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Old Jun 22, 02, 1:46 pm   #1
 
Join Date: Feb 2002
Location: Frisco, TX
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Citibank switched my card from Visa to MC

I got a letter in the mail yesterday. I did NOT ask to be switched, in fact I already have a MC for personal use,need to keep business use separate so I have the visa. I know there was a thread a while back but the search function won't work for me. If I call to say I don't want to switch will they leave it alone? Anything I can do? Thanks
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Old Jun 22, 02, 2:38 pm   #2
 
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http://www.flyertalk.com/forum/Forum...ML/000236.html
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Old Jun 22, 02, 7:06 pm   #3
 
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thepilotswife, was your Citibank Visa expiring? Or, did they just replace your "perfectly good" Visa with a MC?
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Old Jun 23, 02, 8:59 am   #4
 
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Thanks for the link upgrademe. And Mr Middleseat- No the card doesn't expire until the end of 2004. I don't want another MC!!! What a pain.
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Old Jun 23, 02, 3:54 pm   #5
 
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Location: New York, NY
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Same happened to me, call them and you can still get a Visa.
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Old Jun 23, 02, 8:27 pm   #6
 
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I called customer service to request a replacement card. The CSR asked if I would like to have a Visa in lieu of a MasterCard card. He listed reasons as to why I might want to switch. After listening to him, I said no thank you I'll keep my MasrterCard. He said OK I'll send it right out to you. My new card cam with a new expiration date of 2005. I'm just curious as to why they are trying to switch everyone over to Visa.
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Old Jun 25, 02, 4:38 pm   #7
 
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Quote:
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Always Travel Ready:
I called customer service to request a replacement card. The CSR asked if I would like to have a Visa in lieu of a MasterCard card. He listed reasons as to why I might want to switch. After listening to him, I said no thank you I'll keep my MasrterCard. He said OK I'll send it right out to you. My new card cam with a new expiration date of 2005. I'm just curious as to why they are trying to switch everyone over to Visa.</font>
?
you have this reversed
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Old Jun 27, 02, 5:25 pm   #8
 
Join Date: Feb 2002
Location: Frisco, TX
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I called last night and the RUDE c.s. agent I spoke to told me there was no way to get VISA back, they aren't issuing any more Visa cards. Then I asked for the Sup, a very lovely person who kindly told me I could get my Visa back but that the MC had to be cancelled and a new card # issued, and I could't use the Visa I have if I cancel the MC, so I will use the Visa this week for Business and hopefully they can get me a new card quickly(doubtful). Then I can go about calling all of the autopay merchants(Hassle).
Oh, the Supervisor said she would be sure to discuss the original agents attitude with her!
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Old Jun 27, 02, 5:35 pm   #9
 
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Is this Citibank USA or the evil twin Citibank that is partnered with AA? They really do operate separately.
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Old Jun 28, 02, 3:39 pm   #10
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I think its some dispute over how much money the banks get to keep from Visa vs. Mastercard....
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