Mar 10, 2014, 8:06 am
Last edit by: mia
If you have a BUSINESS card and do not see Miles credited to your AAdvantage account, please post in this thread in the AA forum: CitiBusiness AAdvantage Platinum Mastercard - Loyalty Points Post but 0 Miles
See also this thread: Business Extra Ending 15 Dec 2023, AAdvantage Business program coming
See also this thread: Business Extra Ending 15 Dec 2023, AAdvantage Business program coming
AA Citi card miles not transferred to AAdvantage accounts [Consolidated]
Mar 18, 2014, 12:25 am
#77
Join Date: Feb 2011
Location: HNL
Programs: AA, DL, UA, US
Posts: 24
I just spoke with the Citi Business Card CSR and she told me they expect to have the problem resolved by 31 March! Darn, I'm ready to book award trave and only my personal card is showing. I need the 65000 miles I've earned on the business card to make this trip work! Grrrr
Mar 18, 2014, 7:17 am
#78
Join Date: Sep 2012
Posts: 586
I just spoke with the Citi Business Card CSR and she told me they expect to have the problem resolved by 31 March! Darn, I'm ready to book award trave and only my personal card is showing. I need the 65000 miles I've earned on the business card to make this trip work! Grrrr
Mar 18, 2014, 1:21 pm
#79
Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
Posts: 2,361
Now I just have to wait for CX F HKG-LAX to ticket.
Mar 19, 2014, 11:43 am
#82
Join Date: Sep 2012
Location: Puyallup
Posts: 86
My first EXE card closed with 110,078 miles earned (first statement) with 0 miles being reported to AA on 03/08. So I followed your advice as listed above and began with the email to AA. Message sent yesterday and today received a voice mail from AA (I missed the call) stating both accounts (I have two EXE's currently) have been linked to my Citi Account. I just sent a SM following your template to Citi and will report back the outcome.
Last edited by MDtR-Chicago; Mar 20, 2014 at 9:20 am Reason: please trim long quotes
Mar 19, 2014, 2:22 pm
#84
Join Date: Sep 2012
Location: Puyallup
Posts: 86
After following steps posted by Sup3r52man, I received the following message from Citi.
Some people are getting miles after first billing statement and others not. Some are getting miles posted after requesting their accounts linked, and others as in my case are not. This is not my first AA card, it's my fourth with my first over a year ago.
Like many aspects of the miles biz, YMMV.
We appreciate the opportunity to assist you.
We are in the process of linking your account to your American Airlines AAdvantage® Number XXXXX so we can post American Airlines AAdvantage® miles on your American Airlines AAdvantage® account. Unfortunately, we are unable to expedite miles in situations of this nature.
Some important information:
Please allow 2 billing periods for your AAdvantage® miles to begin posting to your AAdvantage® account.
Your AAdvantage® miles will be combined for the past months, and the total will appear on your statement within the next 2 billing periods.
Future monthly AAdvantage® miles will appear on the statement on which they are earned.
We regret any inconvenience or difficulty this may have caused you.
We are in the process of linking your account to your American Airlines AAdvantage® Number XXXXX so we can post American Airlines AAdvantage® miles on your American Airlines AAdvantage® account. Unfortunately, we are unable to expedite miles in situations of this nature.
Some important information:
Please allow 2 billing periods for your AAdvantage® miles to begin posting to your AAdvantage® account.
Your AAdvantage® miles will be combined for the past months, and the total will appear on your statement within the next 2 billing periods.
Future monthly AAdvantage® miles will appear on the statement on which they are earned.
We regret any inconvenience or difficulty this may have caused you.
Like many aspects of the miles biz, YMMV.
Mar 19, 2014, 2:44 pm
#85
Join Date: Oct 2011
Posts: 4,166
I emailed them Saturday and no reply. Sent a message on FB and they replied telling me to call AAdvantage. I don't have time to call everyone left and right, I have limited minutes on my phone each month.
Mar 20, 2014, 4:33 am
#87
Join Date: May 2009
Location: Shanghai
Programs: BAEC (Gold), PC (Plat), HH (Gold), MR (Gold)
Posts: 2,729
After following steps posted by Sup3r52man, I received the following message from Citi.
Some people are getting miles after first billing statement and others not. Some are getting miles posted after requesting their accounts linked, and others as in my case are not. This is not my first AA card, it's my fourth with my first over a year ago.
Like many aspects of the miles biz, YMMV.
Some people are getting miles after first billing statement and others not. Some are getting miles posted after requesting their accounts linked, and others as in my case are not. This is not my first AA card, it's my fourth with my first over a year ago.
Like many aspects of the miles biz, YMMV.
Mar 20, 2014, 7:33 am
#88
Join Date: Oct 2008
Posts: 47
Received my first statement and no posting of miles to AA. Called number on back of card and was told they are aware of problem and it will be fixed by month's end. Also,my points which failed to post willdo so on next month's close. Fortunately, i do not need them so this will not be a problem.
Mar 20, 2014, 2:12 pm
#90
Join Date: Oct 2011
Posts: 4,166
Got a call from AAdvantage but they didn't leave a voicemail. I didn't hear the phone ringing so I missed it.