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Old Aug 28, 14, 4:29 pm   -   Wikipost
FlyerTalk Forums Thread Wiki: Citi retention offer reports [All cards]
Please read: this is a community-maintained wiki post containing the most important information from this thread.
 
Last edit by: aradisc
Retention offers, generally speaking, are offers made by a card issuer when they believe you might close your card account.

Often this means you have to actually say specifically you "want to cancel the card because..." before they can offer you something. Being vague saying things like "I'm not sure I want this card", or "are there any offers for me to keep this card?" don't meet their threshold to make an offer until you use the "c" word in a declarative fashion.

Offers may include cash, points, or a combination of both and are frequently linked to required spending on the card.

You can contact Citibank's Retention Department directly at 800-444-2568, and avoid the front line customer service reps.

For additional tips on interacting with retention representatives, see this blog post by someone who claims to have worked for Citi's retention department.

For older reports see Citi retention offer reports [2009-2013].


Current Offers (Update with your offer under the respective card with date of offer, how long you had the card, and yearly spend)

Thank you preferred


Thank you premier
Called Sep 7 complaining about benefit cut
Card #1 (15 years, $2K spent) - no offers, she saw offer taken in February
Card #2 (2 years, $0 spent) 5000 TYPs for $1K spend in 3 month
or $125 for $4.5 spend in 3 month
11/20/13: $125 credit for annual fee. Extra 500 points each month I spend $500 for 16 months. 2 year old card. Spend $5000 per year.
1/4/14: $125 credit for annual fee. Extra 500 points each month I spend $500 for 16 months. 3 year old card, spend ~40k per year. I explicitly asked for $125 for annual fee and they gave me this offer.
May 2014: $125 credit if spend $4.5k/3mo or $75 credit if spend $1k/3mo. CSR hinted that addtl points offer might be avail, but I was disinclined to accept. Closed the account; was also unsuccessful in getting a CL transfer to another account.
7/22/14: $125 credit for annual fee. Extra 1k points each month I spend $1000+ for the next 3 months. Spend for past 12 months has been around $10k. 1 year old card.
8/27/14: $125 credit for annual fee if $1k/mo spend for 3 months. Extra 1k points each month of $1000+ spend for the next 3 months. Little/no spend for past 12 months other than the ~$4k I had to spend 11 months ago to get AF refunded last year. 2 year old card.


