A Delta Aircraft Experience Update
Oct 15, 2012, 7:56 pm
#61
Company Representative - Delta Air Lines
Original Poster
Join Date: Apr 2011
Location: Atlanta, GA
Programs: Delta SkyMiles
Posts: 154
Oct 15, 2012, 7:59 pm
#63
Company Representative - Delta Air Lines
Original Poster
Join Date: Apr 2011
Location: Atlanta, GA
Programs: Delta SkyMiles
Posts: 154
Chris,
Thanks for the updates. A couple of questions:
- Based on your post, it sounds like they plan more recline for domestic Economy Comfort. Is this the plan across the domestic fleet? So far, it seems to just be the aircraft used for international flights that have the extra recline.
- Any plans to introduce free spirits to customers in EC on Hawaii flights?
Thanks again!
Thanks for the updates. A couple of questions:
- Based on your post, it sounds like they plan more recline for domestic Economy Comfort. Is this the plan across the domestic fleet? So far, it seems to just be the aircraft used for international flights that have the extra recline.
- Any plans to introduce free spirits to customers in EC on Hawaii flights?
Thanks again!
International/transoceanic Economy Comfort offers 35" pitch and 6" recline.
Complimentary spirits are only offered on international/transoceanic flights.
Oct 15, 2012, 8:02 pm
#64
Company Representative - Delta Air Lines
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Join Date: Apr 2011
Location: Atlanta, GA
Programs: Delta SkyMiles
Posts: 154
The 767-300ER fleet is moving quickly with the majority of the fleet complete in 2013 and just a handful left in early 2014.
Oct 15, 2012, 8:08 pm
#65
Company Representative - Delta Air Lines
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Join Date: Apr 2011
Location: Atlanta, GA
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Posts: 154
Hi Chris, thanks for the update. I have a question about IFE content.
I've noticed that most/all content on domestic flights is for-pay only. Will the new system differentiate between FC/EC/YC when it comes to which content is free/paid?
Also, have you considered incorporating medallion status (by swiping my medallion card) as a benefit for elite flyers by offering some premium content gratis?
Thanks
I've noticed that most/all content on domestic flights is for-pay only. Will the new system differentiate between FC/EC/YC when it comes to which content is free/paid?
Also, have you considered incorporating medallion status (by swiping my medallion card) as a benefit for elite flyers by offering some premium content gratis?
Thanks
Connecting the AVOD system to the Wi-Fi system in order to link the customer on the plane with his/her Medallion account is something we've looked at but it's a challenging scenario. Doesn't mean we won't continue to look at innovative ways of improving CRM, but it may be a while before we can implement something like that.
Oct 15, 2012, 8:14 pm
#66
Company Representative - Delta Air Lines
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Join Date: Apr 2011
Location: Atlanta, GA
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Posts: 154
With the other big monitors they are installing on domestic first and on the 744 and A330s, I'm surprised the 767 fleet is still only getting 10.6" monitors in BE. They look small in photos and dimensionally will be the smallest in the fleet other than the legacy AVOD systems on the 738 and 752.
That's one of the reasons our friends at United had to take a brand new 787 in 2012 with a 2007-era IFE system -- because of the long lead times associated with sourcing seats, IFE, etc.
Oct 15, 2012, 8:16 pm
#67
Company Representative - Delta Air Lines
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Join Date: Apr 2011
Location: Atlanta, GA
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Posts: 154
Oct 15, 2012, 8:16 pm
#68
Join Date: Mar 2011
Location: In Transit
Programs: DL DM
Posts: 190
Come often!
Chris
Thanks for posting your initial update, and then taking the time to answer question posed to you during the day. I kindly request that you continue to drop by and answer our questions. Ground truth, for better or worse, is preferred over the rumors that get started by "someone who knows someone".
Thanks for posting your initial update, and then taking the time to answer question posed to you during the day. I kindly request that you continue to drop by and answer our questions. Ground truth, for better or worse, is preferred over the rumors that get started by "someone who knows someone".
Oct 15, 2012, 8:20 pm
#69
Company Representative - Delta Air Lines
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Join Date: Apr 2011
Location: Atlanta, GA
Programs: Delta SkyMiles
Posts: 154
There will still be some transoceanic flights using the 757 ETOPS birds...destinations like Brasilia and Reykjavik, for instance. But you'll likely see an overall reduction in the number of transatlantic 75E missions.
Oct 15, 2012, 8:21 pm
#70
Join Date: Mar 2011
Location: In Transit
Programs: DL DM
Posts: 190
Ouch, right in the heart.
Oct 15, 2012, 8:25 pm
#71
Company Representative - Delta Air Lines
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Join Date: Apr 2011
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Stay tuned for news from Atlanta on the subject...
Oct 15, 2012, 8:28 pm
#72
Company Representative - Delta Air Lines
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Join Date: Apr 2011
Location: Atlanta, GA
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Chris
Thanks for posting your initial update, and then taking the time to answer question posed to you during the day. I kindly request that you continue to drop by and answer our questions. Ground truth, for better or worse, is preferred over the rumors that get started by "someone who knows someone".
Thanks for posting your initial update, and then taking the time to answer question posed to you during the day. I kindly request that you continue to drop by and answer our questions. Ground truth, for better or worse, is preferred over the rumors that get started by "someone who knows someone".
Oct 15, 2012, 8:38 pm
#74
Join Date: May 1999
Location: CVG
Programs: DL DM 4MM, Lifetime Marriott Plat Elite, HH Diamond
Posts: 1,429
Chris,
Thanks for a fabulous update! I too, look forward to the 737-900 and the 717. Can't come too soon in my opinion. Conspicuously absent was any mention about the A320 or A319... I expect that the 320 is pretty much heading towards end of life, but what about the 319? A recurring theme here is that it was a BIG mistake dropping the fourth row of FC on those birds, glad to see that you've gone with 5 rows on the 737-900.
Thanks for a fabulous update! I too, look forward to the 737-900 and the 717. Can't come too soon in my opinion. Conspicuously absent was any mention about the A320 or A319... I expect that the 320 is pretty much heading towards end of life, but what about the 319? A recurring theme here is that it was a BIG mistake dropping the fourth row of FC on those birds, glad to see that you've gone with 5 rows on the 737-900.
Oct 15, 2012, 8:55 pm
#75
Join Date: Sep 2012
Location: MA
Programs: DL DM, AA GE, CP ED
Posts: 256
Indeed thank you so much for the updates. I for one am nothing short of thrilled with the 747S, 777ER, E75, CR7, and CR9 upgrades.
If it is not too much trouble, may I ask that you visit the below thread regarding SWUs on AF? There is much debate and speculation that would benefit from someone in the know.
http://www.flyertalk.com/forum/delta...premium-w.html
Thanks
If it is not too much trouble, may I ask that you visit the below thread regarding SWUs on AF? There is much debate and speculation that would benefit from someone in the know.
http://www.flyertalk.com/forum/delta...premium-w.html
Thanks