Upgrade confirmed email from delta. But no upgrade.
Mar 28, 2011, 11:57 am
#1
Original Poster
Join Date: Jun 2009
Location: NE USA
Programs: DL
Posts: 162
Upgrade confirmed email from delta. But no upgrade.
I got an email from delta telling me my upgrade is confirmed. For my jfk-lax flight in the email it says business class seat 02A, and LAX-PHX first class seat 01A. However when I look on delta.com it shows my upgrade only confirmed on the phx-lax flight. Was my upgrade taken away from me?
Mar 28, 2011, 12:02 pm
#2
Join Date: Jan 2010
Posts: 677
I got an email from delta telling me my upgrade is confirmed. For my jfk-lax flight in the email it says business class seat 02A, and LAX-PHX first class seat 01A. However when I look on delta.com it shows my upgrade only confirmed on the phx-lax flight. Was my upgrade taken away from me?
Mar 28, 2011, 1:50 pm
#5
Join Date: Oct 2007
Programs: Now just a lowly DL PM/1MM. This industry needs some competition. It's just not enjoyable anymore.
Posts: 3,543
Mar 28, 2011, 5:40 pm
#7
Original Poster
Join Date: Jun 2009
Location: NE USA
Programs: DL
Posts: 162
Called in. They said all they could see was that I gout upgraded on one flight but not DL165. DeltaAssist on Twitter is proving helpful though. I sent them a scrreenshot of the email and they're forwarding it on for review.
Mar 28, 2011, 5:52 pm
#8
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,264
Mar 29, 2011, 9:34 pm
#10
Original Poster
Join Date: Jun 2009
Location: NE USA
Programs: DL
Posts: 162
Got the upgrade. Received this email from delta:
"Thank you for contacting us. We do apologize for the problem surrounding your complimentary upgrade on Delta flight 165 on March 30, 2011. I have looked at your reservation and do see that you were granted the upgrade however it did not process. I have gone ahead and issued and confirmed the upgrade for this flight now. Your seat assignment is 1A. We do apologize for this confusion."
"Thank you for contacting us. We do apologize for the problem surrounding your complimentary upgrade on Delta flight 165 on March 30, 2011. I have looked at your reservation and do see that you were granted the upgrade however it did not process. I have gone ahead and issued and confirmed the upgrade for this flight now. Your seat assignment is 1A. We do apologize for this confusion."
Mar 29, 2011, 10:37 pm
#12
Join Date: Jun 2010
Location: NYC
Programs: SPG Plat, Emerald Exec., PC Plat, AA, CO, DL, UBS Charter Card, Palladium Card, Amex Plat
Posts: 1,694
Wow got a non battlefield upgrade on JFK-LAX, the world must be ending. Wonder if it showed any X availability or are just honoring the error. Did it clear at window?
Mar 29, 2011, 10:38 pm
#13
Join Date: Feb 2008
Location: Auckland, NZ/New York, NY/ATL
Programs: DL DM MM, BIS 2.4MM, EK Gold, SQ Gold, Marriott Gold, HH Gold,
Posts: 5,213
Mar 30, 2011, 10:54 am
#15
Original Poster
Join Date: Jun 2009
Location: NE USA
Programs: DL
Posts: 162
If I had to guess they are probably just honoring the error. I have had JFK-lax not be a battlefield except once on a Saturday in October when all 16 J seats were empty. They ended up selling a couple of upgrades at the gate.