AMEX Delta Companion certificate Consolidated Thread
Jun 22, 2017, 1:59 pm
#1696
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,204
As usual, seems that DL pushed out some change without bothering to do even a few minute basic QA on it. QA & DL: arch nemesis for life.
Jun 23, 2017, 7:04 am
#1697
Join Date: Jan 2017
Posts: 790
Random, but there are 2 business class seats available on July 23rd 2017 through Delta for the Garuda Indonesia flight from Singapore to London Heathrow. I almost never see this open, unlike economy. Great use of SkyMiles. Could begin from Jakarta as well I'd imagine.
Jun 26, 2017, 6:22 am
#1698
Join Date: May 2006
Location: New York
Programs: SPG Platinum, AA 2.0 MM, DL Plat, Hertz Plat, LY Gold
Posts: 1,602
Same experience here. Agents are either deadly afraid to do it, or don't know how (lack of training), don't have access (DL doesn't want to let them do their job), or just don't care about the customer at all..
It's getting harder and harder to use DL SlyMiles...
And gone are the days when DL still had some elements of NW left within that cared about the customer. The DL corporate culture & attitude of "couldn't care less about the customer" is now practically thoroughly prevalent throughout.
@:-) TIP: if you are trying to book multiple seats on one PNR, have DL split it up and book it one by one. That may work. Or at least you'll be able to book the ticket for one of the passengers...then can try for the other one later, or may need to bite the bullet and buy a revenue ticket for the other pax. Based on some recent reports, it seems that DL is [i]may[/b] be able to book MU actual availability -1, so if MU has O2 available, DL can only book 1 seat.
It's getting harder and harder to use DL SlyMiles...
And gone are the days when DL still had some elements of NW left within that cared about the customer. The DL corporate culture & attitude of "couldn't care less about the customer" is now practically thoroughly prevalent throughout.
@:-) TIP: if you are trying to book multiple seats on one PNR, have DL split it up and book it one by one. That may work. Or at least you'll be able to book the ticket for one of the passengers...then can try for the other one later, or may need to bite the bullet and buy a revenue ticket for the other pax. Based on some recent reports, it seems that DL is [i]may[/b] be able to book MU actual availability -1, so if MU has O2 available, DL can only book 1 seat.
Jun 26, 2017, 11:02 am
#1699
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,204
UPDATE: On call #9 to the Platinum line, I found an agent willing to long sell MU. Seat confirmed right away. Thx everyone for the idea!
AND a very useful datapoint for us all: longsell still works and is the way to go (if one can find an agent who cares to actually do their job) when otherwise MU flights will show up but "not confirm."
(Now of course, the passenger should never have to jump through such flaming hoops just to book a flight that they have earned...but, well, sadly this is how very anti-customer DL has become nowadays.)
Jun 27, 2017, 12:08 am
#1700
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,419
So glad to hear that! Persistence finally paid off. Congrats!
AND a very useful datapoint for us all: longsell still works and is the way to go (if one can find an agent who cares to actually do their job) when otherwise MU flights will show up but "not confirm."
(Now of course, the passenger should never have to jump through such flaming hoops just to book a flight that they have earned...but, well, sadly this is how very anti-customer DL has become nowadays.)
AND a very useful datapoint for us all: longsell still works and is the way to go (if one can find an agent who cares to actually do their job) when otherwise MU flights will show up but "not confirm."
(Now of course, the passenger should never have to jump through such flaming hoops just to book a flight that they have earned...but, well, sadly this is how very anti-customer DL has become nowadays.)
Jun 27, 2017, 1:30 am
#1701
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,204
99% likely it's fine, though...but it doesn't hurt to check, you're right.
For China-based airlines, www.travelsky.com is the place to check ticket validity (as selling fake tickets there is a big business, apparently). Or, one can just call the operating carrier of course..
Jun 27, 2017, 11:52 pm
#1702
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,419
Better to check with the operating carrier. It may be fine on DL side, but not so on the operating carrier.
99% likely it's fine, though...but it doesn't hurt to check, you're right.
