AirFrance.us shows award seats, Delta does not see them
Sep 13, 2012, 10:04 am
#47
Join Date: Dec 2006
Location: ORD/MDW
Programs: DL DM; SPG Gold
Posts: 1,733
Sep 13, 2012, 10:06 am
#48
Join Date: Jun 2011
Location: San Jose, CA
Programs: DL DM, HH Gold, SPG Gold, Hyatt Plat
Posts: 2,874
they are probably the best chance to get this looked into. I kind of doubt a phone agent will get anywhere. Also calling Delta web support (or whatever it's called) might be the way to go. I've heard of people having availability issues online, and then calling in to them instead of the regular agents. They were able to fix it and get stuff to show.
Sep 13, 2012, 1:14 pm
#49
Join Date: Apr 1999
Location: Andover, MA, 01810
Posts: 1,972
Sep 13, 2012, 1:19 pm
#50
Join Date: Feb 2008
Location: JFK,ATL,LGA (the rest of the world follows)
Programs: DL KM/DM/2MM (NH Plat emeritus, CO Plat emeritus, and no place like home)
Posts: 3,190
DL Twitter's response
"There is a problem and delta IT is aware of it"
There is a long line between aware, working to fix it, and fixing it... just saying that there are wide open "O" seats for my flights and I can't process SWU because of that. It doesn't make me a 'gamer', it makes me an upset DM client. I play be the rules, and I can't get the promised benefits. It's 100% annoying, and it is the sole fault of Delta as it is a recurrent event theme this year (AF to DL computers do not communicate well). Delta could be proactive and say
"Until we solve it, we'd let you transfer to J on our metal and process the SWU there". (so all win) That would be a proactive solution, and would buy DL points on my end. But, telling me that "Well, sir- my computer shows no availability and I know my job" is not a solution. It's not even 'smoking' the client. It is just a 'slap' in the face.
"There is a problem and delta IT is aware of it"
There is a long line between aware, working to fix it, and fixing it... just saying that there are wide open "O" seats for my flights and I can't process SWU because of that. It doesn't make me a 'gamer', it makes me an upset DM client. I play be the rules, and I can't get the promised benefits. It's 100% annoying, and it is the sole fault of Delta as it is a recurrent event theme this year (AF to DL computers do not communicate well). Delta could be proactive and say
"Until we solve it, we'd let you transfer to J on our metal and process the SWU there". (so all win) That would be a proactive solution, and would buy DL points on my end. But, telling me that "Well, sir- my computer shows no availability and I know my job" is not a solution. It's not even 'smoking' the client. It is just a 'slap' in the face.
Sep 13, 2012, 1:26 pm
#51
Join Date: Dec 2006
Location: ORD/MDW
Programs: DL DM; SPG Gold
Posts: 1,733
DL Twitter's response
"There is a problem and delta IT is aware of it"
There is a long line between aware, working to fix it, and fixing it... just saying that there are wide open "O" seats for my flights and I can't process SWU because of that. It doesn't make me a 'gamer', it makes me an upset DM client. I play be the rules, and I can't get the promised benefits. It's 100% annoying, and it is the sole fault of Delta as it is a recurrent event theme this year (AF to DL computers do not communicate well). Delta could be proactive and say
"Until we solve it, we'd let you transfer to J on our metal and process the SWU there". (so all win) That would be a proactive solution, and would buy DL points on my end. But, telling me that "Well, sir- my computer shows no availability and I know my job" is not a solution. It's not even 'smoking' the client. It is just a 'slap' in the face.
"There is a problem and delta IT is aware of it"
There is a long line between aware, working to fix it, and fixing it... just saying that there are wide open "O" seats for my flights and I can't process SWU because of that. It doesn't make me a 'gamer', it makes me an upset DM client. I play be the rules, and I can't get the promised benefits. It's 100% annoying, and it is the sole fault of Delta as it is a recurrent event theme this year (AF to DL computers do not communicate well). Delta could be proactive and say
"Until we solve it, we'd let you transfer to J on our metal and process the SWU there". (so all win) That would be a proactive solution, and would buy DL points on my end. But, telling me that "Well, sir- my computer shows no availability and I know my job" is not a solution. It's not even 'smoking' the client. It is just a 'slap' in the face.
Sep 13, 2012, 2:42 pm
#52
Join Date: Dec 2006
Location: ORD/MDW
Programs: DL DM; SPG Gold
Posts: 1,733
BTW, got the same answer from @deltaassist, indicating they're trying to figure it out. In my reply, I thanked them and asked if in the meantime I could be transferred on an equivalent delta metal to use my SWU. wait and see.