AA platinum
8/22/13: $95 credit + 500 miles each month with $500+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 6 months (Opened 2 Years, no spend in last 11 months)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$2000 spend in last year)
10/15/13: $95 statement credit and 1000 miles bonus for 1K spending for the next 16 months - (Open 2/13, 25K spend so far)
10/17/13: $95 statement credit and 500 miles bonus for $500 spend for the next 16 months - (Open 9/12, no usage after meeting bonus spend except for recent purchase for the 2K bonus from AA mall)
10/20/13: $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months - (Open 2/13, $3,000 spend so far)
10/23/13 $95 statement credit and 750 miles bonus for $750 spend for next 15 cycles. (Open 3/2013, $3,000 spend so far)
11/23/13 $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months (opened 11/'12 and $55K spend)
12/10/13 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 11/12 and only $5K CVS + $100 AA spend for bonus)
2/19/14: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 1/13, min spend only)
4/2014 $95 credit + 1k miles for $1k spend for 16 cycles (was also offered 3k miles for $500 spend within 3mo when asking for other options). I spend around ~12k in past year, card open a little under 2 yrs.
5/2014 $95 statement credit and 1,000 mile bonus/month for $1,000 spend/month for the next 16 months (opened 4/11, ~$1k in AA purchases, a few more thousand in specific targeted bonus categories over the last year)
5/2014: $95 statement credit and 1,000 mile bonus/month for $1,000 spend/month for the next 16 months (Open 3 years, <$5k spend)
06/01/2014: $95 credit AND for 1000 bonus miles/month for $1000 spend for next 16 months.
06/01/2014: $45 credit + $50 credit for $1000/per month spend for three months OR Spend $500 / month for 3 months and receive 3000 bonus AA miles.
06/16/2014: $95 credit AND for 1000 bonus miles/month for $1000 spend for next 16 months. AF on current statement.
06/16/2014: 3000 bonus miles for $500 spend in next 3 months. AF due in August.
06/24/2014: $95 credit AND for 1000 bonus miles/month for $1000 spend for next 16 months. AF due this month but hasn't hit yet. Annual spend $5000.
06/25/2014: $95 credit AND 1k bonus miles per statement with 1k spend in next 16 billing cycles. 30k in MS last year. Called 800 444 2568
7/15/14 $95 credit after 5 purchases in 3 months. <5k spend annually
7/24/14 $95 credit and 1000 bonus if 1000 spent per month, x 16 months. 4k spend. AF hit yesterday
7/29/14: No retention offer
7/30: $95 statement credit and 1,000 miles/month bonus for $1,000 spend for the next 16 months
7/31: $95 statement credit and 1,000 miles/month bonus for $1,000 spend for the next 16 months
8/3: $50 statement credit and 1,000 miles bonus (total) for $1000 spend in the next 3 months
8/4: $95 statement credit and 1,000 miles/month bonus for $1,000 spend for the next 16 months ($4k spending in last 12 months)
8/4: $45 statement credit upfront + $50 statement credit for 1k spending/month for 3 months (no bonus miles) --OR-- 3k miles with 500 spend in the next 3 months (no statement credit at all) ($4k spending in last 12 months)
8/5/14: $95 credit and 1k bonus miles per statement with 1k spend in next 16 billing cycles. 8k in MS last year. Called 800 444 2568. Easy.
8/6/14: $95 credit and 1k bonus miles per statement with 1k spend in next 16 billing cycles. $1.53cents in spend last year.
8/16/14: $95 stmt credit and 1k bonus miles per statement with 1k spend in next 16 billing cycles (accepted offer) - my card
8/16/14: no stmt credit, 3000 bonus miles for $500 spend in 3 months (did not accept offer, will try again in a month) - husband's card
8/28/14: $95 statement credit and 1k bonus any month in next 16 when I spend $1K+. Open 1y, sporadic spend after minimum

AA gold
8/22/13: $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 2/2013, min spend)
06/16/2014: $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 4/2013, AF paid last month)


AA Amex
2/19/14: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 1/13, min spend only). Accepted.
12/10/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, approx. $1,000 per month spent over 12 months)
11/21/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, only minimum spend)
8/22/13: $95 credit + 1k miles each month with $1K+ in purchases for 16 months (Opened 8/2012, only minimum spend)
8/22/13: $95 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$800 spend in last year)
10/12/13: $95 credit after 5 eligible purchases in the next 3 months (Opened <2 Year, $1200 / mo spend in last year). Can double dip with previous retention offer of 1000 bonus AA miles with $1000 monthly spend for 16 months
12/17/13: $95 credit + 1k miles each month with $1k+ in purchases for 16 months (opened 11/12, ~$8k spend on opening, minimal recent usage)
1/12/14: $95 credit after 5 eligible purchases in the next 3 months (Opened for 5+ years, $5,000 total spend in last year).
1/10/14: $95 credit after $3000 spend in the next 3 months (Opened 2008, $500 total spend in last year)
1/27/14: $95 credit + 1k miles each month with $1k+ in purchases for 16 months
7/15/14 $95 credit after 5 purchases in 3 months. <4K spend annually
7/23/14: $95 credit and 1000 extra bonus miles for $1000 spend each month for next 16 months opened 3+ years ago <4k annual spend
8/17/14: $95 credit after 5 eligible purchases in the next 3 months (Open for 2 years, $2,500 total spend in last year).

