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Same-day confirmed and same-day standby options

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Old Jun 12, 2015, 7:09 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: audidudi
This wiki covers basic info and common FAQs. For full terms and conditions, see the relevant DL web page: Same Day Travel Changes

Same-Day Confirmed

To request an SDC, you can
  • Use the Same Day Change function on the Today screen in the Delta app (recommended, but with some peculiarities -- may not show all routings, and if changing to an earlier or later flight will only show the option within 24 hours of the target flight)
  • Click the "Change" button during OLCI (after you click "Check in" on the first screen)
  • Call a phone agent (recommended if app does not work)
  • Use Delta's chat functions via the app (hit or miss)

Online SDC does not seem to present all the options available to you, especially when you are SDCing a GAP fare and there is no inventory in your fare bucket. Calling in is best. People have had success with Twitter but that may depend on how "involved" the SDC is.

You can SDC starting 24 hours before your initial departure. You can SDC to any flight leaving the same calendar day. There is a $75 fee for SDC ($50 for tickets issued before March 15th, 2017), waived for GM and higher. This fee, and the waiver, applies for each person, although for GM+ traveling with companion the companion fee is sometimes waived.


Q. Does the same fare class need to be available (main cabin)?

A. Yes (whether revenue or award ticket). Note there is sometimes inventory in a fare bucket even though it may not be offered for sale on the web site. SDC on V or N (low award) fare is not unheard of.

Q. Does the same fare class need to be available (Comfort+)?

If booked into W (not WU) there only needs to be an available seat in Comfort+ regardless of fare class.

Q. Does the same fare class need to be available (First/Business/DeltaOne)?

Q. What about SDC with RUC/GUC/mileage upgrades (that have already cleared)?

As of November 2017:

* If your original ticket is a Delta OneTM ticket, you may move to any other flight with a premium cabin seat available
* If your original ticket is a First Class ticket, you may move only to other flights with a First Class seat available; you may not move to a flight with a Delta One experience, even if seats are available.
It is unclear how this affects SDC if you are confirmed in RY/OY.

Q. I have a premium cabin fare, can I SDC to an itinerary with a single-cabin aircraft?

Written reply received from Delta, Dec. 2015:

f the aircraft does not support a First/Business/Delta One cabin you are still eligible to change to the flight as long we are still selling seats on the flight.


Q. What about Medallion complimentary upgrades?

A. These do *not* count as premium cabin fares even if you already cleared. The main cabin rules for SDC regarding fare inventory will apply, and if it goes through you will SDC into a main cabin seat (but you are eligible to be upgraded again -- make sure you appear on the upgrade list on your new itinerary)

Q. Can I change the routing/connections?

A. You cannot SDC from a connecting itinerary to a non-stop itinerary. In all other cases the answer is unclear. The SDC rules do not explicitly prohibit routing changes. However ticket fare rules usually contain a clause that additions/changes to connections must be permitted by the fare rules. These are apparently in conflict, and practically speaking it depends on the agent/supervisor you speak with. Some refuse, some allow anything reasonable.

Q. Can I change the origin/destination?

A. Technically no, but there is an unwritten rule that DMs can make co-terminal changes. (There are some unintuitive gaps in what DL considers co-terminal, e.g. DAL and DFW do not count.)

Q. How are SDC flights credited?

A. You will earn MQMs for the route you actually fly.

Q. Can I SDC onto a red-eye later the same day, that connects to a flight the following morning?

A. Yes (though the agent may need to process it manually)

Q. I have a red-eye flight or a flight leaving shortly after midnight; can I SDC to a flight the next day/day before?

A. Officially, no. In practice, some people have reported success (with no real pattern to status). Can't hurt to ask.

Q. Can I SDC on an international itinerary?

A. Officially, no. In practice, you can SDC remaining domestic flights after all international flights have been flown; if you have onward checked bags it is best to do this before you re-check them. There are non-zero reports of SDC of domestic flights before connecting to an international flight but this should not be counted on.

Q. Can I SDC an Alaska Airlines codeshare?

Originally Posted by flyerCO
You can SDC from a DL marketed, AS operated flight to a DL operated flight. You can not SDC to another AS operated flight, even if it's DL marketed.
Originally Posted by jrl767
you may be able to SDC from a DL-marketed AS-operated flight to another AS flight under AS SDC rules (request within 6 hrs of desired flight, as long as you make the request before the scheduled departure of your booked flight; $50 fee if you don't have AS status)
Same-Day Standby

"Same-day standby is only offered if same-day confirmed is not available."

