Sky Club beverage changes confirmed by DL
May 14, 2013, 8:04 pm
#376
Join Date: Mar 2012
Posts: 43
May 14, 2013, 8:09 pm
#377
Suspended
Join Date: Aug 2008
Location: SE US
Programs: Duke of Bombay, Delta Ham Sandwich tm, Delta's Glitch
Posts: 4,201
Delta Sky Clubs are changing the selection of both complimentary and for-purchase premium alcoholic beverages beginning tomorrow. Complimentary well-known alcohol brands will still be provided at the Club just as they have been.
Altering our complimentary offerings will enable us to expand our portfolio of premium for-purchase products and maintain complimentary spirits, beer and wine as we continue to invest in the overall Club experience. We review our Club offerings periodically so that we are able to make changes based on customer feedback, financial considerations and other factors including the variety of options we offer our members.
The new offerings are comparable to house/well brands in other airport lounges.
Other brands will be available through our for-purchase options available through our Luxury Bar. Our goal is to offer members quality products and services at reasonable prices that are competitive with other airport lounges while continuing to provide good value for membership.
Altering our complimentary offerings will enable us to expand our portfolio of premium for-purchase products and maintain complimentary spirits, beer and wine as we continue to invest in the overall Club experience. We review our Club offerings periodically so that we are able to make changes based on customer feedback, financial considerations and other factors including the variety of options we offer our members.
The new offerings are comparable to house/well brands in other airport lounges.
- Complimentary spirits: Vodka - Gordon's; Gin – Gordon’s; Rum - Myers's Platinum; Scotch – Scoresby; Bourbon - Jack Daniel's; Sweet Vermouth - Martini & Rossi; Extra Dry Vermouth - Martini & Rossi.
- Complimentary beer: Budweiser and Miller Lite
- Complimentary wine: no changes to current wine offerings
May 14, 2013, 8:13 pm
#379
FlyerTalk Evangelist
Join Date: May 2001
Location: Southern California/In the air
Programs: DL
Posts: 10,382
May 14, 2013, 8:13 pm
#380
Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL GM/MM, HH Dia, PC Plat, MR Gold, ALL Sil,
Posts: 4,552
I appreciate the communication, DLCorpGuy. However, frankly, what you wrote is hogwash. Here's your marketing speak followed by reality:
We're serving you brands well-known to be cheap and sure to induce a headache so that you'll be motivated to spend more money on a decent drink.
We want to make even more money from you, our loyal customers, as we continue to disinvest in the Club experience.
We review our Club offerings periodically so that we are able to make changes based on further improving our bottom line. Our customer feedback indicates we can get away with this devaluation and earn more money at the same time.
Other people put up with crap in other lounges, so why shouldn't you?
Our goal is to make more money.
Our goal is to make more money.
May 14, 2013, 8:17 pm
#381
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,938
Nor do they much care at AA or UA where things are no better. Welcome to the brave new world of three US global supercarriers who now know they're too big to fail and also know that nobody in their right mind would invest the billions it would take to start up a new major global network carrier from scratch. It's now an oligopoly and things will probably get worse rather than better from here on out and I suspect this will be a race to the bottom.
May 14, 2013, 8:18 pm
#382
FlyerTalk Evangelist
Join Date: May 2001
Location: Southern California/In the air
Programs: DL
Posts: 10,382
And, to be fair, none of this is their fault. If you want to complain about this, the responsibility for this is in ATL. If it's a good self-respecting bartender, they're probably embarrassed as much as anything by this.
May 14, 2013, 8:22 pm
#383
FlyerTalk Evangelist
Join Date: May 2001
Location: Southern California/In the air
Programs: DL
Posts: 10,382
May 14, 2013, 8:24 pm
#384
Join Date: Aug 2012
Location: DTW / FNT
Programs: The Dastardly Quintet.
Posts: 582
Leisure traveler Joe, and his once a year flight with the wife and kiddies should pay more per visit. Buying in bulk should result in an economy of scale.
May 14, 2013, 9:07 pm
#385
Join Date: Aug 2012
Location: DTW / FNT
Programs: The Dastardly Quintet.
Posts: 582
The issue then becomes for me, what are the alternatives: vodka & soda will do as long as it's decent vodka. Skyy, while not close to a premium brand is quite drinkable when mixed with soda, tonic, etc... Gordon's, on the other hand, is... Well, you can read my or any of the other's posts.
My membership expires on 12/30. I will not be renewing. ...but I do plan to let DL mgt know why.
May 14, 2013, 9:35 pm
#386
Join Date: Sep 2011
Programs: DL DM & 1MM
Posts: 618
I guess I just can't understand why someone would now pay a large premium to have the privilege of buying overpriced drinks (although, getting all-you-can-drink college-party miller lite); awful Wi-Fi; poor food offerings; and the difficulty in finding a place to charge your laptop and get a seat while traveling.
