Feb 9, 2017, 10:56 pm
Last edit by: MDtR-Chicago
US Bank Flexperks credit cards
U.S. Bank FlexPerks® Gold American Express® Card
U.S. Bank FlexPerks® Travel Rewards Visa Signature® Card
U.S. Bank FlexPerks® Select+ American Express® Card
__________________________________________________ _________
Flexperks FAQ: http://www.flexperks.com/credit/rewardsRedemption.do
application page: http://www.flexperks.com/credit/welc...w&lang=en&exp=
Flexperks Real-Time Rewards Confirmed Merchants:
Flexperks listed examples: "United, American, British Airways, Emirates, JetBlue, Southwest, Delta, Sun Country", however BEWARE that "non U.S. merchants" are not supposed to work (i.e. British Airway & Emirates). Supervisor has said that this list hasn't been updated to exclude non-US airlines. Note that it will be difficult to get any transactions covered if Real-time Rewards do not work automatically.
Airlines:
Lodging:
Other:
U.S. Bank FlexPerks® Gold American Express® Card
U.S. Bank FlexPerks® Travel Rewards Visa Signature® Card
U.S. Bank FlexPerks® Select+ American Express® Card
__________________________________________________ _________
Flexperks FAQ: http://www.flexperks.com/credit/rewardsRedemption.do
application page: http://www.flexperks.com/credit/welc...w&lang=en&exp=
Flexperks Real-Time Rewards Confirmed Merchants:
Flexperks listed examples: "United, American, British Airways, Emirates, JetBlue, Southwest, Delta, Sun Country", however BEWARE that "non U.S. merchants" are not supposed to work (i.e. British Airway & Emirates). Supervisor has said that this list hasn't been updated to exclude non-US airlines. Note that it will be difficult to get any transactions covered if Real-time Rewards do not work automatically.
Airlines:
- American Airlines
- Delta
- Southwest
- Sun Country
- United Airlines
Lodging:
Other:
- Uber
U.S. Bank FlexPerks
Oct 14, 2014, 1:18 pm
#991
Join Date: Jan 2011
Posts: 30
Yes they added the facebook (or flexperks) login requirement last year. The other thing they require (and this might be what's affecting your friends) is that you can only vote once per day per computer. So if your mom logs into her facebook account and votes for you, and then later that same day your dad sits down at the same computer to do the same thing, he will get the "Come back again tomorrow" error.
Oct 17, 2014, 10:15 am
#992
Join Date: Jul 2008
Posts: 56
I would be very surprised if you need to log into facebook in order to submit a photo.
Oct 17, 2014, 10:16 am
#993
Join Date: Jul 2008
Posts: 56
Oh that's good to hear (and makes a lot more sense). I'm glad to be mistaken about that!
Oct 19, 2014, 10:06 am
#994
Join Date: Feb 2014
Posts: 215
My aunt just discovered that Flexperks took away 16,000 miles from her account in March because they expired. She said she never received an email about this. The only email she has from Flexperks was about the HD breech. (She never deletes her emails.) She wouldn't have received notification with a statement, because she hasn't used the card in a year. What advice would you have for how to deal with them regarding this issue. Thank you.
P.S. I have tried to search this issue, but can't seem to find anything, so I am asking here.
P.S. I have tried to search this issue, but can't seem to find anything, so I am asking here.
Oct 19, 2014, 5:19 pm
#995
Join Date: Dec 2009
Location: DEN
Posts: 502
My aunt just discovered that Flexperks took away 16,000 miles from her account in March because they expired. She said she never received an email about this. The only email she has from Flexperks was about the HD breech. (She never deletes her emails.) She wouldn't have received notification with a statement, because she hasn't used the card in a year. What advice would you have for how to deal with them regarding this issue. Thank you.
P.S. I have tried to search this issue, but can't seem to find anything, so I am asking here.
P.S. I have tried to search this issue, but can't seem to find anything, so I am asking here.
T&C state FlexPoints expire after 5 years from the quarter in which they were earned. I don't think there is much recourse.
If she regularly used the card at all, it would have generated a statement warning of FlexPoints that were expiring maybe a month beforehand. I don't think its right that US does this with no notice, but I think they count on being sneaky and quiet about FlexPoint breakage (expiration) to offer other folks money-losing redemption rates.
US has fairly incompetent and powerless customer service reps, so asking for reinstatement will be like talking to a brick wall. However, wouldn't hurt to ask--the worst they can say is 'no'.