AA executive
10/6/13 $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 10/2011, $60k spend)
10/6/13 2500 miles each month with $750+ in purchases for 3 months - (Opened 10/2011, $60k spend)
4/4/2014 - 5K bonus + $100 statement credit for 1.5K spend for the next 3 months. (card open for less than 2 months applied for the 100K Offer)
27/4/2014 - 5K bonus + $100 statement credit for 1.5K spend for the next 3 months. (card open for less than 2 months applied for the 100K Offer)


AA business
1/3/2013: Spend $5000 in 6 months, earn 10,000 miles
1/27/2013: Spend $5000 in 6 months, earn 10,000 miles
06/01/2014: 1000 Miles no spend requirement OR 10,000 for $5000 spend in six months OR Spend $1000 in each of the next three months, get two Admirals Club passes.
06/16/2014: 10,000 miles for $5000 spend in six months. AF due in October.
07/07/2014: 10,000 miles for $5000 spend in 6 months. Annual fee posted last week.


Hilton reserve
9/16/13: 750 HHonors Points each month with $750+ in purchases for 16 months


Hilton signature
1/2/14: 5k HHonors Points for spending $1k in 3 months
6/10/14: 750 HHonors points each month w/$750+ in purchases, for 16 months OR 5k HHonors points for spending $1k in 3 months.

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Old Dec 31, 13, 11:24 pm   #1
 
Join Date: Sep 2012
Posts: 201
Citi retention offer reports [All cards]

Quote:
Originally Posted by progapanda View Post
Citi ThankYou Premier; retention offer of either 5,000 bonus TY points or $75 statement credit after $1,000 in purchases in 3 months. I'm going to keep the account open to run down my Flight Points balance, but thereafter I don't see this product as being worth the $125 annual fee after the October benefits devaluation.
This is about the same offer I received a year ago. But this year I was not offered any statement credit, and I closed the account.
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Old Jan 1, 14, 3:37 am   #2
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I tried to close one of my 3 AA Plat Visa cards and they offered me $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months. I was hoping to transfer the CL from the cancelled card to one that has a $2000 CL, but what is essentially double miles for 16 months (if I only spend the $1000/mo) was too good to pass up.

I will call to cancel another card in a few days and we'll see if I get the same offer. If VRs and BB work for the next 16 months, I'll be able to handle 5 such offers with ease, and I have 6 AA cards. Could be very interesting -- at a rate of $0.00395/mile, a trip to Asia in C would only cost me $474+fees.
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Old Jan 1, 14, 4:58 pm   #3
 
Join Date: Jan 2014
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AA Plat Visa retention

I just called about the $95 fee for my AA Plat Visa (renewal date was today) and was offered a $95 statement credit if I make 5 eligible purchases in the next 3 months. I had $0 spend in the last year, so they probably realized the $1K spend offer wasn't going to do it for me. I've had the card for >3 years.
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Old Jan 2, 14, 11:09 am   #4
 
Join Date: Jan 2010
Location: Austin Texas
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Posts: 1,687
just called trying to cancel the card (AA Citi Select AMEX)... wasn't really looking nor did I ask for an offer, but got one that I accepted: (mostly accepted to get another year on the account for longevity.)

===================

same as this one. account opened ~1yr ago. Fee was to hit 2/1/14. My last 6 month spend: 3 dollars.

"$95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, approx. $1,000 per month spent over 12 months)"
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Old Jan 2, 14, 11:20 am   #5
 
Join Date: Mar 2013
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My most recent AAMEX statement posted today with an $85 annual renewal fee on it. I got this card in Jan 2013 with the two browser trick and have spent from $0/mo to $5K/mo to the tune of $12K+ over the year. I called the retention number at the top of the page 800-444-2568. A real person answered. I said I wanted to cancel my card since I had another card that paid me 1.5 miles per dollar with no annual fee. He said let's see what offers are available. His computer told him I qualified for the $95 one time credit even though my annual fee was only $85 and I qualified for the 1000 bonus miles/mo with at least $1K/mo spend for 16 months. I said it sounded good. He read a statement and and asked me if I wanted to accept the offer. I said yes. He clicked yes and the deal was done. He asked me if there was anything else he could help me with so I asked him if he wanted to make the same offer on my AAMC. He said they don't want to lose my business and the same scenario ensued. Again I said yes. Done! It really was just that simple. The MasterCard was acquired during the two browser trick described above. My spending on it was from $0/mo to $5K/mo for a total of $8K over the year.

