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Old Feb 23, 11, 8:37 am   #1
 
Join Date: Sep 2004
Location: ATL
Programs: Delta DM, 3M; AA, FB, UA some lower status
Posts: 394
Delta App for BB: service currently unavailable

I am trying to use the mobile app for my Blackberry Torch, downloaded the latest, every time I start, it asks for "connectivity" permission (even though I save it each time).

Then, every time it asks for my SM number, last name and PIN, but always gives the same response:
Quote:
We apologize, but this service is currently unavailable."
After I clear this message, it will let me continue as guest.

Anyone else have this trouble?
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Old Feb 23, 11, 8:56 am   #2
 
Join Date: Dec 2009
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Quote:
Originally Posted by Tom Williams View Post
I am trying to use the mobile app for my Blackberry Torch, downloaded the latest, every time I start, it asks for "connectivity" permission (even though I save it each time).

Then, every time it asks for my SM number, last name and PIN, but always gives the same response:

After I clear this message, it will let me continue as guest.

Anyone else have this trouble?
Are you connected to a BES? Your BES permissions may block it, or they may block you from setting it to automatically "allow" non-approved applications.

BES = Blackberry Enterprise Server. If you have a company issue BB, it's likely connected to a BES for security.
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Old Feb 23, 11, 10:29 am   #3
 
Join Date: Oct 2010
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Wirelessly posted (BlackBerry9700/5.0.0.979 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/102)

Its working on my Bold 9700...didn't ask for permission changes and it let me log right in...maybe it's something with the Torch itself (touchscreen vs. Non touchscreen)? Sorry I can't help...

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Old Feb 23, 11, 12:10 pm   #4
 
Join Date: Nov 2010
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I used to have the same problem and then one day during a snowstorm that I was stuck in the house I played around trying to download apps and personalize my torch and the problem disappeared. But I do not know what I did!
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Old Feb 23, 11, 5:40 pm   #5
 
Join Date: Feb 2011
Location: GNV-Gainesville Florida/ATL/LGA
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my friend had the same problem on her iphone app. she ended up go on computer, reset her passoword and everything, and it worked.

so maybe you wanna try delta.com, see if pw is correct, and or change the pw. and went back to delta bb app.

i know ppl use delta bb app, installed and good to go, no need to change anything..


good luck!
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Old Feb 23, 11, 8:51 pm   #6
 
Join Date: Dec 2010
Location: PA, NJ
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Posts: 247
My app stopped working about a week ago (Torch), this afternoon an update was sent, downloaded it, rebooted, works fine now.
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Old Feb 24, 11, 7:56 am   #7
Company Representative - Delta Air Lines
 
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Thank you for bringing this to our attention. We will investigate on our end and see what we can find out. If the suggested solution for BES works for you, please let us know and we can see how to communicate this to other Blackberry users that run into the same problem.

Danny, eCommerce / delta.com | Delta Social Ambassador
Connect with us at Twitter.com/Delta & Facebook.com/Delta
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Old Feb 28, 11, 6:29 pm   #8
 
Join Date: Jul 2002
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Dan I too am having the same issue with my BB Bold 9700. If you take a few minutes to read the reviews about the Delta app on the BB applications website it seems the issues started when the latest release was issued.
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Old Mar 1, 11, 6:03 am   #9
 
Join Date: Sep 2004
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Quote:
Originally Posted by Danny_DeltaeCommerce View Post
Thank you for bringing this to our attention. We will investigate on our end and see what we can find out. If the suggested solution for BES works for you, please let us know and we can see how to communicate this to other Blackberry users that run into the same problem.

Danny, eCommerce / delta.com | Delta Social Ambassador
Connect with us at Twitter.com/Delta & Facebook.com/Delta
Danny,

Thank you very much for your response. I think my problem may be a permission issue with a BES. I will not be able to check this with my company IT until next week, but I will post the results here when I do.

Thanks again for your engagement here.
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Old Jul 2, 11, 6:20 pm   #10
 
Join Date: Mar 2005
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Arrow Can't Find Delta Blackbery App???

I feel dumb but i can't find the Delta Blackberry App on App world. I search for "Delta" and the closest I can find is some "Flight Network" that I have never heard of.

What am I doing incorrectly? I want my 1000 miles upon checkin!!!

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Old Jul 2, 11, 8:52 pm   #11
 
Join Date: Aug 2010
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Quote:
Originally Posted by MaecDavidMiller View Post
I feel dumb but i can't find the Delta Blackberry App on App world. I search for "Delta" and the closest I can find is some "Flight Network" that I have never heard of.

What am I doing incorrectly? I want my 1000 miles upon checkin!!!

???

I just searched "Delta" in BB App World and it was first on the list so I'm not sure why you aren't seeing it.

I installed it right when it came out and only used it once. I don't see the point, it doesn't actually *do* anything for me other than list my flights (which I already have in WorldMate along with hotel and car information and live flight status and gate updates).

I just used Delta's app to check in for my flights tomorrow solely to get the 1000 miles. I still have to go to a kiosk and print boarding passes (going through some airports that don't support mobile boarding passes). I'll use it to check in as long as they're handing out miles for it. As soon as they stop, so will I.
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Old Jul 3, 11, 11:21 am   #12
 
Join Date: Dec 2010
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Thanks for starting this thread, I have a torch and the app has not worked for a few weeks, this reminded me to try it and its now working, I will use it on Monday to check in and see if the 1K mile promo works.
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Old Jul 3, 11, 12:20 pm   #13
 
Join Date: Mar 2005
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Arrow BB 8820

Thanks for looking for me...I think that the problem is my model, the 8820 (no camera for security reasons) is not on the list of supported models.

I sent a note to mobile@delta.com and asked, haven't received an answer yet. I will also try to download the app to my computer and then transfer it to the Blackberry, and will report back my success or failure.
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