I have a problem with this. JFK SkyClub
Nov 2, 2012, 2:49 pm
#16
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I did. And the Sky Club lady told me she saw his papers. I said: "No, you didn't. When he went to get them, you said you didn't need to see them." Then she said: "Well, I have to be careful. I'm trained on Emotional Support Animals, and it's a fine line."
My reply was that I am going to a quack, paying $300, and bringing a pit viper with me next time I come to the Sky Club. She was not amused. I'll be calling Delta on this.
My reply was that I am going to a quack, paying $300, and bringing a pit viper with me next time I come to the Sky Club. She was not amused. I'll be calling Delta on this.
Nov 2, 2012, 2:52 pm
#17
Join Date: Nov 2010
Location: Seattle, WA
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I did. And the Sky Club lady told me she saw his papers. I said: "No, you didn't. When he went to get them, you said you didn't need to see them." Then she said: "Well, I have to be careful. I'm trained on Emotional Support Animals, and it's a fine line."
My reply was that I am going to a quack, paying $300, and bringing a pit viper with me next time I come to the Sky Club. She was not amused. I'll be calling Delta on this.
My reply was that I am going to a quack, paying $300, and bringing a pit viper with me next time I come to the Sky Club. She was not amused. I'll be calling Delta on this.
I think a strong complaint to DL is in order. The complaint should be 1) The animal is off leash in a public area. 2) The lounge workers did nothing about the animal being off leash.
Nov 2, 2012, 3:37 pm
#19
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And I am assuming you are going to please take a picture with your cell phone of the dog running around to send that to DL as well. I would also get the lounge attendant's name and show her the pic and tell her you are naming her in your complaint also.
Nov 2, 2012, 3:55 pm
#20
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Sky doggy park
Nov 2, 2012, 4:15 pm
#21
Join Date: Aug 2001
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Likely some healthcode violations there.
Why don't you ask the owner "Isn't your service animal supposed to be kept on a leash?"
I never get the people who take to FT to air complaints when they can pursue the situation in person as it happens.
Why don't you ask the owner "Isn't your service animal supposed to be kept on a leash?"
I never get the people who take to FT to air complaints when they can pursue the situation in person as it happens.
Nov 2, 2012, 4:22 pm
#22
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I saw something similar in the SFO SC last month. A woman had a white poodle or something similar loose in the lounge. It was intimidating people from trying to use the back area to the left beyond the restrooms (IIRC the quiet area). I reported it to the dragon who said she would go see what was going on, but I had to leave for my flight before seeing any resolution of the issue.
Nov 2, 2012, 4:36 pm
#23
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I understand why the SkyClub lady might not push the issue around the "service dog" part... but what I don't understand is why she did not at least require him to put it on a leash?
I absolutely love dogs, but this would bother me as well. Not because of the dog itself, more the lack of respect the owner is apparently showing.
Maybe the dog had a DM tag on his neck?
I absolutely love dogs, but this would bother me as well. Not because of the dog itself, more the lack of respect the owner is apparently showing.
Maybe the dog had a DM tag on his neck?
Nov 2, 2012, 5:02 pm
#24
Join Date: Jul 2006
Location: Portland, OR
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The point to STRESS in your letter is that Emotional Support Animals have specific federal laws regarding accommodating them in public housing, and in the CABIN of airlines.
http://en.wikipedia.org/wiki/Emotional_support_animal
http://servicedogcentral.org/content/ESA-flying
The laws say nothing about forcing the airlines to accommodate them in non-public areas such as the clubs. Especially off-leash. Food service regulations especially might trump any wish Delta wants to make for ESAs in the Clubs.
Personally, I believe someone with the mental fragility to require an ESA to fly, should not be visiting crowded clubs serving alcohol and containing members who may lurch suddenly and fling cheese in the direction of the ESA, but I'm not a mental health professional and I'm not allowed to demand to see their required doctor's letter.
Perhaps your letter should request that Delta change the policy to demand to see the doctor's letter for club access, but to also call the mental health professional (as they're allowed to do) to verify the letter is valid, and less than a year old as it has to be.
http://en.wikipedia.org/wiki/Emotional_support_animal
http://servicedogcentral.org/content/ESA-flying
The laws say nothing about forcing the airlines to accommodate them in non-public areas such as the clubs. Especially off-leash. Food service regulations especially might trump any wish Delta wants to make for ESAs in the Clubs.
Personally, I believe someone with the mental fragility to require an ESA to fly, should not be visiting crowded clubs serving alcohol and containing members who may lurch suddenly and fling cheese in the direction of the ESA, but I'm not a mental health professional and I'm not allowed to demand to see their required doctor's letter.
Perhaps your letter should request that Delta change the policy to demand to see the doctor's letter for club access, but to also call the mental health professional (as they're allowed to do) to verify the letter is valid, and less than a year old as it has to be.
Nov 2, 2012, 6:39 pm
#27
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Well her first name must be Shena...
Nov 2, 2012, 8:56 pm
#28
Join Date: Jan 2008
Location: San Diego, CA
Posts: 185
The service animal thing really is out of control, and judging by articles like these: http://www.sfgate.com/bayarea/nevius...le-3334176.php it seems like businesses are too afraid of lawsuits to do much about it. I guess this might be a good case for good ol fashioned public shaming !
Nov 2, 2012, 10:02 pm
#29
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Quite frankly I'm surprised the OP didn't post a picture...
But if they are in a kennel under normal circumstances I'm not sure how they can be of much 'service'
But if they are in a kennel under normal circumstances I'm not sure how they can be of much 'service'
