Sky Club beverage changes confirmed by DL
May 9, 2013, 9:05 am
#196
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I had a few people specifically order Gordon's, including one of my more high-profile customers. Lots of people ordered T&T's though, though I thought it was because it was cheaper and wasn't the Barton's swill (and y'all complain about Gordon's... smh). Almost as many people ordered Sapphire; the Gordon's bottle sat right next to it (the Sapphire) on the top shelf (along with Bluecoat, Hendrick's, et al).
-J.
-J.
I would like for you to confirm on the record that you allege Gordon's Gin is not only a call brand, but a top shelf gin.
May 9, 2013, 9:25 am
#197
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Just because it is on the 'top' shelf next to good liquors, doesn't make it top shelf quality. If anything, I'd say it brings down the other brands by association. 
May 9, 2013, 10:00 am
#199
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Here's the version I heard...when DL outsourced the labor to run the SCs, the contract, supposedly, detailed how many people would be employed per location based upon number of daily patrons. That contract then also allows for a certain increase in employee numbers and raises of the salary/hourly wage of the employees over the life of the contract based upon the number of SC admissions. As clubs have become more crowded (and they seem more crowded to me today than a year ago even), the outsourced labor provider has cranked up their employee numbers and given raises in line with the contract which is actually making the SC more expensive to run then when DL was managing them directly. So, my interpretation is that all of these AmEx day passes may actually be bad for the cost of running the clubs, not just for overcrowding!
And, this is supposed to be the smartest, brightest management team ever to run an airline.
"Let's open the club to anyone with a Costco card..." and lose money as a consequence... and punish the loyal customers in response.
May 9, 2013, 10:04 am
#200
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Once again, Virginia Ave demonstrates that they do not understand the law of unintended consequences.
And, this is supposed to be the smartest, brightest management team ever to run an airline.
"Let's open the club to anyone with a Costco card..." and lose money as a consequence... and punish the loyal customers in response.
And, this is supposed to be the smartest, brightest management team ever to run an airline.
"Let's open the club to anyone with a Costco card..." and lose money as a consequence... and punish the loyal customers in response.
May 9, 2013, 10:38 am
#201
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I searched the web for some reviews of Gordon's vodka. They all pretty much come to the same conclusion:
Typical Drinkers: Only hobos who find this crap in the dumpster because some civilized people wised up and threw the crap out. Not good.
May 9, 2013, 10:45 am
#202
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May 9, 2013, 11:02 am
#203
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I think this is the review you're referring to...
http://theblacksheeponline.com/artic...-gordons-vodka
Maybe if they decide to run it through a water filter it'll be ok for use with a flavored mixer.
Any news on what the Bacardi is getting replaced by? There isn't a Gordons Rum, thank god.
How about others like the baileys... just gone with no generic off-brand substitute?
http://theblacksheeponline.com/artic...-gordons-vodka
Maybe if they decide to run it through a water filter it'll be ok for use with a flavored mixer.
Any news on what the Bacardi is getting replaced by? There isn't a Gordons Rum, thank god.
How about others like the baileys... just gone with no generic off-brand substitute?
Last edited by rylan; May 9, 2013 at 11:14 am
May 9, 2013, 11:26 am
#205
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A nice gesture would be for SC's with full service bars to offer PAID skyclub members Sky Vodka, Bacardi rum (or other equivalent to the current offerings) or a voucher for a free premium drink each visit and/or discount the bar prices for people with paid memberships.
May 9, 2013, 12:00 pm
#207
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May 9, 2013, 12:05 pm
#209
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A nice gesture would be for SC's with full service bars to offer PAID skyclub members Sky Vodka, Bacardi rum (or other equivalent to the current offerings) or a voucher for a free premium drink each visit and/or discount the bar prices for people with paid memberships.
May 9, 2013, 1:01 pm
#210
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http://www.diageo.com/en-row/ourbran...gicBrands.aspx
Face it, these decisions are being made by bean counters who have no customer focus, likely laugh each time they send out a communication using the word "loyalty," (and I'll stop there before I say something that might be actionable).
It is clear that Virginia Ave must believe that there is no downside to making each part of the airline/customer interaction ever-increasingly miserable.
Remember the threads from a few years ago when folks speculated about whether DL Management would ever do away with complementary drinks in the clubs? It is starting to look like they are doing this in a de facto fashion, via a two-step process. First, implement the Premium bars. Then, swillify the complementary offerings.
What's next? Want a Coke? You can buy that from the Premium bar. If you want a free soda, its the K-Mart generic brand?