"You can use the same-day standby option for travel within the United States, Puerto Rico, and the U.S. Virgin Islands on Delta and Delta Connection flights."

SDS can be requested 24 hours before your initial departure. GM+ can SDS to any flight departing the same calendar day; others can only SDS for an earlier flight. No routing changes are permitted.

SDS costs $75 ($50 for tickets issued before 15 MAR 2017) but only if you clear the standby list (waived for GM+) SDS is now free for all passengers as of August 4th, 2021

Upgrades are not preserved -- if you already cleared the upgrade on your original flight you must still standby for the main cabin.

Q. Is it possible to get upgraded after a standby?

A. Almost always no, whether because it is explicitly forbidden or because the standby list is processed after the UG list and it is rare for any F seats to be leftover after that happens. So, maybe sometimes?

Same-Day Standby Upgrades

"The same-day standby upgrade option allows you to upgrade your flight for a small fee, provided space is available and your ticket is eligible. This option applies to specific flights and routings [...]"

This is not the same as upgrading after successfully standing by for a main cabin seat (see above).

SDSU fee chart (may be out of date):

All flights within and between the Domestic 48 States and Alaska

Code:
Traveling Y/B/M Fares S/H/Q/K/L Fares U/T/X/V Fares

0 to 500 miles $49 $119 $169

501 to 1,000 miles $79 $149 $199

1,001 to 1,500 miles $99 $209 $259

1,501 to 2,000 miles $149 $249 $319

2,001 to 3,000 miles $239 $269 $359

3,001 miles and up $329 $369 $399
All flights to and from Hawaii
Code:
Traveling Y/B/M Fares S/H/Q/K/L Fares U/T/X/V Fares

2,001 to 3,000 miles $239 $269 $359

3,001 miles and up $329 $369 $399
All eligible other flights
Code:
Traveling Y / B / M / H / Q / K Fares

0 to 500 miles $50

501 to 1,000 miles $75

1,001 to 1,500 miles $100

1,501 to 2,000 miles $150

2,001 to 3,000 miles $225

3,001 miles and up $350



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Same-day confirmed and same-day standby options

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Old Jan 6, 2015, 2:50 pm
  #1681  
 
Join Date: Oct 2007
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Posts: 3,543
Originally Posted by Often1
If this is paid F, it should be fully refundable/changeable and SDC is not required at all. Simply call DL at any time and make the change.
This is what I was thinking as well. I know from experience trying to SDC with an A/P fare can be quite challenging, but a full F ticket can be changed anytime.
DLdweeb is offline  
Old Jan 6, 2015, 5:14 pm
  #1682  
 
Join Date: Dec 2006
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I have SDC'ed from A, F and P several times with absolutely no questions asked and no more than 2 min on the phone. Fare requirement was cancelled a while back.
What I forgot though, is that SDC is not available for international travel and PVR (Mexico) is an international destination (even though service is really just like domestic) ;-) so no SDC for me yesterday ...
vgb2001 is offline  
Old Jan 6, 2015, 6:44 pm
  #1683  
 
Join Date: Dec 2002
Location: Twin Cities, Minnesota, USA
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Originally Posted by vgb2001
I have SDC'ed from A, F and P several times with absolutely no questions asked and no more than 2 min on the phone. Fare requirement was cancelled a while back.
What I forgot though, is that SDC is not available for international travel and PVR (Mexico) is an international destination (even though service is really just like domestic) ;-) so no SDC for me yesterday ...
+1

I SDC'ed just a week ago on a P fare. My day was running ahead of schedule so I called and moved to an earlier flight. The agent said as long as there was a seat open in first it was mine.
nichelle is offline  
Old Jan 24, 2015, 1:31 pm
  #1684  
 
Join Date: Jan 2003
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Posts: 438
Am the companion on a AMEX companion tic--booked in First (A Fare). If we decide we both would like to SDC (change) to a different same flight, can we make the change if F seats are available?

Thanks!
dldmfll is offline  
Old Jan 26, 2015, 1:07 pm
  #1685  
 
Join Date: Jun 2005
Location: SLC
Programs: DL PM,1MM
Posts: 690
Trying to SDC to an early flight tomorrow from SEA to SLC. Original ticket is a G fare. Told it isn't available for the 6 am flight, but then tells me I could book it with a change fee and fare difference. I thought if any first class seat is available it's fair game for SDC. When I look at change my ticket option, that flight is available as an F fare.

