Cruise upgrade
#1
Original Poster
Join Date: Aug 2009
Posts: 5
Cruise upgrade
Is it possible to check in for a cruise and request an upgrade? We know the ship is no where close to full. What is the usual policy? How much ( what % of the published cost) would one expect to pay for the next higher category? Or maybe this isn't possible. Anyone have any experience with this?
#2
FlyerTalk Evangelist
Join Date: Nov 1999
Programs: FB Silver going for Gold
Posts: 21,801
Call your TA! Got an UG from the lowest of the low inside (booked as a guaranty) to a half decent outside cabin for free, just by asking my deep-discount OTA.
The lines do offer what some call upsells or paid upgrades via your TA. Pricing varies from not much at all to fairly significant.
The lines do offer what some call upsells or paid upgrades via your TA. Pricing varies from not much at all to fairly significant.
#4
Join Date: Feb 2009
Location: SAN
Programs: AA EXP 4 MM, Hyatt Globalist, Hilton Diamond
Posts: 884
#5
Join Date: Feb 2005
Location: London, Ontario
Posts: 5,210
For sure. I don't really consider like-category upgrades to really be upgrades. Inside down low to inside up high is technically an upgrade, but maybe the people would have preferred to be closer to the shows and casino rather than the pools and buffet.
#10
Join Date: Dec 2006
Location: Enroute to ? & likely flying in ' A ':)
Programs: TPPS, UA, EK ...; Marriott BONVOY , HH, GP, GC..
Posts: 4,217
We decided to take the suite upgrade offer to the next level of suite for a fairly reasonable fare . Very glad we did . The larger living area & extra guest restroom was nice as we were cruising with friends .
#11
Join Date: Feb 2005
Location: Vancouver, BC
Posts: 1,552
I've never tried that before. We've tried to upgrade at the pier but I've read conflicting info that this is not possible or very successful nowadays. Also, at least on the big mainstream lines, I've read that after the ship leaves port (or thereabouts) the ship falls under the onboard crew's responsibility/revenue stream vs head office and so the crew makes determination of upgrade pricing. On a couple of cruises, we've gone to guest relations pretty much after boarding to check if there were any upgrades. They confirmed guest relations was the right place to go to ask. One time the upgrade was more than we wanted to pay (I forget how much). Another time, they said the ship was at capacity.
#12
Join Date: Feb 2005
Location: London, Ontario
Posts: 5,210
I've been told that on the ship, they usually put the sign up at the guest services desk to say the ship is at capacity, even if it isn't, because the staff there are busy enough on boarding day without having every third person trying to get a free upgrade. However if someone expresses an interest in paying for that upgrade, they are more attentive to those people lol.
#13
Join Date: Jul 2007
Location: ATL
Programs: Global Entry, UA, AA, BA, DL, Bonvoy
Posts: 281
Two years ago on a Holland America Alaska cruise we booked a rock bottom price at the HA web site for an ocean view cabin on the next to lowest deck that had two portholes rather than a big window. On the Wednesday evening before the Sunday cruise I got an email advertising a limited time upgrade price of $800 each to upgrade to a suite. Didn't think it was worth it. Next morning there was another email offering the same upgrade for $400 each. Took the offer and really enjoyed the vastly better room and veranda.
#15
Join Date: Feb 2005
Location: London, Ontario
Posts: 5,210
When is the cruise? If it's a less busy time of year, then the chances increase that they might make an upsell call. They aren't always huge discounts over what you can book for, but sometimes they are good deals. Also follow along what the fares are doing. If prices fall before your final payment date, you can likely work a deal to upgrade. If you booked an early saver fare, you are eligible for price drops right up to 2 days before the cruise (which from final payment to the 2 day mark would be in the form of on board credit, prior to final payment would be less balance owing).