Last edited by Mary Kasparek; Jan 2, 14 at 11:44 am.
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Old Jan 2, 14, 4:03 pm   #6
 
Join Date: Nov 2012
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Got the statement credit and 16 months/1000 bonus thing that everyone else is getting on a Visa AAdvantage.
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Old Jan 2, 14, 11:01 pm   #7
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Quote:
Originally Posted by PaulMSN View Post
I tried to close one of my 3 AA Plat Visa cards and they offered me $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months...
I just called to cancel a second AA Plat Visa with the same result. So now I have two Citi cards that can earn me 1000 bonus miles each month. My third Plat Visa has some spend on it, but when I pay that off I'll try with that one, too, then maybe my Plat MC and the AmEx. If I get the same offer for each, it will be 5000 bonus miles a month for the VRs I would be doing anyway. In a year, I'd have a trip to Asia in C for $474+fees.

The only bad thing is that I'm well over the cumulative CL for Citi, so I can't obtain any more Citi cards unless they agree to transfer CL from other cards.
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Old Jan 3, 14, 6:28 am   #8
 
Join Date: Apr 2012
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Citi AA Platinum Visa retention offer 1/3/14

I've had the card two years and last year already received a waived fee/16 month bonus miles offer, so the 16 months aren't complete yet. So I was given a different offer -statement fee waived with $1000 spend in 3 months.

No miles, but I assume last year's 16 month offer would still count for bonus miles if I spend enough in a month.
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Old Jan 3, 14, 9:41 am   #9
 
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Add +1 to the list of $95 statement credit plus 1k for $1k for 16 months. This is a pretty nice offer and will keep up the $1k a month
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Old Jan 3, 14, 12:18 pm   #10
 
Join Date: Mar 2013
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Just had AA Amex Platinum give me $85 credit plus 1000 bonus for 1000 for 16 billing cycles. I took this becuase the credit limit was high on the card. For my SO, I cancelled becuase it was small.
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Old Jan 3, 14, 1:47 pm   #11
mia
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See this thread for older reports:

Citi retention offer reports [2009-2013]

Last edited by mia; Jan 3, 14 at 1:54 pm.
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Old Jan 3, 14, 4:59 pm   #12
 
Join Date: Jan 2014
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Have a Premier card for about a year. Called to cancel. Got an offer for 5000 TYPs ($1K spend). Also got offer to downgrade to Preferred or Forward. I took the Citi Forward offer.
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Old Jan 3, 14, 10:08 pm   #13
 
Join Date: Oct 2013
Posts: 140
Question: I have 3 Citi CC's: Citi Dividend MC, AA MC, and AA Visa. I want to apply for the Citi Dividend Visa (has a $100 bonus with $500 spend, but I want to double down on the 5% categories this quarter). Prior to wanting this card, I knew I wanted to close the AA MC (got the retention $95 credit, but still will close the card). If I want to maximize my chances of getting approved for the Dividend VISA, should I:

1- Close the AA MC first, and then apply for the Dividend VISA
2- Apply first for the Dividend VISA, and if not approved, ask to close the AA MC in exchange of getting the Dividend approved?

What's the best play here?
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Old Jan 4, 14, 12:24 am   #14
 
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Citi retention offer reports [All cards]

Hi question to all the retention masters:

Have four Citis:
Preferred TYP. 1986.
Aadvantage Gold. 2001
Aadvantage Plat. 2011
Citi Honors Reserve 2013

Would like to close first two but really second one for I have no use for it ( but MS ) and have to pay fee. Aadvg Gold is over a decade old and has the biggest CL (25k)
Can I close it and consolidate CL into Aadv Plat. Really don't want to pay the fee for a useless card. Plus worried this may affect credit Fico.
How would you do this?
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Old Jan 4, 14, 7:07 am   #15
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Quote:
Originally Posted by PaulMSN View Post
...I will call to cancel another card in a few days and we'll see if I get the same offer...
A purchase on my third Plat Visa is taking a while to post, so I called to cancel my Plat MC instead, with the same result -- $95 credit, 1000 miles for $1000 spend in the next 16 billing cycles. That's 3 so far.
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