS for the new 360 members but if they do it at the expense of the other elites that's going to be a problem. UA learned a VERY valuable lesson during their merger when they kisses their GS members' a@@es while treating the 1Ks and other elites like crap. Many of the other elites revolted and bolted to AA the moment AA offered a top-tier status match. This hit UA's RASM in a negative way that they have not recovered from. Here's hoping DL is not so stupid as to follow the same path.
Yes yes we know anything DL does must be blindly accepted. Sorry, but the point is about not diluting benefits that we already have just because somebody who flies and spends a lot just misses getting into the super secret tier. If good customer service is stripped from the DM tier and only focused on the top 1% or whatever, then it is a net loss and devaluation of benefits from the program.
I'm glad you don't run a business where customer service is important. DL has done well with their cs for its elites, and a lot of pax stick with DL now because of that despite other devaluations. If they pull a UA as mentioned and we find out that some of the 'DM only' benefits go poof, there will be even less reason to be "loyal". Catering to only the top tiny fraction while alienating everyone else is not a viable long term business model.
I'm glad you don't run a business where customer service is important. DL has done well with their cs for its elites, and a lot of pax stick with DL now because of that despite other devaluations. If they pull a UA as mentioned and we find out that some of the 'DM only' benefits go poof, there will be even less reason to be "loyal". Catering to only the top tiny fraction while alienating everyone else is not a viable long term business model.
#73
Join Date: Mar 2010
Posts: 417
I think it may be a unicorn. So far we have two people saying or thinking they have it, but no details. Anytime Delta released something there were dozens of responses to threads like this with pics, details, etc.
I think there are very few fliers that spend +$50k annually, and of those that do, I suspect a great deal of them are on this site.
I think there are very few fliers that spend +$50k annually, and of those that do, I suspect a great deal of them are on this site.
#74
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,393
I think it may be a unicorn. So far we have two people saying or thinking they have it, but no details. Anytime Delta released something there were dozens of responses to threads like this with pics, details, etc.
I think there are very few fliers that spend +$50k annually, and of those that do, I suspect a great deal of them are on this site.
I think there are very few fliers that spend +$50k annually, and of those that do, I suspect a great deal of them are on this site.
#75
Join Date: Nov 2003
Location: ORD / MDW / FLL
Programs: DL DM/1MM, AA EXP, SPG Platinum, Hyatt Platinum, Marriott Platinum
Posts: 2,295
The construct of your question suggests that I would move my business to one airline specifically which is not the case.
Over the past few years I have witnessed a continuous dilution of benefits tied to my loyalty with a single carrier. I am closely approaching the point where I can no longer justify spending more and inconveniencing myself with blind loyalty when I can book a ticket and value engineer my way up the things I value by paying a little more.
1. With Pre-Check I no longer require elite security lines.
2. With advanced web technology I take care of most of my issues without talking to a human at the airline.
3. I can purchase a better seat, a seat up front and early boarding for a few bucks more.
4. I have a credit card for every airline I fly so I not longer need to worry about baggage fees.
5. My credit cards also get me into the airline clubs for the airlines that I fly which provides me necessary support during IRROPS without standing in mile-long customer service lines.
So, the answer is that I wouldn't flee to "any" airline. I will flee to "all" airlines.
Over the past few years I have witnessed a continuous dilution of benefits tied to my loyalty with a single carrier. I am closely approaching the point where I can no longer justify spending more and inconveniencing myself with blind loyalty when I can book a ticket and value engineer my way up the things I value by paying a little more.
1. With Pre-Check I no longer require elite security lines.
2. With advanced web technology I take care of most of my issues without talking to a human at the airline.
3. I can purchase a better seat, a seat up front and early boarding for a few bucks more.
4. I have a credit card for every airline I fly so I not longer need to worry about baggage fees.
5. My credit cards also get me into the airline clubs for the airlines that I fly which provides me necessary support during IRROPS without standing in mile-long customer service lines.
So, the answer is that I wouldn't flee to "any" airline. I will flee to "all" airlines.