ThankYou Airline or Hotel Transfer Errors
#1
Original Poster
Join Date: Aug 2018
Location: Chicago
Posts: 318
ThankYou Airline or Hotel Transfer Errors
Has anyone experienced a problem transferring ThankYou points to airline partners recently? For the last couple of days, I’m receiving the following error when transferring to Etihad: ‘When we tried to complete your Points Transfer, we encountered a system error. Please try again or contact Customer Service for help’
I have transferred ThankYou points to Etihad before, so I don’t think it’s an issue with my account. I also spoke to Citi on the phone and they said it’s a system wide issue, but couldn’t confirm if it’s just impacting Etihad, or all of the partner airlines. They also said that it might take a week to fix.
Have others also had problems (or success) transferring to airlines over the last few days?
I have transferred ThankYou points to Etihad before, so I don’t think it’s an issue with my account. I also spoke to Citi on the phone and they said it’s a system wide issue, but couldn’t confirm if it’s just impacting Etihad, or all of the partner airlines. They also said that it might take a week to fix.
Have others also had problems (or success) transferring to airlines over the last few days?
Last edited by Traveler56789; Feb 9, 2019 at 5:15 pm
#2
Join Date: Jul 2014
Posts: 483
I'm not sure, but I initiated a transfer to Turkish Miles and Smiles yesterday at around 1pm and the miles aren't in my Turkish account. On my Thank You account, it says "fulfilled." On most blogs, it says transfers usually occur within one day. I'm wondering if there is a larger issue here.
#4
Original Poster
Join Date: Aug 2018
Location: Chicago
Posts: 318
My understanding is that it won’t let you initiate the transfer unless the name on citi matches the airline program exactly. If it doesn’t match, i think you’ll receive an error and it won’t initiate the transfer. So I think you’re probably ok from that perspective.
#5
Join Date: Jul 2014
Posts: 483
My understanding is that it won’t let you initiate the transfer unless the name on citi matches the airline program exactly. If it doesn’t match, i think you’ll receive an error and it won’t initiate the transfer. So I think you’re probably ok from that perspective.
#7
Original Poster
Join Date: Aug 2018
Location: Chicago
Posts: 318
Thanks for this data point
#8
Join Date: Dec 2011
Location: DTW
Programs: TK E+, WY, Radisson R
Posts: 2,360
Anyone thinking about transferring to TK due to their 20% bonus, think again.
Transferred 6K (7.2K M&S) Feb 9th and still hasn't shown up, and I'm not the only one seeing this issue. At the moment M&S is completely messed up as far as mileage accruals, which has been ongoing since Nov last year.
Transferred 6K (7.2K M&S) Feb 9th and still hasn't shown up, and I'm not the only one seeing this issue. At the moment M&S is completely messed up as far as mileage accruals, which has been ongoing since Nov last year.
#9
Join Date: Jul 2014
Posts: 483
Anyone thinking about transferring to TK due to their 20% bonus, think again.
Transferred 6K (7.2K M&S) Feb 9th and still hasn't shown up, and I'm not the only one seeing this issue. At the moment M&S is completely messed up as far as mileage accruals, which has been ongoing since Nov last year.
Transferred 6K (7.2K M&S) Feb 9th and still hasn't shown up, and I'm not the only one seeing this issue. At the moment M&S is completely messed up as far as mileage accruals, which has been ongoing since Nov last year.
#10
Join Date: Dec 2011
Location: DTW
Programs: TK E+, WY, Radisson R
Posts: 2,360
Thank you for posting this. I was an idiot and transferred 67.5k miles (90k miles) on February 8th without thinking of things that could go wrong with a particular redemption on a particular day in mind. I have a call out to TK as well. I've called them every day, tweeted, submitted their stupid "Feedback forms" and called Citi multiple times. I have the flight on reserve and I've extended it once, but the miles still haven't posted. Have you reached out to them? Will we see these miles in our accounts? I even tried to conference Citi into a call with TK but they yelled an said they can't do that. I'm at wit's end!!
#11
Original Poster
Join Date: Aug 2018
Location: Chicago
Posts: 318
Thanks for the update everyone. I was never able to transfer from Citi to Etihad (I kept receiving the error described above), so I ultimately decided to use my Amex points for the the flight I was trying to book instead. I'll use my Citi points for something else I guess
#12
Join Date: Jan 2010
Posts: 706
Thanks for the update everyone. I was never able to transfer from Citi to Etihad (I kept receiving the error described above), so I ultimately decided to use my Amex points for the the flight I was trying to book instead. I'll use my Citi points for something else I guess
#13
Original Poster
Join Date: Aug 2018
Location: Chicago
Posts: 318
According to multiple Citi ThankYou phone agents, this is a known issue that could take 2 months to resolve. The date of when this issue first started is unknown. Agents don't even see Etihad as a transfer partner in their system, so less-trained agents claim that Etihad doesn't exist.
#15
Join Date: Jun 2016
Posts: 2,257
i encounter the same error "‘When we tried to complete your Points Transfer, we encountered a system error. Please try again or contact Customer Service for help’" when trying to transfer TYP to Avianca today.
did the issue eventually resolve for you?
did the issue eventually resolve for you?