Good thing I still have 3 years left on my SC membership...
By the way, I assume the internationally located Sky Clubs are not subject to this enhancement (e.g. Tokyo)?
Good thing I still have 3 years left on my SC membership...
By the way, I assume the internationally located Sky Clubs are not subject to this enhancement (e.g. Tokyo)?
May 14, 2013, 9:36 pm
#387
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
Sky Club beverage changes confirmed by DL
Where is bubbashow to call everyone 3G&Gers and celebrate the effect of this move on DL's stock, which is undoubtedly headed into the stratosphere?
May 15, 2013, 12:02 am
#388
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
Delta Sky Clubs are changing the selection of both complimentary and for-purchase premium alcoholic beverages beginning tomorrow. Complimentary well-known alcohol brands will still be provided at the Club just as they have been.
Altering our complimentary offerings will enable us to expand our portfolio of premium for-purchase products and maintain complimentary spirits, beer and wine as we continue to invest in the overall Club experience. We review our Club offerings periodically so that we are able to make changes based on customer feedback, financial considerations and other factors including the variety of options we offer our members.
The new offerings are comparable to house/well brands in other airport lounges.
Other brands will be available through our for-purchase options available through our Luxury Bar. Our goal is to offer members quality products and services at reasonable prices that are competitive with other airport lounges while continuing to provide good value for membership.
Altering our complimentary offerings will enable us to expand our portfolio of premium for-purchase products and maintain complimentary spirits, beer and wine as we continue to invest in the overall Club experience. We review our Club offerings periodically so that we are able to make changes based on customer feedback, financial considerations and other factors including the variety of options we offer our members.
The new offerings are comparable to house/well brands in other airport lounges.
- Complimentary spirits: Vodka - Gordon's; Gin – Gordon’s; Rum - Myers's Platinum; Scotch – Scoresby; Bourbon - Jack Daniel's; Sweet Vermouth - Martini & Rossi; Extra Dry Vermouth - Martini & Rossi.
- Complimentary beer: Budweiser and Miller Lite
- Complimentary wine: no changes to current wine offerings
DLcorpguy-- sorry they put you up to crafting this ridiculous communication.
I think we should launch a boycott of Sky Clubs. Boycotts would never work for actual travel because we all need to fly and they know that. However, nobody needs the Sky Club. I think this is the only kind of action that would be effective-- and in this case, it could actually work. What do others think?
May 15, 2013, 12:34 am
#390
Used to be HSDebateCoach
Join Date: Dec 2010
Location: SJC/SFO/OAK
Programs: DL Plat, UA Plat, MR Plat Premier, Hertz Presidents Circle
Posts: 229
Delta Sky Clubs are changing the selection of both complimentary and for-purchase premium alcoholic beverages beginning tomorrow. Complimentary well-known alcohol brands will still be provided at the Club just as they have been.
Altering our complimentary offerings will enable us to expand our portfolio of premium for-purchase products and maintain complimentary spirits, beer and wine as we continue to invest in the overall Club experience. We review our Club offerings periodically so that we are able to make changes based on customer feedback, financial considerations and other factors including the variety of options we offer our members.
The new offerings are comparable to house/well brands in other airport lounges.
Other brands will be available through our for-purchase options available through our Luxury Bar. Our goal is to offer members quality products and services at reasonable prices that are competitive with other airport lounges while continuing to provide good value for membership.
Altering our complimentary offerings will enable us to expand our portfolio of premium for-purchase products and maintain complimentary spirits, beer and wine as we continue to invest in the overall Club experience. We review our Club offerings periodically so that we are able to make changes based on customer feedback, financial considerations and other factors including the variety of options we offer our members.
The new offerings are comparable to house/well brands in other airport lounges.
- Complimentary spirits: Vodka - Gordon's; Gin – Gordon’s; Rum - Myers's Platinum; Scotch – Scoresby; Bourbon - Jack Daniel's; Sweet Vermouth - Martini & Rossi; Extra Dry Vermouth - Martini & Rossi.
- Complimentary beer: Budweiser and Miller Lite
- Complimentary wine: no changes to current wine offerings
DLcorpguy-- sorry they put you up to crafting this ridiculous communication.
I think we should launch a boycott of Sky Clubs. Boycotts would never work for actual travel because we all need to fly and they know that. However, nobody needs the Sky Club. I think this is the only kind of action that would be effective-- and in this case, it could actually work. What do others think?
Thanks for the final straw. It makes not renewing so much easier!
(And yes this is going in a letter to Delta too once I get to a computer)