For China-based airlines, www.travelsky.com is the place to check ticket validity (as selling fake tickets there is a big business, apparently). Or, one can just call the operating carrier of course..
99% likely it's fine, though...but it doesn't hurt to check, you're right.
For China-based airlines, www.travelsky.com is the place to check ticket validity (as selling fake tickets there is a big business, apparently). Or, one can just call the operating carrier of course..
Jun 28, 2017, 12:35 am
#1703
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,889
Jun 28, 2017, 12:15 pm
#1704
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,204
Honestly not sure. It may be something that's unique to China unless all the airlines there are on a single GDS, as it's main purpose is to validate a ticket on any China carrier.
Jun 28, 2017, 1:47 pm
#1705
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
Sabre has VirtuallyThere.com
Travelport uses ViewTrip.com
Jun 29, 2017, 8:43 am
#1706
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,419
Jul 3, 2017, 2:07 pm
#1707
Join Date: Jul 2015
Location: SEA
Posts: 138
Has anybody had success paying for an upgrade from Main Cabin to Comfort+ for tickets booked with the Platinum companion certificate? I do not yet have elite status so cannot use that for a complimentary upgrade.
The reason I ask is that I'm considering whether it's worthwhile to upgrade from the Delta Gold card to the Delta Platinum. The only thing that's really appealing is the companion certificate, but my traveling companions and I are all very tall to the point where we can't really manage anything less than Comfort+ (or at least exit row seating).
Thanks!
Edit: Looks like there was some discussion on Apr. 21 about this and that it's now available as an option. Interesting.
The reason I ask is that I'm considering whether it's worthwhile to upgrade from the Delta Gold card to the Delta Platinum. The only thing that's really appealing is the companion certificate, but my traveling companions and I are all very tall to the point where we can't really manage anything less than Comfort+ (or at least exit row seating).
Thanks!
Edit: Looks like there was some discussion on Apr. 21 about this and that it's now available as an option. Interesting.
Last edited by weaseltown; Jul 3, 2017 at 2:21 pm
Jul 3, 2017, 2:57 pm
#1708
Join Date: Dec 2010
Location: MCO
Programs: Delta - PM, HH - Gold, SPG - Gold, Marriott - Plat
Posts: 1,060
Have again successfully used my wife's Reserve companion ticket for our trip to Phoenix. Would have probably done FC if not for the change in upgrades. Got two coach seats at a good price and we were "immediately" upgraded to C+.
As usual don't have a FC offer since it's the companion ticket (not interested in paying for it anyway) so seating only shows the C+ tickets available. App on my phone is the same, but you can check upgrades and it shows a lot of FC on all four segments. Don't know how accurate that is and while I could try and "buy" a ticket to see chart, I'm content to just wait and see if we get the upgrade(s).
As usual don't have a FC offer since it's the companion ticket (not interested in paying for it anyway) so seating only shows the C+ tickets available. App on my phone is the same, but you can check upgrades and it shows a lot of FC on all four segments. Don't know how accurate that is and while I could try and "buy" a ticket to see chart, I'm content to just wait and see if we get the upgrade(s).
Jul 3, 2017, 11:46 pm
#1710
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,449
Have again successfully used my wife's Reserve companion ticket for our trip to Phoenix. Would have probably done FC if not for the change in upgrades. Got two coach seats at a good price and we were "immediately" upgraded to C+.
As usual don't have a FC offer since it's the companion ticket (not interested in paying for it anyway) so seating only shows the C+ tickets available. App on my phone is the same, but you can check upgrades and it shows a lot of FC on all four segments. Don't know how accurate that is and while I could try and "buy" a ticket to see chart, I'm content to just wait and see if we get the upgrade(s).
As usual don't have a FC offer since it's the companion ticket (not interested in paying for it anyway) so seating only shows the C+ tickets available. App on my phone is the same, but you can check upgrades and it shows a lot of FC on all four segments. Don't know how accurate that is and while I could try and "buy" a ticket to see chart, I'm content to just wait and see if we get the upgrade(s).