StuckOnSegments

So I'm guessing I shouldn't rely on flight delay notifications?

Got to the airport 2.5 hours early this morning due to a flight delay. Were the prior notifications just luck? Love delta IT.

rwoman

IME, it varies...sometimes I get an email, sometimes not. That said, I usually go to dl.com or use the app to check the status of my flight(s) myself.

MR_MAMA

DL usually calls me, but sometimes I don't get it until its to late, however I also get an email stating they are trying to reach me

I rely more on TRIPIT, their notifications come way before Delta.

SYRRDU

Bring up an old thread. What is going with delay notifications? Last night flying PIT-ATL, no email, no text, no call for a flight that was delayed over 45 min and changed gates. It also seemed that there were problems with DL app. There are times that the notifications are overkill with 10+ calls, emails, texts, ... or there are none, like last night.

Anybody experience lack of notifications recently? or was it just the app problems? THX

clinspec

I haven't received calls or emails in over 4 months. This week I had an hour delay and a gate change in ATL from C gates to F gates (while I sat in C concourse SC) without anything from Delta. Have called Delta twice to investigate and they say they are getting the corporate travel 800 phone number with my reservation from Deem (our corporate travel booking system) instead of my personal contact information, but I've been using this same system for years without any problem. Can't seem to get to the root of the problem. I'll be curious to see if others are encountering this with other corporate online booking systems because Delta blamed it on my end, not theirs. I've got my travel division looking into it from Deem's IT end.

javabytes

I haven't gotten calls in a long time, and they were only ever hit or miss. More recently I've been getting emails with a bit more reliability, and recently, for the first time ever, text messages.