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Old Sep 5, 13, 11:57 am   -   Wikipost
FlyerTalk Forums Thread Wiki: Improvements to Same-Day Travel
Please read: this is a community-maintained wiki post containing the most important information from this thread.
 
Last edit by: javabytes
Creating a Wikipost to help clarify the rules du jour... please help fill in.

The content below is intended to summarize and clarify the official Delta policy on same-day travel changes found here: http://www.delta.com/content/www/en_...l-changes.html


Same Day Confirmed (SDC)

Same Day Confirmed allows you to immediately confirm an alternate flight, subject to the following rules:
  • $50 fee, waived for Gold Medallion and higher.
  • You can make an SDC request beginning 24 hours before departure of your original flight.
  • All SDC requests must be made prior to your originally scheduled departure time.
  • Your travel must be within the US, Canada, Puerto Rico, or the U.S. Virgin Islands. Itineraries involving any other international travel are not eligible for SDC, even for the domestic portion of the trip.
    • Note: There is some evidence of an exception permitting you to SDC on domestic flights after the international portions of your itinerary are all flown.
  • Your new flights must be operated by Delta or Delta Connection; you may not SDC onto a partner flight.
  • Your new flight must have availability in the same fare class (not just the same cabin) in which you were originally booked.
  • You will clear into your originally ticketed cabin. Any upgrades will not be carried over to your new flight. If you used miles or SWUs, or cleared a complimentary Medallion upgrade, you will SDC into coach and will need to request an upgrade again on the new flight.
  • Your new flight must depart on the same calendar day as your original flight, or the following calendar day up to 2:00 AM. For instance, consider the following scenarios involving red-eye flights:
    • If your original flight is at 3:00 PM on Friday, you are permitted to SDC to a red-eye departing at 1:00 AM on Saturday.
    • If your original flight is a red-eye departing at 1:00 AM on Wednesday, you are not permitted to SDC to another red-eye flight departing at 11:00 PM on Tuesday.
  • Routing changes are permitted but the new flights must be valid under the routing rules for your original fare.
  • Changes to origin or destination (including co-terminals) are not permitted.
    • Note: There is evidence of an exception to this policy that allows Diamond Medallions to SDC to a co-terminal.


Same Day Standby (SDS)

If Same Day Confirmed is unavailable, you may stand by for an alternate flight, subject to the following rules:

  • If Same Day Confirmed is available, you may not use Same Day Standby.
  • $50 fee collected only if you clear the standby list, and waived for Gold Medallion and higher.
  • You can make an SDS request beginning 24 hours before departure of your original flight.
  • Your travel must be within the US, Puerto Rico, or the U.S. Virgin Islands (Unlike SDC, no Canada). Itineraries involving any other international travel are not eligible for SDS, even for the domestic portion of the trip.
    • Note: There is some evidence of an exception permitting you to SDS on domestic flights after the international portions of your itinerary are all flown.
  • Your new flights must be operated by Delta or Delta Connection; you may not stand by for a partner flight.
  • Your new flight does not need to have availability in the same fare class or cabin. In fact, it need not have any availability at all.
  • You will stand by for space in your originally ticketed cabin. For instance, if you received a complimentary Medallion upgrade, you can only stand by for a seat in coach.
  • Your new flight must depart on the same calendar day as your original flight, or the following calendar day up to 2:00 AM. For instance, consider the following scenarios involving red-eye flights:
    • If your original flight is at 3:00 PM on Friday, you are permitted to stand by for a red-eye departing at 1:00 AM on Saturday.
    • If your original flight is a red-eye departing at 1:00 AM on Wednesday, you are not permitted to stand by for another red-eye flight departing at 11:00 PM on Tuesday.
  • In addition to the requirements above, if you are a Silver Medallion, General Member, or non-member, you can only stand by for flights that are earlier than your original flight.
  • Routing changes are not permitted.
  • Changes to origin or destination (including co-terminals) are not permitted.

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Old Jul 23, 13, 6:42 am   #1
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Improvements to Same-Day Travel

We're starting a new thread because we have some updates to the New same-day confirmed and same-day standby options and we don't want them to get lost in what is now a lengthy thread.

In April we updated you on modifications to our same-day travel change program and continued to listen to your feedback after the change was made. While the modified program was designed to balance the needs of our customers and our business, we recognize the need for a few refinements based on overall feedback to the policy changes.

The same booking class (e.g. Q, K, L or U) still needs to be available for same-day confirmed changes, but we are making some modifications to give you more flexibility:
  1. Effective immediately, we will waive the $50 same-day confirmed fee for Diamond, Platinum and Gold Medallion members. This change increases the number of free options available for same-day travel changes.

  2. By late August, you will also be able to request a same-day change up to 24 hours before your original flight departure time, rather than only on your day of departure. This will better align with existing check-in reminders and make it more convenient for you.

Diamond, Platinum and Gold Medallion members may continue to stand by free of charge on your original day of departure. We also continue to offer $50 same-day confirmed and standby options for Silver Medallion members, general SkyMiles members and non-members.

You can find more information at delta.com/samedaytravel later this morning when we update the related delta.com pages.