Sep 13, 2012, 4:26 pm
#54
Join Date: Feb 2009
Location: BER, SAT, AUS
Programs: Feels like FO (AA EXP)
Posts: 1,611
DL Twitter's response
"There is a problem and delta IT is aware of it"
There is a long line between aware, working to fix it, and fixing it... just saying that there are wide open "O" seats for my flights and I can't process SWU because of that. It doesn't make me a 'gamer', it makes me an upset DM client. I play be the rules, and I can't get the promised benefits. It's 100% annoying, and it is the sole fault of Delta as it is a recurrent event theme this year (AF to DL computers do not communicate well). Delta could be proactive and say
"Until we solve it, we'd let you transfer to J on our metal and process the SWU there". (so all win) That would be a proactive solution, and would buy DL points on my end. But, telling me that "Well, sir- my computer shows no availability and I know my job" is not a solution. It's not even 'smoking' the client. It is just a 'slap' in the face.
"There is a problem and delta IT is aware of it"
There is a long line between aware, working to fix it, and fixing it... just saying that there are wide open "O" seats for my flights and I can't process SWU because of that. It doesn't make me a 'gamer', it makes me an upset DM client. I play be the rules, and I can't get the promised benefits. It's 100% annoying, and it is the sole fault of Delta as it is a recurrent event theme this year (AF to DL computers do not communicate well). Delta could be proactive and say
"Until we solve it, we'd let you transfer to J on our metal and process the SWU there". (so all win) That would be a proactive solution, and would buy DL points on my end. But, telling me that "Well, sir- my computer shows no availability and I know my job" is not a solution. It's not even 'smoking' the client. It is just a 'slap' in the face.
Sep 13, 2012, 5:57 pm
#55
Join Date: Feb 2008
Location: JFK,ATL,LGA (the rest of the world follows)
Programs: DL KM/DM/2MM (NH Plat emeritus, CO Plat emeritus, and no place like home)
Posts: 3,190
THIS!!!!(!!!!!) I have already endured 2 r/t in PV although AF showed availability. Additionally we should not forget that our SWU have a best before date: the two SWU that were designated for my last trip expire Sep., 15th. So for DL the problem solves itself while we are hurt twice.
Sep 13, 2012, 6:19 pm
#56
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
This is sad that this problem keeps creeping up. I remember last time people were able to get it to work by calling the Hong Kong call center. Has anyone tried this method yet?
Sep 13, 2012, 7:00 pm
#57
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,421
DL Twitter's response
"There is a problem and delta IT is aware of it"
There is a long line between aware, working to fix it, and fixing it... just saying that there are wide open "O" seats for my flights and I can't process SWU because of that. It doesn't make me a 'gamer', it makes me an upset DM client. I play be the rules, and I can't get the promised benefits. It's 100% annoying, and it is the sole fault of Delta as it is a recurrent event theme this year (AF to DL computers do not communicate well). Delta could be proactive and say
"Until we solve it, we'd let you transfer to J on our metal and process the SWU there". (so all win) That would be a proactive solution, and would buy DL points on my end. But, telling me that "Well, sir- my computer shows no availability and I know my job" is not a solution. It's not even 'smoking' the client. It is just a 'slap' in the face.
"There is a problem and delta IT is aware of it"
There is a long line between aware, working to fix it, and fixing it... just saying that there are wide open "O" seats for my flights and I can't process SWU because of that. It doesn't make me a 'gamer', it makes me an upset DM client. I play be the rules, and I can't get the promised benefits. It's 100% annoying, and it is the sole fault of Delta as it is a recurrent event theme this year (AF to DL computers do not communicate well). Delta could be proactive and say
"Until we solve it, we'd let you transfer to J on our metal and process the SWU there". (so all win) That would be a proactive solution, and would buy DL points on my end. But, telling me that "Well, sir- my computer shows no availability and I know my job" is not a solution. It's not even 'smoking' the client. It is just a 'slap' in the face.
Sep 14, 2012, 7:52 am
#58
Join Date: Dec 2006
Location: ORD/MDW
Programs: DL DM; SPG Gold
Posts: 1,733
Sep 14, 2012, 9:01 am
#59
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
For people making summer 2013 plans, EF is showing some O inventory - also found on delta.com - for TATL to CDG from 2 June onward. IAD, JFK, ORD and LAX showed seats that week; my searches stopped there.
This was follow-up from a reply by ExpertFlyer that noted an AF inventory reporting problem out to 1 June.
This was follow-up from a reply by ExpertFlyer that noted an AF inventory reporting problem out to 1 June.
Sep 14, 2012, 9:02 am
#60
Join Date: Dec 2003
Location: MEM
Programs: DL DM, Marriott/Starwood Plat
Posts: 441
From Twitter
I'm sorry for the delayed response. We actually are aware of this issue. We're currently working to resolve this situation
with our partner airlines. I sincerely apologize for the inconvenience. ^KT
I'm sorry doesn't get me out of the back of the bus. I buy the right fare and wait for the stars to align so I can actually use an SWU and I get screwed by an IT issue. (If it's an it issue and not a plan by AF to stop DL upgrades from PV.)
I'm sorry for the delayed response. We actually are aware of this issue. We're currently working to resolve this situation
with our partner airlines. I sincerely apologize for the inconvenience. ^KT
I'm sorry doesn't get me out of the back of the bus. I buy the right fare and wait for the stars to align so I can actually use an SWU and I get screwed by an IT issue. (If it's an it issue and not a plan by AF to stop DL upgrades from PV.)