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Old Oct 28, 11, 8:29 pm   #1
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Join Date: Aug 2010
Location: Boston, MA
Programs: DL DM, SPG Platinum, hotels.com Silver
Posts: 570
Manual Reissue Desk

A few weeks ago, I was trying to SDC onto an earlier flight. The reservation agent was unable to help me. I ended up getting sent to the "manual reissue desk" where an agent tried to change my ticket. And she had trouble with this. She ended up calling yet someone else who seemed to be able to override something.

But it begs he question... Just what is the Manual Reissue Desk? Can't any agent reissue a ticket?
mikehillwig is offline   Reply With Quote
Old Oct 28, 11, 8:31 pm   #2
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Join Date: Aug 2004
Location: Um...I don't remember. I need to check my boarding pass.
Programs: Lots of shiny cards
Posts: 14,356
Manual reissues can be a bit lengthy and difficult...it can be tricky. The Diamond desk has been able to do manual reissues for me no issue, but when I was a Platinum, I often found myself ending up at the Manual Reissues desk.
mersk862 is offline   Reply With Quote
Old Oct 28, 11, 8:39 pm   #3
  
Join Date: Mar 2007
Location: US
Programs: DL GE
Posts: 1,653
Hehe, the first rule of MR is don't talk about MR!!!!

Life savers, especially having to reissue awards within the 24 hour window :O
pragakhan is offline   Reply With Quote
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