Oct 20, 2014, 5:45 am
#996
Join Date: Feb 2014
Posts: 215
T&C state FlexPoints expire after 5 years from the quarter in which they were earned. I don't think there is much recourse.
If she regularly used the card at all, it would have generated a statement warning of FlexPoints that were expiring maybe a month beforehand. I don't think its right that US does this with no notice, but I think they count on being sneaky and quiet about FlexPoint breakage (expiration) to offer other folks money-losing redemption rates.
US has fairly incompetent and powerless customer service reps, so asking for reinstatement will be like talking to a brick wall. However, wouldn't hurt to ask--the worst they can say is 'no'.
If she regularly used the card at all, it would have generated a statement warning of FlexPoints that were expiring maybe a month beforehand. I don't think its right that US does this with no notice, but I think they count on being sneaky and quiet about FlexPoint breakage (expiration) to offer other folks money-losing redemption rates.
US has fairly incompetent and powerless customer service reps, so asking for reinstatement will be like talking to a brick wall. However, wouldn't hurt to ask--the worst they can say is 'no'.
Oct 27, 2014, 8:56 pm
#998
Join Date: Apr 2012
Posts: 51
Flexpoints Hotel Reservation Cancellation/Points Refund
I'm adding this info for future reference. I wasn't able to find a lot of information about hotel cancellations when I looked, so I'm hoping this will help someone else down the line.
I booked a hotel reservation (online, not by phone) with my Flexpoints. (I know it's not as good a redemption as flights, but it was a good redemption for my situation.) A couple of weeks after I booked with the points, I got an email with an great promo for the same hotel--good enough to make me want to cancel the Flexpoints reservation and make a cash reservation. When I made the reservation it looked like it was possible to cancel with little or no penalty by a certain date. But when I went back and looked at the confirmation, it wasn't as clear (the "minus any applicable cancellation fees" concerned me). I called the number on the reservation and the rep carefully reviewed the reservation and talked to a supervisor. He said it looked like I'd get 100% of the points back, but it would take 7 to 8 weeks. I wasn't thrilled about the wait to have the points refunded, but I went ahead and cancelled. I logged into my account just a couple of hours later and the points were already back!
A couple of things worth mentioning:
The confirmation for my booking did say:
"If you cancel your reservation, we will refund the total cost of the reservation minus any applicable cancellation fees.
If you cancel by {14 days before} we will refund the total cost of the reservation minus any applicable cancellation fees.
If you cancel between {14 days and 2 days} the reservation is non-refundable.
If you cancel between {2 days and day of reservation} the reservation is non-refundable.
If you cancel on or after {day of reservation} the reservation is non-refundable."
It also said:
"The Rewards Center services are powered by Orbitz."
I was able to check the hotel on Orbitz, where it said there are no cancellation fees for that hotel, when booked through Orbitz.
I hope this help someone. If you have a question down the road, feel free to pm me and I'll try to answer your questions. (Hopefully I'll remember the details!)
I booked a hotel reservation (online, not by phone) with my Flexpoints. (I know it's not as good a redemption as flights, but it was a good redemption for my situation.) A couple of weeks after I booked with the points, I got an email with an great promo for the same hotel--good enough to make me want to cancel the Flexpoints reservation and make a cash reservation. When I made the reservation it looked like it was possible to cancel with little or no penalty by a certain date. But when I went back and looked at the confirmation, it wasn't as clear (the "minus any applicable cancellation fees" concerned me). I called the number on the reservation and the rep carefully reviewed the reservation and talked to a supervisor. He said it looked like I'd get 100% of the points back, but it would take 7 to 8 weeks. I wasn't thrilled about the wait to have the points refunded, but I went ahead and cancelled. I logged into my account just a couple of hours later and the points were already back!
A couple of things worth mentioning:
The confirmation for my booking did say:
"If you cancel your reservation, we will refund the total cost of the reservation minus any applicable cancellation fees.
If you cancel by {14 days before} we will refund the total cost of the reservation minus any applicable cancellation fees.
If you cancel between {14 days and 2 days} the reservation is non-refundable.
If you cancel between {2 days and day of reservation} the reservation is non-refundable.
If you cancel on or after {day of reservation} the reservation is non-refundable."
It also said:
"The Rewards Center services are powered by Orbitz."
I was able to check the hotel on Orbitz, where it said there are no cancellation fees for that hotel, when booked through Orbitz.