Has the rules changed or do I need to just call back until I find an agent that can help? Which may be difficult with the NE blizzard.
brazzleman is offline  
Old Jan 26, 2015, 1:54 pm
  #1686  
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Originally Posted by brazzleman
...
Has the rules changed or do I need to just call back until I find an agent that can help? Which may be difficult with the NE blizzard.
HUaCA

http://www.delta.com/content/www/en_...l-changes.html

  • If you have a premium cabin fare, -- including BusinessElite®, First and Business Class -- you may make a same-day confirmed change as long as a seat is available in the premium cabin
serfty is offline  
Old Jan 26, 2015, 2:48 pm
  #1687  
 
Join Date: Nov 2012
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Posts: 2,001
Originally Posted by brazzleman
Trying to SDC to an early flight tomorrow from SEA to SLC. Original ticket is a G fare. Told it isn't available for the 6 am flight, but then tells me I could book it with a change fee and fare difference. I thought if any first class seat is available it's fair game for SDC. When I look at change my ticket option, that flight is available as an F fare.

Has the rules changed or do I need to just call back until I find an agent that can help? Which may be difficult with the NE blizzard.
What is your full itinerary?
lamont2718 is offline  
Old Jan 26, 2015, 2:51 pm
  #1688  
 
Join Date: Jun 2005
Location: SLC
Programs: DL PM,1MM
Posts: 690
Originally Posted by lamont2718
What is your full itinerary?
HNL-SEA-SLC. Redeye into SEA. All on delta.
brazzleman is offline  
Old Jan 26, 2015, 3:09 pm
  #1689  
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There might be a problem if the SDC is turning a connection at SEA into a stopover.
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Old Jan 26, 2015, 4:27 pm
  #1690  
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I read this as HNL-SEA arrives ~515am, he wants the 6am SEA-SLC rather than the 745am that's ticketed

HUCA ... as long as there's a seat for sale in the front cabin, it's available for SDC
jrl767 is offline  
Old Jan 26, 2015, 9:04 pm
  #1691  
 
Join Date: Dec 2007
Location: Minneapolis
Programs: Delta Diamond, SPG Platinum
Posts: 19
SDC Experiences for First

As a platinum who bought 30 first and UP RT fares in 2014 and made SDC on over 80% of flights, I'd like to share the following insights/thoughts:

1. The SDC rules are straight-forward where if you find an empty seat for sale on delta.com you can call Delta and request a confirmed seat using SDC for that day. Often I would buy tickets that left at 6:00am and call to switch to the evening flights or vice versa depending on work requirements.

2. While I have not had any problems or issues with SDC I have noticed since November that Delta's mobile app for iPhone will occassionally wipe out my check-in for the new flight (I've SDC into) and force me to check in again at the kiosk at the airport. This has resulted in one instance at LGA where the fabulous gate agents gave my first class seat to an upgrade at the gate claiming I failed to check-in on time. Since then, I use PassPort on my iPhone to avoid losing the ticket. Not sure why this is but annoying/scary.

3. When flying on first and then wishing to SDC into BE on a domestic flight (MSP to ATL) I had to call the platinum desk twice to get someone to SDC me to the BE flight. On Delta.com the BE flight showed 12 seats available for sale yet when calling the Platinum desk to SDC was told their system showed zero seats for sale and couldn't do the SDC. I pressed the second agent (first agent said she couldn't help) to look at delta.com and see what I saw. She then told me to go on hold and after 20 minutes was able to get a supervisor to make the change for me.

Overall, my thoughts on SDC are that they are great and why I only buy first class or UP fares on Delta (hence Skymiles 2015 is going to be very nice for me). As a business traveler the current SDC rules for first make my flying much less stressful as Delta is holding more first class seats open for sale even a few hours from flight time ensuring I can get a seat on nearly any flight of the day. I usually book direct so I don't have issues trying to change from a connection to direct but would ask Delta to consider making an exception for premium fliers.

That said, my gut tells me that post March 1, Delta will update its SDC policy to restrict first class SDC to the same class as in first = first, not BE or the new Delta One class. If that happens it will make me consider another carrier - especially since Delta will continue to offer free upgrades on those flights for medallion members. As someone who spent over $50K in travel last year for work, I hope this is something Delta doesn't choose to consider.
vossman is offline  
Old Jan 27, 2015, 7:02 am
  #1692  
 
Join Date: May 2011
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Programs: DL PM. 1MM
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Thanks for the updates vossman. You gave me the information i needed this morning.