Last edited by SkyMilesTeam; Jul 23, 13 at 7:14 am.
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Old Jul 23, 13, 6:47 am   #2
 
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Thanks for the "enhancement". Seriously.
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Old Jul 23, 13, 6:48 am   #3
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Quote:
Originally Posted by DwayneSkyMiles View Post
Were starting a new thread because we have some updates to the New same-day confirmed and same-day standby options and we don't want them to get lost in what is now a lengthy thread.

In April we updated you on modifications to our same-day travel change program and continued to listen to your feedback after the change was made. While the modified program was designed to balance the needs of our customers and our business, we recognize the need for a few refinements based on overall feedback to the policy changes.

The same booking class (e.g. Q, K, L or U) still needs to be available for same-day confirmed changes, but we are making some modifications to give you more flexibility:
  1. Effective immediately, we will waive the $50 same-day confirmed fee for Diamond, Platinum and Gold Medallion members. This change increases the number of free options available for same-day travel changes.

  2. By late August, you will also be able to request a same-day change up to 24 hours before your original flight departure time, rather than only on your day of departure. This will better align with existing check-in reminders and make it more convenient for you.

Diamond, Platinum and Gold Medallion members may continue to stand by free of charge on your original day of departure. We also continue to offer $50 same-day confirmed and standby options for Silver Medallion members, general SkyMiles members and non-members.

You can find more information at delta.com/samedaytravel later this morning when we update the related delta.com pages.
Good to hear! Thank you.
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Old Jul 23, 13, 6:53 am   #4
 
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This is very good news. Still doesn't solve the P/A fare issue. But this is very positive
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Old Jul 23, 13, 7:03 am   #5
 
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I already have been saving the $50 for SDC because I haven't been able to do it with the fare restriction
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Old Jul 23, 13, 7:12 am   #6
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Very nice! Hopefully, the DM phone agents will occasionally be able to waive the fare class rule, too.
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Old Jul 23, 13, 7:12 am   #7
 
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This is great, but I think in many of our cases it's the fare class that hasn't been available. My issue has been empty seats available, but not in my code I purchased. Love the 24 hour enhancement though.
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Old Jul 23, 13, 7:15 am   #8
 
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Thank you very much. My wife was very happy to hear that I can now potentially get home earlier.
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Old Jul 23, 13, 7:18 am   #9
 
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We already had the waived $50 fee for SDC for flights within 3 hours -- so the change now is to extend the waiver to the entire calendar day, right?

That sounds like a good change -- since the 3 hour window made SDC otherwise unavailable for so many routes where the next/previous flight wasn't even within that window.
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Old Jul 23, 13, 7:19 am   #10
 
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Quote:
Originally Posted by MR_MAMA View Post
This is great, but I think in many of our cases it's the fare class that hasn't been available. My issue has been empty seats available, but not in my code I purchased. Love the 24 hour enhancement though.
On my flights where I tried to do this, I run into the same thing. As I have mentioned elsewhere, on one occasion I couldn't same day confirm to an earlier flight, even with cancellations of future flights to the same destination (and thus DL needing every seat it could get later). Minor enhancement.
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Old Jul 23, 13, 7:21 am   #11
 
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A postive direction, but this is becoming a very typical Delta strategy to cut major benefits and offer back minor ones.

Thanks for the bandage, but weren't you the person who cut me?
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Old Jul 23, 13, 7:25 am   #12
 
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paging

Quote:
Originally Posted by MR_MAMA View Post
This is great, but I think in many of our cases it's the fare class that hasn't been available. My issue has been empty seats available, but not in my code I purchased. Love the 24 hour enhancement though.
Yes yes!

Paging DwayneSkyMiles : Before this thread gets over a thousand posts (probably in in hour or so), could you share with us the reason for the rule "exact match" on fare codes, rather than "same fare class or lower"?
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Old Jul 23, 13, 7:26 am   #13
 
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Wow, this is interesting on many levels.
First, a change after three months means something was very wrong, and they felt it immediately. A quick rectifying effort makes it seem like they admit a mistake.
Second, it's refreshing to see that somebody finally recognized that the SDC change was a huge slap in the face to elites and that while revenue is important, there are lines you shouldn't cross.
Third, it will be interesting to see the Q2 profits tomorrow. My guess is we'll see a large number. I wonder if DL underestimated its own profits, and looking to do some elite damage-control by waiving the $50 fee, in sacrifice of some future revenue, since other revenue sources are performing well.
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Old Jul 23, 13, 7:31 am   #14
 
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++ for changing to no fee for changing to a flight >3hrs away. It was pretty silly especially with many locations where the only option for SDC is a flight that departs >3hrs difference from the original.

++ for the upcoming change to allow SDC 24hrs in advance instead of same day. Makes it nice if you have an early flight so don't have to get up at midnight to switch to one later in the day.

---- on no change to the same fare bucket restriction. As mentioned a lot of the problems are due to that.

Also, any feedback with the A/P fare issues?
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Old Jul 23, 13, 7:36 am   #15
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Quote:
Originally Posted by AKC6 View Post
Yes yes!

Paging DwayneSkyMiles : Before this thread gets over a thousand posts (probably in in hour or so), could you share with us the reason for the rule "exact match" on fare codes, rather than "same fare class or lower"?
If a lower booking class is open (i.e. X), then K is going to be open. There's never a time where K is closed but T is open.

Keep in mind this is from an inventory perspective, which is what matters; just because a T fare might not be selling on your exact route doesn't mean T is closed.
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