I hope this help someone. If you have a question down the road, feel free to pm me and I'll try to answer your questions. (Hopefully I'll remember the details!)
Oct 28, 2014, 11:21 am
#999
Join Date: Jul 2008
Posts: 56
I only have enough points for one flight, but I need two tickets.
I could've sworn it was possible to use the Travelocity site to simultaneously book the reward ticket AND the paid ticket.
...
Does anyone know how to do this?
Or Is this something that can only be done via a $20 phone call?
I could've sworn it was possible to use the Travelocity site to simultaneously book the reward ticket AND the paid ticket.
...
Does anyone know how to do this?
Or Is this something that can only be done via a $20 phone call?
After getting the runaround via telephone (the US Bank people say, "lemme transfer you to booking..." the booking people say "We know nothing about the website, but I can book this for you for $35 or transfer you" [back to the first number I talked to]. I got sick of the hassle and just did it in two steps as paulcone suggested above. It all worked out fine, assuming I have no travel hassles because of the separate itineraries.
I'm sure I could've booked it over the phone and complained my way out of the $35 fee, but this felt faster.
This seems to be another example of a bit of functionality that was left behind when USBank updated the rewards website. The ability to transfer flexpoints did eventually come back, so perhaps the ability to combine award tickets and paid tickets isn't gone forever.
I'm sure I could've booked it over the phone and complained my way out of the $35 fee, but this felt faster.
This seems to be another example of a bit of functionality that was left behind when USBank updated the rewards website. The ability to transfer flexpoints did eventually come back, so perhaps the ability to combine award tickets and paid tickets isn't gone forever.
(this morning I was able to use the Flexperks rewards site to book a single itinerary that was a points ticket AND two purchased tickets)
Oct 28, 2014, 11:28 am
#1000
Join Date: Nov 2007
Location: MSP
Programs: DL PM, Hilton Diamond
Posts: 710
Thanks!
Oct 28, 2014, 2:15 pm
#1001
Join Date: May 2013
Location: LHR
Programs: AA EXP, DL DM, Marriott Titanium
Posts: 1,032
You lose it. Think of each ticket as its own completely separate thing, booked with its own set of FlexPoints.
Oct 29, 2014, 3:24 pm
#1002
Join Date: Jul 2008
Posts: 56
Assuming you are purchasing three tickets, each $299
and you have a flexperks balance of 25,000 pts
first ticket = redeem 20000 points
second ticket = spend $299
third ticket = spend $299
Nov 8, 2014, 7:15 am
#1003
Join Date: Sep 2012
Location: IAH
Posts: 418
another "enhancement"
Just saw this in my statement -
Beginning January 5, 2015 the Travel Advisor Consultation fee charged per award ticket for reservations
made over the phone will change from twenty dollars ($20) to twenty-five dollars ($25).
Beginning January 5, 2015 the Travel Advisor Consultation fee charged per award ticket for reservations
made over the phone will change from twenty dollars ($20) to twenty-five dollars ($25).
Nov 8, 2014, 6:37 pm
#1004
Join Date: Apr 2002
Location: NYC, HNL
Programs: AA 2MM LT PLT, DL PM, BA Gold, UA Gold, Bonvoy LT PLT
Posts: 669
I haven't seen this posted yet, but it appears US Bank has also launched a group of Flexperks AMEX cards.
http://www.marketwatch.com/story/us-...eup-2014-11-03
The travel rewards version appears to have all the features of the Visa, but they also have double points on restaurants.
http://www.marketwatch.com/story/us-...eup-2014-11-03
The travel rewards version appears to have all the features of the Visa, but they also have double points on restaurants.
Nov 10, 2014, 9:32 am
#1005
Join Date: Jul 2008
Posts: 56
I haven't seen this posted yet, but it appears US Bank has also launched a group of Flexperks AMEX cards.
http://www.marketwatch.com/story/us-...eup-2014-11-03
The travel rewards version appears to have all the features of the Visa, but they also have double points on restaurants.
http://www.marketwatch.com/story/us-...eup-2014-11-03
The travel rewards version appears to have all the features of the Visa, but they also have double points on restaurants.
Not only because Costco accepts AmEx, but also because this USBank credit card page says "earn one FlexPoint on everyday purchases, including at select membership warehouse clubs."
As broken down here on the USBank page for this card, all other features match the Visa.
Assuming everywhere you shop takes AmEx, what is the downside of choosing this card over the Visa? I can't see any.