Delta wins WSJ's 2012 Scorecard comparison for operational excellence
Interesting article in the WSJ today: click here
The Middle Seat's annual airline scorecard of airlines' operational performance, using data from the Department of Transportation and flight-tracking firm FlightStats, shows industrywide improvement in most important measures. Congratulations to Delta for outstanding performance in 2012! http://farm9.staticflickr.com/8078/8...a308b64e_z.jpg |
While I think the overall picture is indicative of the relative performance, I think the point about industrywide improvement is the key takeaway. I also wish they would stop including the bumped passengers and complaints in these sorts of things. They impact such a tiny fraction of passengers compared to the on-time performance that it weighting them equally is just stupid.
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For me there are two notable items here:
* Delta moved from last place in 2010 to first in 2012 * Delta is in first place, the two other large "legacy" carriers are at the bottom of the pile. |
Spin it anyway you like and this is good for Delta.
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Originally Posted by pbarnette
(Post 20020900)
While I think the overall picture is indicative of the relative performance, I think the point about industrywide improvement is the key takeaway. I also wish they would stop including the bumped passengers and complaints in these sorts of things. They impact such a tiny fraction of passengers compared to the on-time performance that it weighting them equally is just stupid.
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Next time a primarily AA and/or UA flyer asks us how we deal with Skypesos, show them this graphic.
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Originally Posted by pbarnette
(Post 20020900)
While I think the overall picture is indicative of the relative performance, I think the point about industrywide improvement is the key takeaway. I also wish they would stop including the bumped passengers and complaints in these sorts of things. They impact such a tiny fraction of passengers compared to the on-time performance that it weighting them equally is just stupid.
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