DL's wx waiver policy STINKS
Dec 18, 2009, 4:00 pm
#1
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DL's wx waiver policy STINKS
So, my flight was cxld tomorrow (LGA to PBI) with no other flight options available, no big deal. However, DL is only giving you up until Wednesday, December 23,2009 to change your origination date. Are they for real? Do they really think this is enough time for people to change days off from work, change hotels and other travel plans?
Taking a look at Continental, they are giving you the flexibility to change your travel plans up until the end of the year. Way to go CO, way NOT TO GO DL
Taking a look at Continental, they are giving you the flexibility to change your travel plans up until the end of the year. Way to go CO, way NOT TO GO DL
Dec 18, 2009, 4:03 pm
#2
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So, my flight was cxld tomorrow (LGA to PBI) with no other flight options available, no big deal. However, DL is only giving you up until Wednesday, December 23,2009 to change your origination date. Are they for real? Do they really think this is enough time for people to change days off from work, change hotels and other travel plans?
In my experience if your flight is cancelled due to a winter storm (or for pretty much any reason) you have the option to cancel and retain the credit for future use without change fees.
Of course things may have changed since the last time my travel was impacted by a storm so who knows... that's a terrible policy if it applies to cancelled flights.
Dec 18, 2009, 4:03 pm
#3
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To me, 5 days is quite generous in reschedling when the storm is supposed to only last for the weekend. You have to also remember this is a holiday week.
http://www.flyertalk.com/forum/delta...-advisory.html
http://www.flyertalk.com/forum/delta...-advisory.html
Dec 18, 2009, 4:22 pm
#4
Join Date: Oct 2005
Posts: 423
To me, 5 days is quite generous in reschedling when the storm is supposed to only last for the weekend. You have to also remember this is a holiday week.
http://www.flyertalk.com/forum/delta...-advisory.html
http://www.flyertalk.com/forum/delta...-advisory.html
That being said, if your flight is actually canceled, you should be able to get a full refund.
Dec 18, 2009, 4:51 pm
#5
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Yes, I can get a full refund. However, I would much prefer to change my itinerary to dates that would work. DL should at least extend the rebooking policy to at least next Saturday as there is no way I can get off from work in the middle of the week.
FWIW, Continental is allowing customers to rebook up until the end of the year, an additional 8 days, which is huge.
FWIW, Continental is allowing customers to rebook up until the end of the year, an additional 8 days, which is huge.
Dec 18, 2009, 4:51 pm
#6
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5 days stinks, Delta can certainly do better for its customers!
but ... If you're in a position to get a refund, carefully evaluate your options. Due to low/slow holiday sales, the airlines removed most advance purchase requirements a few days ago. An itin that cost $1K a week ago might be replaced for $200-300 today.
but ... If you're in a position to get a refund, carefully evaluate your options. Due to low/slow holiday sales, the airlines removed most advance purchase requirements a few days ago. An itin that cost $1K a week ago might be replaced for $200-300 today.
Dec 18, 2009, 5:19 pm
#8
Join Date: Feb 2009
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You can change as much as you want within a year of ticket issue for a fee.
They waive all fees within those time periods. IMHO it is a fair arrangement since weather is as much beyond the airline control, as it is beyond mine.
They waive all fees within those time periods. IMHO it is a fair arrangement since weather is as much beyond the airline control, as it is beyond mine.
Dec 18, 2009, 5:27 pm
#9
Join Date: Oct 2008
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That'd be a good reply if the OP was rescheduling of his own accord. When DL is the one canceling or rescheduling what the customer had originally contracted for they should go a bit further don't you think?
Dec 18, 2009, 5:31 pm
#10
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Try seeing it from both sides.
Dec 18, 2009, 5:42 pm
#11
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Delta has canceled all service into the DC metro area for Saturday.
http://www.myfoxdc.com/dpp/news/loca...irports-121809
I am scheduled to fly out of RDU tomorrow - should be fun...
http://www.myfoxdc.com/dpp/news/loca...irports-121809
I am scheduled to fly out of RDU tomorrow - should be fun...
Dec 18, 2009, 6:12 pm
#12
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Now here's the kicker.
Just got off the phone with DL SMS and was told that all direct flights, lga to pbi, are sold out between Sunday and Wednesday, Dec 23rd, the last day they allow rescheduling. (I have 3 tickets on my itin) So, I cant even reschedule, sans a connection, even if I wanted to before the 23rd.
I know its not DL's fault, the weather and all, but a few more days grace period would avoid me having to ask for my money back. I would have thought that DL would rather keep my money then give it back.
Oh well.
Just got off the phone with DL SMS and was told that all direct flights, lga to pbi, are sold out between Sunday and Wednesday, Dec 23rd, the last day they allow rescheduling. (I have 3 tickets on my itin) So, I cant even reschedule, sans a connection, even if I wanted to before the 23rd.
I know its not DL's fault, the weather and all, but a few more days grace period would avoid me having to ask for my money back. I would have thought that DL would rather keep my money then give it back.
Oh well.
Dec 18, 2009, 6:25 pm
#14
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Now here's the kicker.
Just got off the phone with DL SMS and was told that all direct flights, lga to pbi, are sold out between Sunday and Wednesday, Dec 23rd, the last day they allow rescheduling. (I have 3 tickets on my itin) So, I cant even reschedule, sans a connection, even if I wanted to before the 23rd.
I know its not DL's fault, the weather and all, but a few more days grace period would avoid me having to ask for my money back. I would have thought that DL would rather keep my money then give it back.
Oh well.
Just got off the phone with DL SMS and was told that all direct flights, lga to pbi, are sold out between Sunday and Wednesday, Dec 23rd, the last day they allow rescheduling. (I have 3 tickets on my itin) So, I cant even reschedule, sans a connection, even if I wanted to before the 23rd.
I know its not DL's fault, the weather and all, but a few more days grace period would avoid me having to ask for my money back. I would have thought that DL would rather keep my money then give it back.
Oh well.
Dec 18, 2009, 6:26 pm
#15
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Now here's the kicker.
Just got off the phone with DL SMS and was told that all direct flights, lga to pbi, are sold out between Sunday and Wednesday, Dec 23rd, the last day they allow rescheduling. (I have 3 tickets on my itin) So, I cant even reschedule, sans a connection, even if I wanted to before the 23rd.
I know its not DL's fault, the weather and all, but a few more days grace period would avoid me having to ask for my money back. I would have thought that DL would rather keep my money then give it back.
Oh well.
Just got off the phone with DL SMS and was told that all direct flights, lga to pbi, are sold out between Sunday and Wednesday, Dec 23rd, the last day they allow rescheduling. (I have 3 tickets on my itin) So, I cant even reschedule, sans a connection, even if I wanted to before the 23rd.
I know its not DL's fault, the weather and all, but a few more days grace period would avoid me having to ask for my money back. I would have thought that DL would rather keep my money then give it back.
Oh well.