I'm flying JFK-PHX Thursday in First (booked using miles) and was hoping to SDC onto JFK-LAX-PHX later in the evening.. So far lots of seats available on the JFK-LAX flight that I want so now have to find a PM agent who can make the change for me.
mridley2 is offline  
Old Jan 27, 2015, 7:18 am
  #1693  
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Originally Posted by vossman
As a platinum who bought 30 first and UP RT fares in 2014 and made SDC on over 80% of flights, I'd like to share the following insights/thoughts:

1. The SDC rules are straight-forward where if you find an empty seat for sale on delta.com you can call Delta and request a confirmed seat using SDC for that day. Often I would buy tickets that left at 6:00am and call to switch to the evening flights or vice versa depending on work requirements.

2. While I have not had any problems or issues with SDC I have noticed since November that Delta's mobile app for iPhone will occassionally wipe out my check-in for the new flight (I've SDC into) and force me to check in again at the kiosk at the airport. This has resulted in one instance at LGA where the fabulous gate agents gave my first class seat to an upgrade at the gate claiming I failed to check-in on time. Since then, I use PassPort on my iPhone to avoid losing the ticket. Not sure why this is but annoying/scary.

3. When flying on first and then wishing to SDC into BE on a domestic flight (MSP to ATL) I had to call the platinum desk twice to get someone to SDC me to the BE flight. On Delta.com the BE flight showed 12 seats available for sale yet when calling the Platinum desk to SDC was told their system showed zero seats for sale and couldn't do the SDC. I pressed the second agent (first agent said she couldn't help) to look at delta.com and see what I saw. She then told me to go on hold and after 20 minutes was able to get a supervisor to make the change for me.

Overall, my thoughts on SDC are that they are great and why I only buy first class or UP fares on Delta (hence Skymiles 2015 is going to be very nice for me). As a business traveler the current SDC rules for first make my flying much less stressful as Delta is holding more first class seats open for sale even a few hours from flight time ensuring I can get a seat on nearly any flight of the day. I usually book direct so I don't have issues trying to change from a connection to direct but would ask Delta to consider making an exception for premium fliers.

That said, my gut tells me that post March 1, Delta will update its SDC policy to restrict first class SDC to the same class as in first = first, not BE or the new Delta One class. If that happens it will make me consider another carrier - especially since Delta will continue to offer free upgrades on those flights for medallion members. As someone who spent over $50K in travel last year for work, I hope this is something Delta doesn't choose to consider.
Except for the JFK nonstop transcons to/from LAX and SFO (formerly SEA was included) and the HNL-ATL and vv (soon to include HNL-MSP IIRC), there's no BE on DL "domestic" route (including anything that's SDCable, such as the Canada transborder flights.

Some domestic flights are marketed as business class (not BE) because they use the same flight number as an international segment. These would be sold as Z I D J/C rather than G A P F but you can still SDC back and forth between FC and domestic business class. Unfortunately not all agents know this or know how to do it.

You might have more success if you don't refer to the flight you want as BE when you ask.
MSPeconomist is offline  
Old Feb 11, 2015, 6:28 am
  #1694  
Formerly known as scootr29
 
Join Date: Apr 2010
Posts: 976
Funny how my fare class is never available for SDC....twice this year.
SSF556 is offline  
Old Feb 21, 2015, 2:02 pm
  #1695  
 
Join Date: Aug 2000
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Originally Posted by SkyMilesTeam

Diamond, Platinum and Gold Medallion members will receive complimentary same-day travel changes for new flight departure times that are three hours before or after your original departure time. For flights departing outside of this window, a $50 fee for each same-day confirmed ticketing change will now apply. Diamond, Platinum and Gold Medallion members also may continue to stand by free of charge for flights outside of the complimentary window or when your booking class is not available.
I did a search of this thread but am not clear on how far out the standby window is open.

We are expecting enough snow on Monday that going to the airport at 4 am Tuesday morning will be a problem. I would like to go to ATL Monday night then pick up ticketed flights on Tuesday that take me to YVR.

I called DL and they said I could not go to the airport on Monday to standby for a flight that is within 24 hours of my ticketed flight (6 am, paid FC). Can anyone tell me what really happens when one ventures out to the airport in this scenario?
Xeno is offline  


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