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Old Feb 8, 13, 12:06 pm   #1
 
Join Date: Jan 2005
Location: Washington, DC
Programs: DL DM/MM, and major hotels
Posts: 436
How long for Virgin Australia Miles?

I purchased a DJ coded flight prior to Jan 13, 2013 and flew the segment in late January. My understanding of the chart is that I should be receiving 100% miles and MQMs for the segment, but have yet to receive a thing. i take it, I should submit the missing miles claim now.

Is my understanding correct? Thanks.
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Old Feb 8, 13, 2:12 pm   #2
 
Join Date: Sep 2011
Location: where-ever they pay me to go
Programs: DL KM (charter)
Posts: 293
If I didn't give VA/DJ my SM number (which sometimes happens) at check-in, I usually just mail a copy of the BP when I get back to the States.

It is not uncommon for miles from VA/DJ to take 10-14 working days to appear.
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Old Feb 9, 13, 12:14 am   #3
Ambassador: Virgin Australia Velocity
 
Join Date: Aug 2009
Programs: Velocity, QF
Posts: 418
I can't speak for the Delta side of things but Virgin Australia have just undergone a major change of reservation system and everything there is a little screwy at the moment. Definitely put your claim in but don't surprised if everything takes a while to sort out at the moment.
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